Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Salesman was not pushy like most cars salesman and there was no back and forth haggling which I appreciate. They told me what they wanted and told me all they knew about the cars I looked at. Very helpful and timely in sales paperwork. Very satisfied with the dealership overall.
If you want to get chased down and tackled by a used car salesman, go somewhere else for that. The owner was real cool in all aspects of the process. From fixing some flaws, staying late and making sure I was happy with what I got. Great experience and NO fast talk. Upfront and honest.
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I am a UT student, and was looking for something affordable and cheap on gas, like Hyundai Elantra or Kia Forte. I have never had any car payments in my life. I googled First Time Buying program and Cars 4 U was there. So I filled out online credit app on their website, and in 1 hour got a call from them with the good news. I went to the dealership and in one hour I drove home in my new car. Such an awesome experience! I never thought it could be that easy! On top the that - great customer service! I highly recommend Cars 4 U !
These guys are awesome. Went above and beyond to totally satisfy us. Love the car and excellent friendly service. Would recommend to anyone to do business with Cars Well. Couldn't be happier with our purchase.
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