Updates via texts from Michelle are appreciated. Having a nice loaner made it easy to be without my own vehicle while in service. Explanation of final invoice helped with understanding what was done. Cordial and courteous customer service.
Michelle Gent was friendly and gave excellent service
by MY from DealerRater.com
December 4, 2018
There was a special oil change service deal posted online. I called to confirm before scheduling the service appointment, Then I learned that was not applicable to my Porsche model when I arrived, I was quite disappointed. Michelle Gent explained the situation to me and helped me through. In the end, I didn't waste my time making the trip. She got me a discount on the service even though not as low as the special deal, the car was serviced and washed while I waited at the dealership. I was pleased with my experience.
needed a car to get me from A to B and they had it
by CDHimmel from San Francisco, CA
February 15, 2017
I needed a car that would get me from A to B to keep in the city of SF and they had exactly that. They were friendly, real, no pressure, prompt, easy going, etc.
It may have been the type of car I was looking for (a very cheap one that was not their normal car), but the whole process went really smoothly.
I really appreciate Cars.com introducing me to them, and then for their customer service to get me set up with exactly what I needed.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I inquired about a car they had listed through cars.com from their lot. I received a call back quickly from the sales rep who was friendly and personable. I'm not sure if I'll end up buying from them, but I am several states away and they seemed well prepared for out of state transactions.
Great people!!!, I bought a Mercedes Benz GL 550, 2015, I dealt with Leo and David and they both were really fantastic, the made the whole process easy and fast. The car was fantastic too!! 100% recomendable !!!
Thank you so much ROSE MOTORS !!!!
Found a great car, liked it a lot, but we were having some serious rain so didn't go back until the skies cleared a bit. Unfortunately, someone else was doing the same thing and bought the car. Lesson learned - Place a deposit! My bad, but one of life's lessons I guess.
I have purchased 2 vehicles from this place and referred 3 friends and they all purchased cars.
This place carries good quality cars at great prices!
My buddy had a issue with his car and the owner handled the problem immediately..
5 Star rating here..
It is always nice to get a loaner car so it makes the service experience less stressful. I like the communication, I got several texts from Michelle so I knew what was going on and there were no surprises at the end. Even though this is not my nearest dealership, it is the best value and it is always nice for it to be washed and clean. It was immaculate at pick up.
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