Had a great experience purchasing our last new car! They make things happen! Ray is the best and he has the great staff to back him up! Special shout out to Nico who worked hard to meet all our needs! Want a deal visit Reale!
I saw a truck online. I called and set an appointment, and met with RJ. We drove the truck and sat down to discuss payment and price. He was not only able to meet my payment, he was able to obtain the financing through a real lender! Awesome job and a great buying experience! Thank you to RJ and his team!
After frustrating experience at another dealership, I decided to give these guys a try. Had my vehicle fixed and working properly in 24 hours. Awesome staff and I will be back for service and purchase my next vehicle from them!!!
I'd have liked nothing more to gIve a 5 out of 5 but there were a couple nuances that were a bit off putting. Like any dealership, the end goal is to get you in the car you want. To be honest, the way they work was pretty streamlined to accomplish that.
When it came time for financing, they gave me a much better rate than I'd asked for, and matched trade in offer of another dealer, top marks for that.
Only real thing that bugged me was the gentleman I dealt with was a bit fast paced for me. Not aggressive at all, but liked to move on through topics. Overall though he was a good salesperson, who even called me about an item I left in my trade in. That might not be that impressive, but that's some fine customer service in my opinion.
I liked working with Nisha, not pushy, very nice, knowledgeable, and helpful. Only issue I really had (I don’t fault mishaps for) was the attention to detail that was given to detailing the car. Heavy dust and grim in easy to see places and crumbs/cereal under the seats. I will have to take it for detailing. Also the car needed new wiperblades right away as they where split.
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
When you like the meal at a restaurant you'd go back, when you like a movie you'd watch it again. When you like the experience of,..say, buying a car at a dealer, you'd return. I would go back to Cochran Subaru-Butler and Associate Brandon Fehl. Brandon has earned my trust,something I don't extend easily, especially when making the decision on a car. Brandon was recommended by a friend and I heartily pass that recommendation on. Brandon knew what I wanted and the price range and it fit to a tee. ....And like I said, I would go back there again.
The dealership was very responsive in reaching out to me about a used car I had inquired about. They set up a time to come see the vehicle the next day and were very flexible in seeing me close to closing time. Overall the dealership was ok, but the used car building definitely was not as nice as the Buick GMC dealership building. Overall they were quick with responses and although I didn't buy a car through them, they assisted me well in all my questions.
Michael Adam's was a great salesperson. He was very knowledgeable about the car and explained how everything worked. Michael was a very friendly person. We got along very well. I would definitely go back to him again.
If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
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