So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Every visit to Mckenna has been beyond my (an OCD Porsche owner) expectations. I was in for a basic service this week and when an additional repair was needed I was immediately offered a loaner car. Wow, another fun Porsche to play with! Now I really have a (first world) problem, as Im tempted to buy a new car...
Regarding the service, its simply the best choice to follow the factory recommendations AND have it done at a certified Porsche dealer. My experiences with Mel and his team (Bryce is my advisor), have always reinforced this choice. The prices are fair, and their knowledge of the product and advice are always offered with my best interest in mind. Thats important to me.
Now, hopefully Ill be writing another review for the sales team soon!
Service, mechanic automotive repairs are outstanding which is everything that's expected (AIM high) for ones investment. Secondly, as a consumer looking for a great price and quality automotive repairs allow me to drive my vehicle as expected feeling safe.
Thus, Jenny, Brice and management are awesome ambassadors of what Porsche represents...fast racing machine of excellence.
Fantastic dealership. The people here are so friendly, I don't know a better place for someone to buy their car. I've bought two cars from here already and I know I'll be back when it's time to get another. They work for the people which I truly appreciate. Other dealerships just look to get the most money from me, but here they care about customer satisfaction. Check it out and I promise you won't regret it.
The dealership is very nice the staff are very friendly. They are up front with everything show you Kelly Blue Book first. The best price in the market. They are very professional and work with all major credit unions.
This particular appointment, the service employee that helped me was Candice and she was excellent, she answered when I called to set up my appointment and was very helpful and then when we pulled up she was the first person to walk out and she was great. Explained everything to me as well as pricing and also called me later to follow up and give me an update, then checked me out efficiently when I came to pick up my vehicle. I realize this survey is only for this recent appointment but I wanted to take a moment to comment on my previous appointment as well since when I initially tried to do my review last time the system didn???t go through and I was unable to. Anyway, Wilson was my service tech then and he was awesome. He not only was very friendly and welcoming but took care of my car and even found a couple of other issues I didn???t mention but needed and to be totally honest, his helpfulness is what made me a repeat customer. He wasn???t my service tech this time so I wasn???t sure how it would be but Candice was great, too and if all of the staff at South Bay Infiniti is this great, I???ll be a customer for years to come.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
I had a really good experience buying a vintage Ferrari 328 there. They were very communicative, let me have it inspected by 2 different mechanics, and delivered it from Anaheim to Los Angeles for me. Nick Eves was extremely helpful thru the process.
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