Absolutely great experience Randy&Toni and their staff did a great job. Toni went above and beyond to help me out. It's a pressure free environment where their more focused on meeting your needs and help you out and providing you with good customer service. Then the dreaded dealer hard close to try and earn your business. This is truly a family dealership and it shows you have earned my business and future business. Thank you so much crase auto!!! ¿
2015 Hyundai Sonata SE Review
Great car for commuting and family outings
by Karen from Charlestown
May 8, 2019
5
Plenty of room in the interior, both front and back . Adults can comfortably sit in back seating. I had the Sport model and loved the heated seats in the winter. I would still own this car if I hadn't been offered a great deal on a newer model.
I dropped my car off overnight with a note explaining there was an odd sound and it could be the brakes. I also requested they do an overall inspection and inform me of any upcoming problems, , and to also do an oil change. A service writer somehow misinterpreted my note, . The note said to contact a friend of mine AFTER 12 noon if he couldn't get me. Instead, he woke her at about 7:30am. I had to DRAG out an apology! She works later in the day and wasn't getting up for a couple of hours. This was incredible because the only thing my friend said was to follow what the note said then call me when its done. There was no reason to call anyone. I got my The bill was $900 and the sound was still there. REALLY upset, we contacted the service manager John W. John apologized, read the note, said it was clear and there shouldn't have been a problem, He either located and fixed the sound himself or had it done, no charge to me, and showed me the money the dealership ate to do this was over $150., I was not returning until dealing with John W.!! If he, or someone exactly like him remains there, I will be a returning customer because I feel confident any problem will be resolved respectfully with a long-term customer in mind!
2009 Volkswagen Routan SE Review
Transmission problems
by Jackie from Greensboro NC
November 23, 2018
3
Not excited about having to put in a new solenoid kit at $900 or new transmission for $3,000. Shop cannot tell me which it needs. Chrysler made transmission. Mine is 2009 VW Routan Van. Shop said this transmission is seen often to need replaced.
I was originally budgeting for a used car with my trade in and drove off with a brand new 2019 Equinox for the same price! John Montgomery who was recommended by a friend came in 4 hrs.early to meet me and he spent almost the entire day with great patience. He was very knowledgeable and asked the right questions in order to find the vehicle that fit my family and budget. Then, after a great experience with John, I worked with Ryan Sitter the finance manager who was amazing! I can honestly say that he was genuine and helpful. He explained every item line by line and even explained that I could get money back from my trade in warranty. On his request, I came back with my used car warranty info the next day and he did all the work to get me 2K back! Who even does that these days? Usually they sell you and forget you. I am very appreciative of John and Ryan. Great ethics and customer service!
2019 Chevrolet Blazer 2LT Review
It's BEAUTIFUL !!!
by Sherry from Pocahontas, IL
May 16, 2019
5
i DIDN'T KNOW I WANTED A NEW CAR UNTIL I SAW IT. I LOVE IT!!! IT DRIVES GREAT, LOTS OF ROOM, TONS OF FEATURES...YOU JUST NEED TO GIVE IT A TEST DRIVE & YOU'LL BE HOOKED
Best buying experience in over 40 years of car-buying.
by John and Debbie from DealerRater.com
December 3, 2018
4.9 (7271 reviews)
We have bought a CR-V and an HR-V from Valley in the past 2 years. We bought a 2017 HR-V and a year later bought a 2018 CR-V. Sales Manager Katy Meyer and Salesman Fred Sims helped us in 2017, and they are why we returned in 2018. Ken Negley was our salesman in 2018 and he went way beyond what one could expect in exemplary service. We had done all of our paperwork for the purchase, and we're the next in line to go into financing. While we were waiting, we saw our car come out of the fabulous detail shop. But, when we examined the car, which was beautiful, there was a small spot of grease on the driver seat side which just wouldn't go away no matter what cleaner they used. Ken said that he had another identical vehicle, and that rather than try to work more on the spot, he'd swap cars. The paperwork hassle was huge, but it was not an issue for him or for the rest of the staff. He wanted us to be completely satisfied. They substituted cars, detailed the new one, and after having spent close to 1.5 hours to "make it right" we left the dealership (which had closed 45 minutes earlier) fully-persuaded that we'd just had the best experience we've ever had with a dealership since we bought our first car in 1975. Also, special kudos to Randall Rosen, the manager who handled all the paperwork. He was a complete gentleman, very cordial, and he ended up convincing us to buy some protection products we normally eschew. So, to Katy, Ken, and Randall, thank you for your above and beyond care for us. I might add that earlier in that same day we visited a luxury auto dealer in Naperville and had a horrendous experience. Valley is the best dealership around. Visit them and you will see how a dealer should run. (Their computer lounge has the fasted internet in the western suburbs) and all the Apple computers you could want.
2015 Jeep Patriot Latitude Review
Perfect small SUV with 4x4
by JeepColorado from Littleton, Colorado
May 5, 2019
5
This car has met all of our needs and have been a great car for a family of 4 in all Colorado seasons. Plenty of leg room in the front and rear with ample storage to move around town and get to the mountain for skiing and camping. This car has everything you could want, heated seats, bluetooth, temperature guage, auto dimming rear view mirror, 110v outlet inverter and roof rails to name a few. New larger all season tires were put on in December 2018 and have less that 5k miles on them.
They did everything possible to ensure the transaction goes smooth. From the sales person, the finance manager to the manager of the store, all of them were awesome
2014 Nissan Versa Note SV Review
Great Commuter
by CK from Covina, CA
April 17, 2019
5
this car is reliable. No issues. Not a high performance car but good for commuting.
it has 40 MPG on highway
cushy interior with enough legroom and headroom
We walked into Continental Audi on the fly and without an appointment; we were greeted by Jon Anderson. Jon was courteous and friendly and showed us around the showroom for our selection and answered our questions. He followed up with us regularly and kept us informed.
If we shop for a car in future, Continental Auto will be among our first choices to shop.
2018 Volkswagen Atlas 3.6L SE Review
Great spacious SUV
by JW01 from London
May 3, 2019
5
This vehicle has much more space than my previous Highlander, very comfortable on long trips, 0 complaints after a year of ownership, can't say that about other new cars I have owned. The only down side is the 20 mpg it gets, but is comparable to other SUV's in this class.
This dealership as a whole, and especially Angel Barajas is a class act. After having a less than acceptable experience at another dealership I gave River Front a try and they surpassed my very high expectations. The environment is professional and calm, not a noisy, distracting club atmosphere like you may find elsewhere. Several people including the head manager made a point to introduce themselves during the process (a rarity today it seems). If you are intelligent, mature, and expect to be treated as such this is the dealership for you. Angel is a top-notch salesperson with the added benefit of a service/technical background. He knows the correct answers to your questions. Angel is kind, personable and professional while at the same time able to talk to you with the ease of a good neighbor. SUPER HIGHLY RECOMMENDED! ...one more thing, you won't be left to sit by yourself for hours and they don't hold you hostage. My trade key was back in my hand immediately after they took a quick spin. They also were supportive of me going home while they worked on the deal, we did most of it over the phone while I was comfortable at my kitchen table. Best car buying experience ever (and I've purchased 3 new Mercedes in the past).
2014 Chrysler Town & Country Touring-L Review
Awesome family car!
by lacrossemom from kalamazoo michigan
May 10, 2019
5
This car is a fantastic family car and holds everything you need for the family vacation and sports. Stow and Go is fantastic - roof rack if for your summer and winter sports equipment.
These guys are a class act! The guys were very helpful showing me the right car that would fit me EVEN THOUGH THEY DID NOT HAVE IT IN STOCK! So instead of them trying to sell me something they do have in stock they wanted to guide me the right way. The moment I walked in I felt like I was treated with great honor. I even got to meet the owner himself and said personally thank you for coming in to Haus of Imports. You could sense alot of respect from the HOI Team to their Customers. I have never seen a dealership so helpful before in my life. To them, it’s not even about the money, or Sales. It’s about forming the relationship bond for years to come. No wonder why they have over a five star rating on Google. I will not buy my future vehicle anywhere else except this place!! I will patiently wait until they get that car in for me. Salute to the HOI Team ¿¿
2016 BMW 435 i xDrive Review
Fun and exciting automobile to own and drive
by Rejectit1 from Tacoma, Washington
April 9, 2019
5
The 2016 BMW 435i M Sport is everything one could expect and more. The interior design is both attractive and very comfortable, the handling and performance are exceptional with all the creature comforts one could want.
This dealership was one of the best dealerships i’ve ever gone to. They were fast and really nice people. Tyler was the salesman that helped me look for my vehicle. He’s outstanding at what he does. He was nice and eager to help me get the best deal. This dealership is willing to take the extra step in order to make your experience a great one. I definitely see myself coming back in the future any car shopping.
2016 Chrysler 200 Limited Review
Most reliable car I’ve owned.
by Sbaoms from Chicago il
April 24, 2019
5
I love this car, I just don’t need it anymore living in the city! It a beautiful car and it has many gadgets as it is an anniversary edition. Great value
Zeigler Chrysler Dodge Jeep Ram of Downers Grove Review
Awesome Service
by TallCoolOne from Naperville
December 3, 2018
4.5 (255 reviews)
Stopped in to get my first oil change for my Ram 1500 Big Horn - they were done before I sat down. Great service, Josh Galiher was great! I will definitely bring my truck back for additional service.
2019 Honda Insight Touring Review
Coolest hybrid of 2019
by PenskeFan from Indianapolis, IN
May 10, 2019
5
This car exceeded my expectations. Not surprising since I went from a 2007 Honda Accord. The Insight EX is packed with bells and whistles. Great audio/sound system, CarPlay, and cameras for the rear and right turn blindspot. The car can move too. Put it in Sport mode and let them eat your dust. Seriously it has some pickup that’ll put a grin on your face. The mpg on the sticker is accurate too. I have been driving it like a non-hybrid several times and my manual calculation when I fill up the gas tank has averaged 51 miles per gallon. Great vehicle!
I had just an amazing experience with everyone at Star Motors! I had not bought a car in over 10 years and was completely dreading the process. I knew what I was looking for and they just happened to have exactly what I was in search of. I bought my second Mini from them as I love this car. Finding the right fit is always a dilemma but there it was! Mike was my salesman and was completely helpful, patient, kind and just simply wonderful! Fil the financial man is fantastic. Extremely honest and helped me make the right decisions for me personally. Even the rest of the team at Star who were not part of my sale were super friendly and helpful! This was the best experience I have ever had with buying a new car! I dread no more! Thanks Boys!!
2013 Mercedes-Benz S 550 4MATIC Review
Great ride and comfortable
by Susie from Ohio
April 6, 2019
5
Beautiful car and ride. Would enjoy owning it! The car responded well and smooth too.
Love looks of it too.
Hope to make a purchase soon.
The car has great gas mileage and runs well. Unfortunately I was ripped off by the dealership when I first bought the car and the car needed a new engine and lots of work it has a warranty however it did not cover any of the work and I spent $9000 extra fixing it on top of the 11,000 I spent buying it. This car is newly inspected has new tires runs great! I’ve put 2K miles on the old engine and I’ve put over 45K on the new engine. Replaced the front suspension and Car runs great! Interior is in great shape as well, this car is also good for moving and hauling with fold down rear seats it fits a lot. A trip to Home Depot is no problem.
I bought my 2010 BMW M3 (which a friend calls "The car of my dreams") here. Found the car and Star Motor Sales online and two states away in Downer's Grove. I drove from Michigan to see and test drive the car, and was assisted by Henry (Zarzour), the first wonderful person I interacted with. The test drive convinced, me and the independent inspection confirmed that the car was in great condition and an excellent buy. From that moment until I picked up the car and drove it to its new home, I interacted with more of the Star staff. Henry, Fil-with-an-'F', Adam and Cara each took such wonderful care of me. I have bought many cars in my life, most used and a few new. I have never had as good an experience as Star Motor Sales and their people provided. I completely recommend these people and their company to anyone.
2004 Lamborghini Gallardo Review
Most fun car I've ever driven!
by The Roodest from Seattle, WA
October 7, 2018
5
Had this car over the last 2 years. Can't say enough good things about it. I love this car, and if you can afford the maintenance, I'd highly recommend getting one!
I just bought a 2018 xt5, and I couldn't be more pleased with the salesman and the experience at Arnie Bauer. Unlike other dealerships, I did not feel pressured at all by my salesperson, Jesse. He was kind, patient, and very knowledgeable about my vehicle. He took a lot of time to explain the car to my technologically challenged self! I'm very excited to have purchased my first, long awaited Cadillac from Jesse at Arnie Bauer!
Wow, this team couldn't make buying my New Tundra any easier and living up to what was said from my initial contact with their internet team. Jessica and Jackie put up with all the questions I had to confirm the options and price of the truck and then Leo living up to their promise when I arrived. I just dealt with Schaumburg Toyota who promised the world just to get me to come in and then tried to add an additional $6000+ to their written quote with the expectation I would be fine with. Their listed internet price was even lower than they were now offering. Couldn't be happier that I got up and left. So when I was speaking with Jessica and Jackie they ensured me they were being honest with the price of the truck. I came into Continental with my doubts but was quickly put at ease meeting with Leo and soon I was a owner of a New 2018 Toyota Tundra. The entire experience was a home run, and I will be coming back when my wife is ready for a new Rav4. Thanks again!!!!!!
2014 Toyota Highlander Hybrid Limited Platinum Review
Just a fantastic car
by cmoore21 from idaho
March 10, 2019
5
Was a great family car. Just awesome in the snow and very reliable. Loved the interior space and handy features. Good power and great gas mileage
I recently purchased a vehicle here in the staffs extremely friendly and courteous , Rick was fantastic and helped me with every issue I had, if you're looking for a reliable used vehicle you need to check this place out.
2018 BMW X5 M Base Review
best engine
by Mfan from NY
October 22, 2018
5
good but no value overtime. car will run great and be worth the money but when it’s time to sell it value tanked. i would recommend to lease.
Car is over priced. Get 32 mpg average. Seats marginal. Children only in rear. Childrens car seat in rear makes. Front seat nearly unusable. Engine is extremely buzzy, and annoying.
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