Chad went above and beyond expected service. I live in SC and connected with Chad on the internet. Once Chad and I agreed on the car and price he kept me in the loop constantly on its delivery. The delivery was late due to a recall, so rather than having me come to Atlanta he delivered the car personally to me over Thanksgiving weekend after the car arrived at the dealership. Could not have asked for better service.
Whole buying experience was fantastic. Couldn???t have been better in anyway. Mike was great on getting the deal done. Truly amazing all around. Pricing was 10x better than anywhere else in the country. Trade pricing equally as good. Smooth process.
The sales team was not pushy at all. I felt really comfortable in every aspect of the car buying experience. Although, I think I should have gotten a better interest rate, I was unsure of if I could negotiate that aspect of the transaction, but you live and learn.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have been a long-time Porsche customer. When moving into the Atlanta area my previous dealer suggested Jim Ellis Porsche to take care of my cars. I've had great experience and support from the service group (a shout-out to Craig Buffinton who takes excellent care of my vehicles.) This was my first experience buying a car. It also was great. Brandon Matsumoto provided the "exact" amount of interaction and support for my wife and I to feel comfortable with the process. Ryan McIntyre, the pre-owned sales manager helped us work through a couple of points unique to our needs. The quality and depth of the selection was important. I have made my purchase of a CPO 2016 Cayenne S and am very satisfied with all aspects of the experience.
I have been driving Audi's and BMW's for over a decade and wanted to try something different. As I was searching for a car, I test drove a Macan. The car handled beautifully but what blew me away was the warranty. 6 year unlimited miles. I ended up buying a Cayenne because of the space but Porsche performance is second to none. I love my car.
My first service at Porsche! Had a minor issue with my lane change assist. After several trips back, my issues was resolved. So far, service rep. was friendly enough and accomodating. The service area was a refreshing place to have a snack, drink, or just work. Check out was a breeze.
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
Claude and Esther could not have been nicer, and great to work with. Paperwork process was simple. Would go to them again for my next car hunt.
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