Absolutely great experience Randy&Toni and their staff did a great job. Toni went above and beyond to help me out. It's a pressure free environment where their more focused on meeting your needs and help you out and providing you with good customer service. Then the dreaded dealer hard close to try and earn your business. This is truly a family dealership and it shows you have earned my business and future business. Thank you so much crase auto!!! ¿
2015 Hyundai Sonata SE Review
Great car for commuting and family outings
by Karen from Charlestown
May 8, 2019
5
Plenty of room in the interior, both front and back . Adults can comfortably sit in back seating. I had the Sport model and loved the heated seats in the winter. I would still own this car if I hadn't been offered a great deal on a newer model.
Just made my 4th purchase from Crase Auto, Sarah Baker is always extremely helpful, knowledgeable and professional. You can tell she wants her customers to be happy with the sales service and purchase. My car is just what I wanted and Sarah took time to show me all the features before I drove off the lot. Even took the time to have the XM subscription from my old car transferred to the new one. I always recommend this dealership to my friends and family, and they too have always been very happy that they went to Crase Auto.
2016 Chrysler 300 S Review
Great car to Uber/Lyft
by Ilo82 from Richmond, VA
May 2, 2019
5
This car is great to Uber/Lyft with because how spacious it is customers don’t feel cramped or crowded. I am glad I made this purchase to make extra cash.
Got ride home - fixed it same day! diagnosis was correct....all good and back in business! Thanks!
2017 Lincoln MKC Reserve Review
Quite a dependable cars but has needed towing
by Adrian from Hamilton Ontario Canada
April 4, 2019
4
Battery keeps going dead. Besides that it's a great car. It has been towed back to the dealer about 3 or times. Lincoln roadside assistance has been great about looking after towing and a flat tire.
I have in the past gone to about 9 or 12 dealers in the past when looking for a car, my niece recommend this dealership and I went in just to take a look wasn't really expected to buy was already in a car note but 6/1/17 came home with a new car and loving Tammy Thomas was wonderful helped me out with all my questions and gave me space think it over and call my husband several times and the finance team (Dimitri) is definitely a miracle worker the whole staff was great pleasant and friendly everyone said hello. I usually have buyers remorse not this time just enjoying my car Thanks!
2017 Chevrolet Malibu 1LT Review
I'm loving it
by Nikki from Dallas, tx
April 27, 2019
5
This car has so far met my needs with gas mileage, comfort, leg room. It's very spacious and I must say I love that as soon as you turn off the car it reminds you to check the rear seats. No child left behind
I purchased my Santa Fe 2 years ago and it is running amazing still. Today I locked my keys in my car while I was dropping my kids off at school. Happy Friday the 13th right? Called a tow company in the area, 125$ to break me in. NOPE. Called a lock company which was a lot cheaper at 65$. BUT I called Kenn Motors and they did it for free and only 15 minutes after I called them. So, not only do I have a working car, I also have a unlocked car 2 years after purchase. Thank you Kenn Motors for your help today. I really appreciate it.
2018 Hyundai Elantra SEL Review
Glad I bought it!
by maxdan from Arcadia, Ca
May 14, 2019
5
Pinch me! Can’t believe I drive this much car for what I paid! 18 Value Edition, nearly fully loaded; Sunroof, blind spot, Apple Car Play and push button start. Auto climate control and heated seats are amazing in winter. Don’t even want to get out of the car. Air super cool in the summer. Transmission shifts like butter. Engine at idle so quiet, I have gotten out without pushing the button thinking the car was off already. Only car I’ve ever owned without a single squeak or rattle at this point of ownership. All the power you need on sport mode. Getting avg 38-40 mpg daily on work commute. Back up camera with dynamic guidelines and monitor THE best of any car rental I’ve ever driven. Wow!
We had a great experience buying our car in August. Our salesman was a super person
Since purchase, we have used Gjovikl?s for service and find the guys there are helpful and polite
2014 Ford Transit Connect Titanium Review
Good Quality Vehicle
by Genis from Morrisville,pa
February 18, 2019
3
This Vehicle meets my needs for work. Just right size, easy to drive, handles well in tight areas. Very good gas mileage and lots of pep.
The sales staff was very helpful and knowledgeable, particularly in determining what the strengths and weaknesses were between regular hybrids and plug-in hybrids. The service was very good, and they allowed me to come back on multiple occasions to ask more questions. At no point did they pressure me into a sale on-the-spot, as you used to be a common occurance when shopping for cars. At the time of the sale, they told me about some issues they found with the vehicle, and had them repaired at no cost to myself. This is not the first vehicle I have purchased from Gjovik, and it will always be the first place I check when looking at vehicles.
I dropped my car off overnight with a note explaining there was an odd sound and it could be the brakes. I also requested they do an overall inspection and inform me of any upcoming problems, , and to also do an oil change. A service writer somehow misinterpreted my note, . The note said to contact a friend of mine AFTER 12 noon if he couldn't get me. Instead, he woke her at about 7:30am. I had to DRAG out an apology! She works later in the day and wasn't getting up for a couple of hours. This was incredible because the only thing my friend said was to follow what the note said then call me when its done. There was no reason to call anyone. I got my The bill was $900 and the sound was still there. REALLY upset, we contacted the service manager John W. John apologized, read the note, said it was clear and there shouldn't have been a problem, He either located and fixed the sound himself or had it done, no charge to me, and showed me the money the dealership ate to do this was over $150., I was not returning until dealing with John W.!! If he, or someone exactly like him remains there, I will be a returning customer because I feel confident any problem will be resolved respectfully with a long-term customer in mind!
2013 Chrysler 300C Base Review
I knew I wanted it as soon as I sat down.
by Harold from Wabash, Indiana
February 28, 2019
5
I was looking for a new car that was safe and reliable. This car has all the bells and whistles to assure that I am driving safe. Automatic windshield wipers. Automatic high beams. Reverse camera and proximity sensors. This car makes it easy to drive undistracted. Everything connects to your media control. And has an on the wheel controls. I am amazed at this car definitely a good car.
This is my 3rd car I purchased from Ron Westphal Chevrolet. My experience has been nothing short of Remarkable and spectacular. Brian Crunican was my salesman and Bill Houlis did the final numbers. Brian showed me 3 different cars that I asked to look at. He was prompt and Courteous. He listened to my needs and I found the car of my dreams. I could not thank enough Brian and Bill for the unbelievable deal I received. I will strongly recommend anyone who is looking for a car to see Brian Crunican and Bill Houlis. Two of the best people you could deal with. Thank you again😊😊
2012 Jeep Wrangler Sport Review
Rugged and dependable. Fun to drive.
by Dave from Veneta, OR
April 24, 2019
4
We take this vehicle miles and miles from humanity and services, we would never do this if we felt our Jeep might not bring us home. I can't understand the low ratings from Consumer Reports, maybe they are expecting luxury car ambiance in a vehicle designed to withstand the elements. I've never been more satisfied with any new vehicle we have purchased. We have 80 thousand miles on it - a lot of back country - and it's never failed us! If I buy another car, it will be a Jeep Wrangler.
We replaced our 2014 Enclave with a 2019 Enclave. The upgrades fit everything we were looking for. Very satisfied with our choice. Would recommend this dealer
Great family vehicle, seats 7, all leather interior, very stylish vehicle inside and out! The wife loves it and so do I. We went with the captain's seats in front, back and far back seat is a bench that is easily lowered for room for luggage or the family dog.
The last time I was in for an oil change, a salesperson called to let me know they were seeking to acquire my vehicle. I was up against the maximum miles on my lease, so I saw no harm in pursuing this possibility (replacement). This is the 4th car I've transacted with Napleton - 3 with Jordan K and this one with Nizar Assria. Friendly and easy to deal with, we briefly test drove the car and briskly proceeded from there to draw up the paperwork. Jerry in Financing, also very easy to deal with. A pleasant experience, just as all of them have been. Our family will continue to direct our business to Napleton and to pass along recommendations to others to do the same! Rob
2019 Nissan Sentra SV Review
Nicest car I've owed
by Ttkitty from Pa
May 15, 2019
5
Just purchased my new nissan . I have to say as soon as I test drove it I loved it! It is very comfortable and smooth. Visibility is great and seems really good on gas. It has everything I need and more! Love it
Best buying experience in over 40 years of car-buying.
by John and Debbie from DealerRater.com
December 3, 2018
4.9 (7229 reviews)
We have bought a CR-V and an HR-V from Valley in the past 2 years. We bought a 2017 HR-V and a year later bought a 2018 CR-V. Sales Manager Katy Meyer and Salesman Fred Sims helped us in 2017, and they are why we returned in 2018. Ken Negley was our salesman in 2018 and he went way beyond what one could expect in exemplary service. We had done all of our paperwork for the purchase, and we're the next in line to go into financing. While we were waiting, we saw our car come out of the fabulous detail shop. But, when we examined the car, which was beautiful, there was a small spot of grease on the driver seat side which just wouldn't go away no matter what cleaner they used. Ken said that he had another identical vehicle, and that rather than try to work more on the spot, he'd swap cars. The paperwork hassle was huge, but it was not an issue for him or for the rest of the staff. He wanted us to be completely satisfied. They substituted cars, detailed the new one, and after having spent close to 1.5 hours to "make it right" we left the dealership (which had closed 45 minutes earlier) fully-persuaded that we'd just had the best experience we've ever had with a dealership since we bought our first car in 1975. Also, special kudos to Randall Rosen, the manager who handled all the paperwork. He was a complete gentleman, very cordial, and he ended up convincing us to buy some protection products we normally eschew. So, to Katy, Ken, and Randall, thank you for your above and beyond care for us. I might add that earlier in that same day we visited a luxury auto dealer in Naperville and had a horrendous experience. Valley is the best dealership around. Visit them and you will see how a dealer should run. (Their computer lounge has the fasted internet in the western suburbs) and all the Apple computers you could want.
2012 Mitsubishi Eclipse GS Review
I Said Yes
by msJules from Palm Springs
July 23, 2018
5
From The Moment I sat in the driver seat I knew I wanted it,took it on test drive{fwy just happen to be right there)on the onramp I tapped the gas and said Oh yea ILL take it..I bought the GT V6 Eclipse 2008 moonroof sports edition..I thought I could turn heads before..now I have people waiting asking me questions about my car!
I've leasing a 2018 Hyundai Tucson. The transaction occurred back in June and Kyle and Michael helped to make it happen. The customer service skills were exceptional from both of these two men. I was so pleased with their knowledge and willingness to answer all my questions and I had many! Kyle continues to reach out to me to ensure I am happy.. I would definitely recommend these two men as well as this dealership to others. This is my 4th Hyundai purchase and I have always had a great experience with this dealership. Kudos go out to Kyle and Michael for a job well done...Thank you! Your Happy Customer, Kim Hughes
2017 Lincoln MKC Black Label Review
Most luxurious car I've ever owned
by Impressed MKC owner from Warren, OH.
April 3, 2019
5
Beautiful car. I love how it handles. It reminds me of my Escape on turning and control, just a lot smoother. Exterior is crazy attractive, as is the interior. Overall, just a beautiful vehicle.
Dear DealerRater / Valley Hyundai: I would like to extend my appreciation for the amazing work done by Chad Lowden.. The endless time he spent with my wife and I over the course of weeks regarding our new SUV purchase, and the professionalism that he has portrayed has impressed my wife and I immensely and we deem ourselves honored to have had Chad as our Sales Consultant with Napleton Valley Hyundai. We are expecting another vehicle purchase/lease here soon and certainly plan to return to Chad directly. We can be sure our wishes will be taken care of and it will be a successful stress free experience. Thank you once again for the service and special thanks to our Salesman Chad Lowden. Keep up the good work! Cheers, Dr. Kiskinis 303 E. Superior Lurie Chicago, IL 60611 312.503.1039 ekiskinis@rush.edu.com
2016 Land Rover Discovery Sport SE Review
Nice car to own
by David C from Santa Fe, NM
April 29, 2019
5
Only one set back. Bad gas mileage. Seems like we are always putting gas and has a small gas tank. Wish it had a bigger tank.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Alfa Romeo Giulia Ti Lusso Review
2018 Ti Sport Q2
by bcinCLT from Charlotte, NC
May 1, 2019
5
1,800 miles, ZERO issues - none. Not a glitch or quirk. Love this car, so do my kids! Entertainment system is actually very nice, intuitive and functions well including voice commands, counter to reports. If you want a car with a soul that’s fun, practical, very sporty and different than the pack, do not hesitate.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Alfa Romeo Stelvio Base Review
What a machine ! Undervalued !
by YR from Orlando FL
May 5, 2019
5
I just bough one , it is basically a Ferrari SUV, super confortable , stylish and fast ! Man it is fats 3.6 sec 0-60 and you can feel it ... they interior is sporty with Ferrari falir , I love the carbon fiber and Alcântara .
I just hope that is relieble too ! This a company cat to take clients in special events and we plan to keep it for a long time .
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