Seen the car I wanted online went into the dealership I was greeted by salesman Curtis Smith he was amazing from start to finish very professional very easy to work with Curtis made the hole experience very pleasant... Bought the car that day very happy
I got the new guy,John Alexander.He was calm ,cool, and collected.I had a small issue with a wheel sensor and the guys "in the back" could not be more attentive.Really a great group of people down there.
i really don't write reviews.but after i decide to buy a car,i feel compelled to let everyone know of the great customer care i received from chad at Bertera Nissan and i'm so happy with my 2013 pathfinder
I really don’t write reviews, but after my son’s first experience buying a car, I feel compelled to let everyone know of the great customer care we received from Chad at Bertera Nissan. My son was put in contact with Chad via the internet in his search for a pre-owned car. He found an Elantra at this dealership and Chad set up the appointment. I was initially impressed that Chad had the car out front, clean and ready for our test drive. The test drive went well as Chad answered all our questions. When we returned from the drive, we sat down to talk and it was like talking with an old friend. I was very impressed as Chad didn’t appear contrived. He checked with the service department to confirm that the vehicle had been thoroughly looked over and ready to go. One thing Chad noted as he went over the Carfax was that the vehicle had a recall notification for some suspension springs. Chad insisted he would take the vehicle down to the Hyundai and get this fixed before we took ownership. Chad made the entire process very relaxing. I’ve had some really bad “saleperson” experiences at other dealers, so this was not only a surprise, but the primary reason I decided to authorize my son’s 1st car purchase. Chad made a difference because he was genuine. Something I think we can all attest is not the case with many car salesmen.
One final note…I brought the car to my personal mechanic and paid $59 to have him look the car over with a fine-tooth-comb, the car was reported in great shape! It will need a belt before winter, (72K miles) but other than that it was in excellent shape just as Chad confirmed before I purchased. I will definitely go back to Bertera and seek out Chad to buy any future vehicles that my family needs. Just a great experience. The management team appears to know how to hire the right people.
I went to Bertera Nissan just to look at the Rogue model. The staff was very courteous and helpful, the best part was there was no pressure to buy or was there a feeling of being hurried. All questions were answered politely and completely. One of my best car purchasing dealings.
Justin was very helpful when I took the car in with a problem I thought should possibly have been solved in an earlier recent visit. He was willing to work with me and remained professional, understanding of my financial situation, and understanding of the reason I was a bit upset having to bring the car back so soon. In the end, I can say I do recommend the service, because of staff like this who are accommodating to someone in a tight spot like I was.
I can???t say enough about our experience at Marlboro Nissan. We felt like family the second we walked through the door. Everyone was so welcoming. We went there with the hopes of buying a new car but never thought we???d be driving one off the lot same day. Brian Rogers is amazing at his job! He kept us entertained and made us laugh the whole time. I can honestly say we will never buy a car anywhere else ever again. Thank you Marlboro Nissan!
Had to drop in for an overdue oil change - no line no waitin
by GoingRouge from DealerRater.com
November 12, 2018
I was about 5k miles over due for an oil change and needed one deps rarely! Arrived a little after 4:30 on a Tuesday and there was no wait! In addition to a free oil change (thank God for coupons I wasn???t even aware of) they addressed a recall on my car and an hour later o was off! Thank you Justin & Lilly for letting me know the best time to head in!!!
Second visit and almost as good as the first. Very courteous staff, but I came at a busy time and had almost a two and a half hour wait. To be fair, they were up front with me about the wait and pretty accurate with the time they estimated. I received what I felt was a very sincere apology. Overall I was pleased with the service received
While I did not end up purchasing at this dealership (due to finding a suitable vehicle at a competitive price much closer to home), I was impressed with the responsiveness of the internet rep (Brian). The emails weren’t just robo-style communications; they were personalized outreaches and prompt answers to my questions. I can’t speak to the buying process but I was impressed with my interactions and would have followed through with a visit to the dealership for a test drive had I not found a suitable vehicle.
>Ken and the staff were friendly,professional and made my first experience at Lev Kia enjoyable. I will definitely be back to Lev Kia thanks
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