Thank you Ali Chahine for helping me get my son his first car! My sister recommended this dealership to me. I didn't have any coupons or such, but they were able to work with myself and my husband in getting him a used car. We appreciate all the help.
The service writers and all the staff are beyond nice all the time! From parts to mechanics to front desk, they are the best.
My only complaint is there is no quite zone away from the TVs and music to hang out. :-(
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Offered a great selection. After looking and test driving a couple found exactly the car we wanted at an incredible price. No, up selling, additional fees or any gimmicks you find at most other dealerships. Thanks!
Since we bought our Jeep on 4/12/2016 we have been pleased with the service received at Sierra Jeep. We have dealt with several other dealerships In Los Angeles and because of the way things have been handled at Sierra Jeep, we chose to return when picking a new vehicle. We felt Rami was up front and honest with us when purchasing our new car. We prefer working with Rami because he knows us yet all the sales staff have treated us well.
If you looking for a new car , go see Rami.
I want to commend John Ramirez and Ken, excellent salesmen with a heart for people! They did everything!!! To make me and my daughter feel safe and comfortable through the whole process. They are real people with tender hearts. They are sensitive to the human plight. I love them. They are a blessing to whomever they encounter.
I had a bad experience with another dealer so called Sierra Dodge because they had the Jeep I wanted in stock. They offered to match the deal I was getting with the other dealer and were so much nicer to work with. This dealership has a small family feel where they actually treat you like you matter instead of just another means to meat a quota. Would definitely recommend them!
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