Totally great overall experience. I purchased a car, took it home, decided it was too compact, John the salesman took the car back no issues and got me into the perfect car for me. No pressure, didn't rush me, looked up the car fax and answered all my questions concerning the car before I purchased it. This place is clean, friendly, and a pleasure to work with. I will definitely shop there in the future. Great selection of used cars too.
by Nichole Loring from Washington court house, ohio
February 6, 2018
Was having such a hard time getting a vehicle & something that I liked. This place was awesome & the people were great! They worked very hard to help me. I will be going here for any service the vehicle may need as well as future purchases..
Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
The staff was awesome. It was my neices first car purchase. They were very fair on the price and there was no pressure to buy. The salesmen took a lot of time explaining things to her. The car was still under warranty and a factory warranty part had to be fixed. We went to a large chevy dealership where they tried to tell My niece she needed a part fixed before they would honor the factory warranty on another part. It was going to cost around $700.00 She called wheels to let them know what the dealership told her. They changed the part that really didn't need changed. It looked like new. Tots cost of the part $60.00 Wheels then told her they would take the car to the dealership and have the warranty part fixed. She is very happy with her 2013 chevy Cruze.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
This is the way car buying should be! No pressure, lots of information, no “let me talk to my manager” games. Sarah was professional and answered all our questions, even the ones we forgot to ask! The cars I looked at were terrific, and all had warranties on the engine and drive train, low mileage, and great prices. I bought a great car, and I think I’ve found my one-stop car shop!
Shawn McMahan is an awesome person. I came into the dealership twice looking for a car. My first visit was unsuccessful because I did not have the down payment. Shawn was incredibly understanding with my situation and tried very hard to get the lowest down payment possible. Once I found the car, I told him that I would be back in a few weeks with the down payment. He touched base with me once, but wasn't pushy and seemed genuinely concerned about my situation. On my second stop in, again, it seemed that the odds were against me. He went above and beyond to insure that I left with a car. I would HIGHLY recommend him to any of my family members and friends. Thanks again, Shawn, from the bottom of my heart!
Bought my car about three years ago from Vince at Easton. We had such a positive experience that my husband bought his truck last year. In between, I suggested to my mother that she call Vince and buy her car, she did, and was very satisfied with the car, Vince and the entire process. A few months ago, my sister needed a car....yep....called Vince and now she is driving an awesome, like new car! Of course she is just as satisfied as the rest of us were! By the way, we live almost two hours away from Car Max Easton. Worth the trip! Whenever I am ready to trade, I will be calling Vince! As a matter of fact, I was very surprised to see anything other five star reviews. None of us had even one complaint.
Found the vehicle we were looking for online. Stopped in before work for a test drive, Mike Banton helped us. No pressure, super friendly and helpful. Put a deposit down on the car and came back a couple days later to process the paperwork. Everything went great, no problems. Mike made this the best car buying experience of all time. If you are looking for a car, stop in and see Mike!!! he will treat you right.
The guys there were so great! Kyle was our salesman. He was polite and friendly they entire time. So easy to talk to. My child loved him. Then signing the papers we had a gentleman print out papers for my kid to sign so he felt included. Seriously such great service. We left very happy.
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