I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
Great for female drivers.
by Sarge21 from Waterford, Pa
January 9, 2019
My wife needed a smaller SUV with AWD for our nasty winters and drive a Nissan Juke in the past. She loves her Rogue Sport! It's the perfect size for her and she feels safe driving it in deep snow. Since she's petite, the electronic seats boosts her up to a comfortable level.
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Good car for the money
by Momsjob from Orlando
November 15, 2018
Car is very nice for a used car, missing antennae which wasn't disclosed at time of sale, also has a glitch in the computer that monitors tire pressure. Dealer Hgreg said they wouldn't fix it because cars are sold as is. We weren't advised what exactly the "as is" condition was. Good price and customer service was so so
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
This Rouge get 31 mpg on the highway.
August 1, 2018
After renting one of these Routes for my job I just had to have one for myself. Love everything about this vehicle and would recommend it to all my friends.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Russ Brown was great to work with. No pressure sales, knowledgeable and friendly. Very painless buying process. I would highly recommend this dealership for a fast and easy process. Thanks Russ!
THis is perhaps the best of the Rogue Line
by Spaceguy85 from Houston, Texas
October 30, 2018
Great Fuel Economy, Great Comfort. Very good looking car. This is the SL with all of the options. Navigation could be better, but, I think that is the same with most. It has all of the latest safety features, including accident avoidance, and it is just a great car. I expect it to last as long, and be just as reliable as our previous Rogue SL was (2008).
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
Dependable reliable affordable and good looking SU
by Suny from Round Rock Texas
December 6, 2018
Meets all my needs Great on Gas Given me no problems whatsoever I’m happy with my Nissan Rogue Great fit Sleek style Very roomy and comfy
I went to buy/lease Nissan Leaf. Overall it was a good experience with Daniel Banicevic, who patiently explained all the features of car and helped with test drive. He was very transparent and and walked me through the lease terms. He was polite and did not bully me into buying or misrepresenting facts.
A few days after I took the car on lease, I discovered that the charger was not new. Daniel promised to get me a replacement and followed through to make sure I got the new charger.
I strongly recommend working with Daniel Banicevic, he cares about the customers and is a honest sales guy.
Many dealers claim to be no hassle, no haggle. These guys were very straight forward about price, financing, and what they could do to send me home with a vehicle to meet my needs. They were knowledgeable enough to answer my questions, and sensible enough to check, and get back to me if they weren’t sure. I appreciated the positive experience. My salesman was Tyler, the sales manager was Albert. Thanks guys!
I worked with John Massaqoui who was the best salesman I ever had. He was straight to the point and did not play the old sneaky car salesman. He researched the absolute best deal for my unfortunate situation and for that i am more than thankful.
Eddie Jorge was fantastic. His hard work and attention to detail was outstanding. He helped us to get a great deal done. We recommend him and Tony (sales mgr) highly.
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