Thank you to Mr. Griffin Huntsinger for making my sons first time buying experience a great one. He's still smiling ear to ear. Great customer service, knowledgeable, and friendly. We were in and out in a little over a hour. Great dealership, wonderful salesman. Excellent customer service.Highly recommended! You Rock!
Very reliable vehicle
by Big john from Ft wayne Indiana
December 11, 2018
Love the heated steering wheel and seats. Remote start was a great option. The truck averages 15 mpg overall city/ highway. Comfortable ride for a truck!!
I love the room of my 2018 Ram 1500 Crew Cab. It is somewhat difficult to get into for older people like my grandma because of how high it is but once inside it is spacious and gives everyone plenty of room
I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.
Reliable car for value
by Jorge Ram from Mission Tx
December 19, 2018
Nice truck for the value and big power and good in gas customer service in Toyota Pharr good to. Very comfortable truck and big room
Great customer service! Always able to get an appointment to have my Jeep or Dodge serviced. They always let us know if they see anything that could possibly be a problem later on that we don???t know about. We won???t take are autos any where else. Mackenzie always has a smile and greets us when we come in.
Love Ram 3500s
by CrowFab from Albuquerque
December 4, 2018
I've owned RAM trucks most of my life and would not drive anything else. They pull the loads I need and ride smooth and comfortable.
Service was completed in a timely manner. Minimal wait and a nice place to sit and wait. Will keep my service needs at this location.
Best Truck made
by TRAMhoman from Arizona
January 12, 2019
I purchased new a 2016 Ram 2500 with the appearance package in the Laramie trim. I bought at 4th of July when there was a total of 15k rebates. I paid 57k for a 72k list vehicle. It is equipped with the legendary Cummins motor
This truck is like driving your couch down the road. I have not even come close to really taxing it’s capabilities. I have only towed up to approximately 15k with a 32ft V nose. I made a trip from WA-AZ-WA it pulled like a dream. I won’t say it did not notice the trailer but the only difference I noted was just an increase boost pressure while towing. I did average 15mpg and this truck is stock. No loss in performance and while towing holding 75 up the grades was no issue. Also I can not even begin to explain how amazing the exhaust brake performed. I don’t think I even used my brakes on down grades except for when other vehicles cut in front of me. There is no better truck made in my opinion. To be fair I was bitten twice by Ford on the 6.0 and then on the 6.4. I was not about to be a guini pig again on the 6.7. I will say this truck is better in every way than the previous trucks
Service Department is fast about getting you in and giving estimates on how long your car can be done. Really enjoyed that it does not take to long
Great Truck. Drove the others
by Two84 from Medina, OH
December 26, 2018
Second version ive had of this generation ram. Went back after driving the others. The ride and comfort of this truck cant be beat. Had no mechanical issues so far, have a good feeling I wont be let down.
Great buying experience with Troncalli and Chris Klass
by Jeep buyer from DealerRater.com
November 30, 2018
I had a fantastic buying experience with Troncalli. Working with Chris was a pleasure. He has very good product knowledge and helped us make decisions along the way. I would absolutely choose Troncalli first when looking for another vehicle.
Comfort and ruggedness in the same package
by Jumpguy from Ocala, FL
January 7, 2019
The truck is comfortable to ride in and fun to drive. The interior is well thought out. The body style is pleasing to the eye IMO. Wish RAM had offered the quad cab with the longer bed in 2017, they do now.
So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!
Great summer vehicle
by IReview from Chicago,IL
January 8, 2019
This is the first truck i have ever owned and it is a great all around truck. It is very reliable and has never left me stranded. although it is not a 4x4 the towing is still excellent. Ram did a great job with this one.
They meet and surpassed all expectations. I would highly recommend this group of guys, Aaron and Chris, to any one in search of a vehicle.
by moparguy from Kannapolis
January 7, 2019
I had a limited edition Ran Rebel (457 of 500). Best truck I've ever had. Awesome looks and HEMI powered. It had an air ride adjustable suspension which my wife loved because it made it easier for her to enter/exit.
Awesome experience with Hayes Chrysler in Lawrenceville
by teal, elizabeth from DealerRater.com
November 24, 2018
Both the sales man (Paul Sangeudolce) and the finance person (Magdalena Babiarz) were very tentative & helped our mother who is 74 years old get herself a new car. They both spend time with her and explained everything instead of just getting her to buy a car then get her out the door. I would recommend this dealership to everyone!
Very Reliable/Stylish/Great Price
by Bsmith.razor from Aiken, SC
December 20, 2018
Very powerful and reliable truck, lots of leg room, hidden deep storage under back seats, love the versatility of the big console in middle folding up for extra seating. Appreciate tire pressure monitor in winter. Good has mileage for a Big truck.
Paul S. did an amazing job helping get the car I wanted. He made it easy and simple. I really cannot put it into words. Magdalena and Ernest were an also huge help in the process. I cannot thank you guys enough!
Loved it until major issue
by Horseowner from Spokane, wa
January 6, 2019
Absolutely loved my truck. It was the best vehicle I had ever owned. Most reliable!!! I had 150k miles on it and never needed any repairs (brakes, tires, battery etc were done as regularly required) but the cam shaft went suddenly and mechanic actually recommended a whole new motor.
After a week of searching, I met an honest and no haggle sales staff at Hayes in my salesman Paul Sanguedolce and Finance manager Magdalena Babiarz. From first contact via internet through the finalizing of the paperwork i never felt pressured or uneasy. the atmosphere was laid back and friendly. The dearlership staff is friendly and facilities are clean. I searched for a week after totaling my 2017 Ram 1500. I searched high and low and this was a great decision. Thank Paul, Mag and Hayes staff. Well done! Joe P.
2017 Ram Powerwagon w/ Ram Box
by Evaldes04 from Miramar, FL
January 4, 2019
This truck is amazing, drives very well, handles great for a big truck, and has all the little features i care for. ONLY reason my overall is not 5 stars is because it is a gas guzzler. Driving extremely slow is the only way i could average over 12mpg. Besides that, i love this truck, and i have purchased the Mopar Lifetime Care since i plan on keeping it a LONG time.
This is an easy review to give to a team whom is committed!
by Danon Henton from DealerRater.com
November 9, 2018
Good Morning Mr. Hayes, I brought my 2015 Dodge Challenger in 4 major 60,000 mile service a 8000 miles early and some electrical diagnostics To be performed On August 28th. I gave them the time and I did not complain I did not ask for a loaner....I just want to say that Hayes Chrysler service department techs did a fantastic job with all preventative maintenance services and the initial complaints that I came in for for the electrical issues. They have fantastic technicians the are worth the money To spend if you want a great job done! My service advisor Smitty was absolutely fabulous he is a 21 year plus certified Chrysler adviser he knows his stuff his communication is outstanding.
Best truck for the money
by AndyB from Katy
January 6, 2019
This truck checked every box I had while vehicle shopping, under $30K, under 30K miles, and a V8. Plenty of leg room in the cab for every passenger, 8 cup holders in the cab. Rear seats flip up for extra storage and it came with 2 built in drink coolers with removable liners. The only thing this lonestar edition didnt come with was leather seats.
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