My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
Lauren Gall, our sales person, was very personable and easy to talk to. She knew the 2018 Santa Fe inside and out and she understood what we needed in order to be able to afford the car. She made the process very smooth and enjoyable!
My experience at Ron Tirapelli Ford was excellent! My salesman Javon and general sales manager Robert were very accommodating and patient. They made sure that they weren't only selling a car but building a relationship. WAY TO GO TIRAPELLI TEAM!!
I have a 2017 Escape with under 20k miles. It took 2 weeks to get my car in to replace a transmission pump of some sort. They said they'd need to keep the car a couple days, and did provide a loaner. Alex was very professional, friendly and polite. I got it back by the end of the 2nd day. Would have been nice if the car got washed tho.
We had a great experience with Ernie Hampton and this dealership. Ernie was easy to work with and the whole process was painless. We would definitely recommend Phillips of Bradley to anyone needing a vehicle.
Ernie was great with working with me and gave me a car that I absolutely love! Would definitely recommend him & the dealership! Ernie was very polite and was great at explaining everything to me in detail.
The purchase of our new Equinox & the Gentlemen that helped
by PrettyBlue2019 from DealerRater.com
November 26, 2018
We had an excellent experience with your knowledgeable salesman Cody Knapczyk and your business manager Barth Eastman. They both were very polite, professional, and caring about our needs, wants, and what we could afford. They both seemed to go out of their way to accommodate us & we are very happy and thankful. Also Dan Biker was very accommodating, professional, & polite when dealing with him concerning the Protection package. Plus we???re very happy & satisfied with our new Equinox. We love it!!
PLEASURE TO DEAL WITH NOT THE USUAL CAR DEALERSHIP
by Robert from TINLEY PARK
November 14, 2017
Natalia Josh and Anthony worked as a team to answered any question I had Natalia did the papers work Josh took me on a test ride stop at home and Josh showed my wife the fweature3s that she asked about and Anthony answered any I T questions I had
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