Used passenger vans for sale near Diamond Bar, CA

This was my first experience purchasing from this dealership, and I must say it was exceptional from beginning to end. I especially want to highlight the outstanding service provided by the sales representative, Jose. He was not only professional and knowledgeable but also incredibly attentive to my needs and responsive to all of my questions. His approach made the entire process feel easy and enjoyable. Buying this particular vehicle was a long-time goal of mine, and I couldn’t be more thrilled to now have it in my driveway. The car’s condition exceeded my expectations, and I truly appreciate the care and transparency demonstrated throughout the process. I had purchased this car unseen from out of state and the whole process couldn't have gone more smoothly. Thank you again for a fantastic experience. I look forward to working with your team again in the future. Warm regards

Been reading some of the reviews about people who have trouble with their Pacifica. I bought a touring L plus 31/2 years ago and it’s been one of the best cars I’ve ever owned. Had one small problem with the sliding doors, showing me that I should wash sensor under car. Learned that all you have to do is pull a fuse under the hood and the signal on the dash goes away. Haven’t had that problem for over 30,000 miles. Runs great drives great and is comfortable. I don’t know what more I could ask. Most of the time 29 miles to the gallon on the highway or more. It is true that stop start won’t work if the batteries are bad or low I just replaced my batteries and now everything is fine again.

I recently had the pleasure of working with Dakota Troutman at Step One, and I can confidently say that my experience was exceptional. From the moment I walked into the dealership, Dakota’s professionalism and dedication to customer service were evident. Dakota greeted me with a warm smile and took the time to understand my needs and preferences. He listened attentively as I described what I was looking for in a vehicle, which made me feel valued as a customer. His knowledge about the various models available was impressive, and he provided detailed information about each option without overwhelming me. One of the standout qualities of Dakota is his transparency. He clearly explained the pricing structure and any additional fees associated with my purchase. There were no hidden costs or surprises, which is often a concern when buying a car. This honesty built trust between us, making the entire process much more comfortable. Dakota guided me through every step of the purchasing process. He helped me understand financing options and worked diligently to find a plan that fit my budget. His patience in answering all my questions made it easy for me to make informed decisions without feeling rushed. Even after finalizing the sale, Dakota continued to provide support by checking in to ensure that I was satisfied with my new vehicle. This level of post-sale care is rare in the automotive industry and speaks volumes about his commitment to customer satisfaction. Overall, I highly recommend Dakota Troutman at Step One for anyone looking to purchase a vehicle. His professionalism, transparency, and dedication to customer service truly set him apart from other salespeople I’ve encountered in the past. If you’re in the market for a car, be sure to ask for Dakota!

Donaven waa great allowed me to tell him what i wanted and did exactly what i needed very personable and friendly was super easy to do work with as well as josie in finance i was explained and shown everything i could have possibly needed to know i had no questions will definetly continue to do business with them

Purchase car used in 2021 from rental car company, 70Kmiles. So far have had no problems. Stow and go seats makes this a great utility vehicle plus seats are comfortable for road trips and concert going. We’re empty nesters so it’s the party bus. The transmission can buck during “hill assist” but keeping the gas steady and allow it to do its job, it doesn’t need your help. 90K miles on it now. Swore I was done with minivans, our adult kids laughed so hard when we got it but they borrow it all the time.

I was in need for a title as per the original one got lost in shipping, I called the business office and spoke to Bessie, I explained to her the situation and she said she will help me, but need more time to process it. Weeks later she called me to let me know that she got the title and she is sending it to me via FEDEX and gave me the tracking number, WOW thats a great service there. Thank you so much Bessie for your help and for following up with me, great customer service and Bessie is a great worker, 5 stars!!

Great car we got the Pacifica limited. Enjoy all the extras on the van. Just wish the windshield was tinted. We constantly have to use the visors to help with the brightness outside

After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.

We owned a 2019 Pacifica and traded it (with only 51,000 miles) for a 2023 Pacifica Pinnacle. We traded early because we didn't want a hybrid, yet. This one is Red and gasoline...beautiful. Having a wonderful time, enjoying all its luxuries.

Frank was very friendly and helpful. Got me into a a car very quickly thanks

Best car I have owned. Great style and wonderful mileage. I have I no maintenance issues and the free oil changes are great also. Stow and go is a great space provider.

Just bought a car there. The sales people there are so nice and work with you.

I purchased the limited version. I am really happy with how it looks and performs so far. Plenty of room and no more arguments between children. They all have their own space. Took it on a long vacation and it performed great! With all the room and all the hooks up for all the kid’s devices it was great. Even has a hook up so our cooler ran all the time. No need to worry about it loosing power when the car was not running. I love my car, best car so far. I never considered myself a minivan person till now! The kids enjoy going on road trips now. The third roll setting is a game changer! All the grandkids fight for that setting. I have to agree it is pretty darn comfortable I would say it’s worth the price.

We a great experience buying a car at Pettijohn’s in Trenton. Excellent service and quick to respond. We are very happy with our purchase!

We wanted another dodge Durango, until we drove a Pacifica, we love it and would recommend to anyone, it handles better than our Mercedes or jaguar

I brought a honda from Marvin at N,Attleborh dearship. Nice guy very informed easy to work with! THANKS MARV

Have owned 6 pacificas and they are great. We get about 30 mpg on the highway. Can’t complain except the nav system needs some work.

Absolutely no pressure at all. All cars are unlocked so I was free to browse whatever vehicle I wanted. There are no sales persons on the lot following you around. Salesperson was very nice, professional, knowledgeable.

I like how it handles. Only problem is sometime the transmission slip. They say nothing is wrong it is common in the Pacifica. It is comfy and loads of room. We keep back seats down put a dog bed for our dog to be comfortable . When we need seats remove the bed and pop them up. No need to pull them out and find a place to store it.

excellent fast and prompt service keep up the good work. always been good doing business with you guys. I will be buying more vehicle in the future.

I have owned dozens of cars, trucks and minivans. This vehicle is the most versatile of them all. The V6 AWD is great on the hwy. And the steering is nimble in street driving. I would recommend to anyone to purchase. Stow and Go seats are best in class.

Very clever stow away seats make it like an enclosed truck. Comfortable. Handles and accelerates better than I expected. We'll see about reliability. I would have liked to get more of the extra cost options.

Been a great car high 20’s mpg at 85 mph going cross country . Recommend a quality extended warranty -parts are expensive . Wish you could be able to shift it manually

I live in Waukesha I couldn't make a deal on an incoming car, but I ended up ordering the car to spec from another dealer who had three allocations the dealers in Iowa, but it's gonna cost me $600 to ship the car which is not that bad because I'm saving thousands of dollars I previously purchased another brand of vehicle from this dealer as well but they're one of the largest Ford dealers in the Midwestern United States, which is how they ended up getting my business originally they have a big presence on all of the ford forums so the deals are out there people you just have to look for them. It's not 2022 anymore And ford sales numbers of public Especially when it comes to models like mustangs. But at least I tried to get my local deal of the business first and I provided evidence to them of the deal I could get because you know how it is. They always say that you're lying about the deal you can get. Etc etc etc Do your research you can always save money. It's a Ford. It's not a Porsche GT 3RS OK.

This is the greatest car I have ever laid my eyes upon. The interior, the color palette, and the sight of the car left me in awe. It even has apple car play.

Tom A made this car buying experience the best ever. I did not feel pressured to purchase something I was not interested in and I was not upsold. I presented Tom what I was looking for and he delivered. He was very responsive to my purchasing needs and answered my questions to the fullest. No buyer's remorse what soever.

This car meets every expectation. We could not ask for anything else. It is the Pacifica Limited. We would love the Carmel leather but black works just fine. Best feature from other vans is the flat stow and go. We can drive our two mobility scooters straight in.

They worked on making my payment be done what affortable, they could probably lower the price of the car a little but overall was good

Great service, very professional, The car I purchased was very clean and i am looking forward to having it for a long time . Thank you.

We got the new 2021 Pinnacle edition. Most dealers/sales persons did NOT know the second row of seats were not stow n go. Most of them also really did not know how to install/work with CarPlay. We had to figure out most of the stuff ourselves because they couldn’t. You tube really helped!

Ziv Baker was very helpful and was overall the best employee there that helped us. He handled business very responsibly, and helped me and my husband have a wonderful car shopping experience. We are planning on returning soon. Thank you for the help, and beautiful car dealership!

Had the older SUV version Pacifica & never had a problem in 8 years, excellent on road trips. When the new version came out I was hesitant to go back to a minivan look (kids are grown) but we do many road trips a year and need room and comfort. We got a 2017 Pacifica which exceeded our expectations on road trips by far! We camp in the back, luggage on roof, fabulous gas mileage! Even went to each coast for xmas in heavy snow up in NH Mtns & the car did great (We drive appx 5,000 each trip) The bad-back issues someone mentioned...I don't get it, the lumbar is fabulous, the seats are comfy, lots of leg room (we are in our late 50's and climb all around in that car and on the roof, no problem). However two years in we started to have electronic issues, had to replace the big battery ($300 or so, all the flashy safety features suck it up) then the small battery. Lots of the "alert" signs appeared for various things, but there wasn't ever a real problem. (Hate to say it but we have a lot of safety features turned off, not once have I trusted a back-up camera, we are SO old school) Then 4-1/2 years in, driving down the road, the transmission went. NOT happy! The warranty was still good for it and it was all taken care of, but still...a 3 1/2 year old car?? But we're keeping our car, I LOVE my Pacifica! I do believe ours, a 2017, since it was the first year of the re-made Pacifica's, was trial & error with issues, we should've waited till 2018! I would absolutely get another!

Everyone was very helpful, professional , and knowledgable. We had a great experience. Many thanks to their team.

Awesome vehicle. Runs and rides great. So far in the first 2,000 miles we have been averaging 26 miles per gallon. I would purchase another one with no question.