I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
by wonder woman from los angeles ca
December 7, 2018
well. this is my first classy MB. sport. and it's worth the money.
love the ride. smooth. and love the car sit heater..wow!!
best and better with my ford and honda.
On 2011 my wife and I visit Feldmann import to look at pre owned BMW, long story short we not really happy with the treatment from the business manager, so we left the dealership. And yesterday 7 years later we give Feldmann Import another try.... And WOW ... what a change Esther Odland and Haley Amundson they are AMAZING. Esther so patient and answer all the question we have. And the one thing that blew my mind is .... they stay 2 hours passes the dealership business hours so we can drive our new Mercedes home that night. Again Thank you and hopefully Feldmann Import always treat every customer with the same respect.
expecting to be a little bit larger
by Amir from Irvine
January 11, 2019
Everything good, I was expecting to be a little bit more comfortable and have more room
but it definitely worth for what you pay.
The exterior design is great, interior also looks nice.
In 28 years of buying cars, this was the best sales experience I have ever had. Greg "the Mercedes man" Clark was extremely professional and courteous. He always returned calls promptly. Always answered emails. He even gave me a courtesy pickup from the airport and brought me to an immaculate showroom that looked like something out of a Pebble Beach Concourse. Beautiful machines. He and I negotiated terms on a used Tesla and I cannot be happier.
Then I was introduced to Geneva Eilertson who is one of the Finance Associates. She meticulously went thru the numbers and everything was transparent. There was a slight glitch in a computer program that Jenna, the Finance manager, remedied as well. Those two individuals are fantastic. No hard sales pitch. Very courteous explaining any options that I might like to be added to the car. They also discussed how nice it is to work for the Feldmann family dealership. You can tell they really enjoyed their work there.
Overall, I cannot say enough about the experience. As a 26 year Air Force Pilot as well as a pilot for a major airline, attention to detail, punctuality, and professionalism rank high on my list. They knocked them all out of the park. Thank you. You set the standard for all dealerships ! ...(and I hope to do business again some day on an AMG Merc!) well,...I can dream.:-))
Great Looking Very Stylish SUV***
by ET from Jacksonville, Florida
December 30, 2018
This car is exactly what I was looking for and came with all the bells, whistles, and warranty (CPO). I love this SUV design from Mercedes. 2015 was the last model design for the GLK 350 and it looks different from the others classes. It drives like a car and great handling and design. I love the bluetooth and playing my cell phone music apps and my interior color and design. The air conditioning vents also have a cool design. Love this car and it's going to last me a long time.
i have been getting my vehicle seviced at Feldmann Imports for approximately 10 years. Service used to be excellant. Recently for the last two to three visits and at present I'm experiencing as if being ignored. left messages in their voice mail, email but no response. Feel like not going there any more,
classy wonderful comfortable
by Mercedes lover from Saint Petersburg, Florida
December 6, 2018
This SUV is the most comfortable car I have ever driven. Stylish and reliable. It is an SUV with luxury car comfort. The car is a head turner. Easy to drive with all the latest safety features.
Definitely recommend Veronica! Very knowledgeable!
by Alex Torres from Hopkins mn
December 22, 2016
I would definitely recommend Veronica! She is very knowledgeable and great attention to detail and customer service A++
The best car I ever owned
by AmirD from MA
December 27, 2018
This car met all my expectations even much more than I thought it would be.And I personally think that this is one of the top cars that anyone can imagine.Very comforting a lot of leg room ,awesome visibility and much more.
All around top notch service! Whether purchasing or having vehicle service preformed, everyone at Feldmann Imports works to make it a personal, convenient and comfortable experience. People and relationships are as much a part of their business as cars! We worked with several individuals due to the circumstances of our purchase. Jenna was patient and positive while assisting us with unforseen aspects of our trade in vehicle. We were in a position of having to make major mechanical repairs to a vehicle system known to be problematic. We had not purchased at Feldmanns initially but, trusted the service people greatly. Ryan advised us it was possible to cancel the extended warranty for a refund as it did not cover the needed repairs.--again, not a purchase made at Feldmanns (mistake!). Ryan was very accommodating while sorting out the details of the situation. His communication was frequent and relevant. Ultimately, we decided to get out of the vehicle because of the known maintenance issues. Boris Perelman identified a newer vehicle with very low miles and worked to make the pieces fit in a truly feasible way. He is very knowledgeable and professional, all the while showing a warmness not always present in typical sales relationships! He safely yet effectively coached me through a demonstration of the vehicle's (ML350) handling capabilities. Jerry in finance was thorough and detailed. He took the conversation straight to the point with the bank to identify the maximum financing amounts and ratios. This allowed us to roll negative equity and still maintain a managable monthly payment. The paperwork was explained in a meaningful and efficient way. The signing process was simple and enjoyable. Finally, the detail technicians made the vehicle look new, off the showroom floor! It absolutely sparkled inside and out. This, by far, has been my best car buying experience. Feldmann Imports has more than earned my repeated business! Thank you to all the Feldmann staff and to Joe for your "tone at the top" it shows in every employee!
50,000 Miles Review
June 28, 2018
After driving this car for 50,000 miles, I certainty would not recommend it to anyone. The ride is extremely stiff, handing is terrible, and after driving the car for 1-2 years, engine becomes so loud even if you do all the services on time. Compared to similar cars from brands like Lexus, Audi or even Toyota and Chevrolet, this car feels very heavy and it seems like it takes so much power just to get the car moving. The interior and exterior styling is only positive thing about this car. Performance and comfort is absolutely terrible and overall I would not recommend this car.
The purchase itself was executed in the form of a used financed vehicle.
Warming: my experience was that they will try to get you to sign the title on a trade-in vehicle and sign further documents without being clear about the interest rate or final numbers. The sales associate also assumed (or was pretty pushy; I thought it was rude) on multiple occasions I intended to finalize a purchase. They also do not elaborate on any aspects of the vehicle and didn't show me a CarFax- fortunately I had looked at one before and did my research on the vehicle and have the ability to self-inspect failure modes on the car. They also did not provide a 2nd key.
The only reason I went here was because they had a specific used vehicle I've been searching for.
Not a very welcome environment and just got the overall sense they are out for $ at seemingly all costs. Everyone I delt with was clearly, big surprise: a salesman!
Was the interest rate negotiable? How come it went from terrible, to slightly better, to slightly better without good explanation? Why did inhale to push so hard to get the interest rate I did?
Why so adamant on selling warrantees? If you say "these are popular options and most people do this", show me the data- I can't take a salesman's word for these things especially after a sale is being pushed.
Besides that, I'm happy with the vehicle so far. I probably wouldn't return to this dealership. Unfortunately most luxury car dealerships are like this- makes the buying experience un-fun.
Few Around. Exciting To Drive. E400 V6 Twin Turbo
by Kyle1986 from Seneca, Illinois
December 5, 2018
The E400 is a blast. Responsive with a stellar ride. So much so that I’ve had to pay more attention to speed when passing. 65-95 comes very quick.
I have purchased 4 new Mercedes Benz vehicles (E Class) with this dealership and have always been very happy with their service. What I am particular pleased with is that they have provided this service well beyond what I expected, both in quality of work and cost. In one recent example when my battery failed, a simple call to Mercedes Benz was all it took for them to pickup my car (at no cost to me) and deliver it to their shop. I had my repaired car back that same afternoon. Wonderful knowing that I'm in good hands with their staff!
Should have returned it within the week!
by Irishfan0629 from Duluth
December 17, 2018
From the time I purchased the car the brakes have squealed like a pig being tortured when they are cold. Brought it back and was told that they were aware of the situation and were waiting on a recall or fix. Okay, I can be patient. Several months later, nothing resolved. Talk to a different mechanic and he directs me to a fix that Mercedes is aware of! Take the vehicle back to Mercedes only to be told that since it's a wear item they don't cover it. Had I been told up front that they were not going to correct their problem I would not have kept the car. Oh well, lesson learned...back to Lexus!
From the second I submitted an info inquiry online, to the moment I left in a new vehicle, I received nothing but the upmost pleasant, professional, courteous, thorough & dedicated service and correspondence. By Far the best car buying experience to date. All of the staff from service to reception are highly knowledgable and easy to talk to. The Showroom itself is BEAUTIFUL, clean, and spacious with a very comfortable, professional and inviting customer lounge. The sales member I worked with went above and beyond to make me feel welcomed and informed throughout the entire process and made the entire experience FUN! All of the little niceties add up to an over the top, wonderful car buying experience.
2017 E 300 Disappointment
by englebear from Englewood
October 13, 2018
Horribly functionality and unreliable electronics. I just don't trust this car.
I am forced to put my starter in a specific dock for charging in the dashboard; just give me a key please if I have to put it somewhere. No recognition of a baby carriage coming right at my car as I was in slow traffic, but when I pull into my garage the beeping system goes nuts; and the worse navigation system.
The problem with the car started with black "brake-dust" covering the front wheels, which the dealer said was normal; I never had a Mercedes with that problem.
I previously had 2 E-350's and they were reliable, with a more powerful engine and a pleasure to drive. The new version lacks the power, with technology that doesn't work like it should.
I'll take my 2016 GLE 350 SUV and WAZE any day.
Feel a little like Goldilocks.. just right at last
by The MA from Washington State
December 19, 2018
I looked (hard) at BMW X5, Infiniti QX60, Lexus GX460.... wasn't even thinking Mercedes! Bought the ML350.
I previously drove QX80 and was looking to down size. Have been driving big SUVs for 20 years and while I wanted something smaller didn't want to feel too short (height. )
We do a lot of highway driving on two lane roads. The size and height of previous vehicles was very important to me.
I am really happy with my choice. Very quiet, smooth, comfortable and beautiful. I don't feel cramped and now wondering why I waited so long to move on from monster SUVs.
I actually sat in my car talking to a neighbor the other day, she was in a Tahoe... she was only slightly taller than me....really happy with my choice.
About my other prospects: X5 far and away the zippiest, Lexus very solid and comfortable but a little stiff; QX 60 was well appointed but can't hold a candle to its bigger brother in comfort or quiet.
The ML 350 and its successor GLE 350 are just about perfect.
This is the way the car buying experience should be. Lukas Johnson walked us through the process without the typical "buy now" pressure, arranged financing, and personally handled the delivery of our perfectly detailed new car. If you're looking for a knowledgeable, friendly, professional and enthusiastic Porsche ambassador, Lukas is your man.
by Daiz driver from Cromwell, in
January 13, 2019
Still getting to know her but she rides beautifully even in the snow. Headlights are clear and bright. Handles great. All the bells and whistles that im still learning about.
Recently purchased a used 911 from Porsche of St. Paul. Dave Wilson was outstanding in every way. Dealership was friendly and had a casual atmosphere. The test drive, transaction details, and vehicle delivery were all executed efficiently. Great car buying experience.
by GLPrint from Northport
November 11, 2018
I hated this car from the beginning, returned for transmission adjustments at least 3 times. Glad it's gone, besides the styling all else was a dissapointment.
David Wilson made my car buying experience top notch- I felt completely at ease buying my first CPO Porsche Cayenne S and he was so knowledgeable on all aspects of the car and answered the million questions I had with great patience and an awesome attitude. When I expressed interest in a vehicle I saw online, David emailed and called me right away to schedule a test drive and offered to hold the vehicle for me for a fully refundable deposit (this was awesome because when I came in for the test drive 2 days later, there were 3 or 4 other parties interested as well)! I'm so impressed with the whole team's professionalism and laid back atmosphere. Thank you for my first Porsche and certainly not the last!
Most reliable smooth car
by Kausar from IL
November 17, 2018
Great ride with AMG wheels plenty of leg room premium package leather seats beautiful white color smooth reliable ride auto stop and adjust speed sensing other car speed around
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