I have been searching for a new vehicle for a while and Brooks has been helping me the whole way and finally found the perfect one! He made the process quick and easy. He also treated me with respect and gave and explained to me all the information I needed without feeling overwhelmed. I highly recommend Brooks and the Hiday team (sales AND service) to anyone in need of a car!
This is the 2nd car I've purchased from Russ. He makes the car buying experience as quick and easy as possible. Nick in finance did a great job finding a lender that offered a lower rate than my previous lender! Will definitely work with these guys again.
Justin fits the role of an automobile advisor, not what we typically think of when we think car salesman. He is a straight shooter and open and honest hroughout the whole car buying process. We never felt pressured, we felt supported through our decision. He spent hours with us explaining the leasing versus buying and never once did we feel rushed or an inconvenience. Then after we purschssed the car he took a great deal of time going through all the features of the Jeep. He also assured us that he wasn???t just our advisor through this purchase, but also throughout the entire time we have the vehicle until our purchase. We???ve owned the car for 5 days and we know for sure we our Jeep owners and customers of Justin???s for life.
Other than taking a long time to agree on price it was a good car buying experience. Both salespeople we worked with we???re good and Tex in finance was very friendly and easy to work with on the dreaded paperwork.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Frankly... we don???t like shopping for new cars because of pushy sales and cost negotiations. This time was much different!! We greatly appreciated Matt not pressuring and overwhelming us with sales tactics to make a sale. No price haggling as we believe they gave us bottom-line cost based on our research prior to shopping. We love our new Mazda CX-9 and will suggest that friends visit Matt Tillapaugh when car shopping!! Thanks, Matt
Jeremy Owens really made my car buying experience easy. He was professional, honest, he listened and was understanding of all my needs/wants and concerns. When I buy my next car, I will for sure contact Jeremy first.
I think Joe did an exceptional job helping me get into the truck that I wanted. Lamont also did an outstanding job. They both were very friendly and informative. Lamont went above and beyond and was able to get my additional discounts as well. The only issue was having to wait around for everything to get finalized. overall 9.5/10
Our salesperson Jeremy O. was extremely awesome and patient through the whole process. He made sure our concerns were listened to and he exceeded our expectations. It took a few days to find a vehicle we truly loved and he was very understanding! The dealership itself was pretty awesome as well, very clean and family friendly.
Chris went above and beyond to help us and was very prompt. Even made initiations to which we didn???t have to ask for. Great guy to work with! Would definitely recommend him to anyone looking for an honest man who treats his customers well!
Came in for service and to order parts. I also came in to speak to someone about adding a warranty to my old car. The finance manager told me I could just upgrade to newer car. Jeremy helped find the EXACT car I wanted. Brandon the finance manager was awesome as well! Love Glenbrook helping a veteran on Veteran's day!
Would highly recommend this car dealership to everyone. They go above and beyond to make their customers happy! It was a great experience and I am more than happy with my purchase. Best dealership in Fort Wayne by far.
We have all heard, and told, the car dealer jokes. What an amazing experience. Started off with a fair price compared to other similar cars. I called and talked to a salesman and received detailed information. I did some “review” checking but got the name wrong. The wrong name produced terrible reviews, so I decided to call and get back and get “the other side” of the story. I talked to the owner and quickly discovered that i had reviews on the wrong dealer. I bought the car. Pain and hassle free. I live 200 miles away. They provided very detailed and accurate condition of the car. They even went the extra mile and delivered the car for a reasonable charge. I will buy another car from Eli and his team. His mom delivery ed the car with a big smile.
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