Staff was friendly & knowledgeable. Only downside was having to wait for long periods of time for no reason. We were replacing our recently totaled 2016 Highlander with a 2017. Numbers were discussed and agreed on the day prior so that the next day would be hassle free and quick. Unfortunately, do to waiting for so long we were there for 3.5hrs.
Mitch was very helpful and provided all information I requested. In my opinion he went beyond expectations since I had not bought a new car in over 13 years. In addition he was very patient and paid attention to all my questions.
If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
NICK was my salesman. I would recommend him all the time. Work with me taking the time to explain everything also going over all the tricks and new stuff the vehicle is capable of doing with it being a new 19 tundra.
I’ve been a customer of Robert Clay for years, and have purchased several vehicles from him including the 1500 Silverado I leased yesterday. He is very professional and down to earth, he will work with any budget or any number you give him. I can’t express how much I respect him, thank you for everything Rob!!!!
Talked about it for months, researched and then went on Life Mart. John contacted me shortly thereafter, of course I didn't answer right away but he kept trying and said they had what I wanted and would I like to stop in and see it. He was great, not pushy but informative and really worked with my budget and trade in.
Mark was so helpful in finding me the Compass Sport I wanted. He always kept me updated on the progress and made the process go very smoothly. I would recommend both Mark ans South Hills Chrysler to all my friends.
Mark Edwards went out of his way to help us get a good deal! Since we weren???t sure what we wanted, Mark was patient and knowledgeable in helping us look at what options would be best for us! We didn???t purchase the first trip in, but Mark kept in contact with us, as promised, and a few days later, we Purchased our Grand Cherokee. Joey, in finance, and Mark, salesman, made the deal work. We couldn???t be more pleased. They were honest and up front about our choices right from the beginning.
When you like the meal at a restaurant you'd go back, when you like a movie you'd watch it again. When you like the experience of,..say, buying a car at a dealer, you'd return. I would go back to Cochran Subaru-Butler and Associate Brandon Fehl. Brandon has earned my trust,something I don't extend easily, especially when making the decision on a car. Brandon was recommended by a friend and I heartily pass that recommendation on. Brandon knew what I wanted and the price range and it fit to a tee. ....And like I said, I would go back there again.
Had a great experience purchasing our last new car! They make things happen! Ray is the best and he has the great staff to back him up! Special shout out to Nico who worked hard to meet all our needs! Want a deal visit Reale!
I saw a truck online. I called and set an appointment, and met with RJ. We drove the truck and sat down to discuss payment and price. He was not only able to meet my payment, he was able to obtain the financing through a real lender! Awesome job and a great buying experience! Thank you to RJ and his team!
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