Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the dealership thriving to path of excellent customer service. Thank you Stive for amazing customer service. This dealership will be always #1 choise for us now and in future.
It is third time my family returning to this dealership to buy a car . I feel like I’m coming home ! Everybody is smiling greetings you , everybody is helpful and high professional. Start from service department-David, front desk all girls very polite and Thelpful yet beautiful, and the most important - financial department-Jeff!!! He will do a miracle for you!!! Never was so pleasant to buy a fancy car !!! Thank you . TT
Great Service. I had a couple of pleasant experiences inquiring about a used DB9 and a Vanquish. All personnel I had contact with were professional and cordial.
Too bad I did not find the right car with them. I will definitely try again in the future.
I recently purchased a used Aston Martin from O'gara, Beverly Hills. The gentleman I dealt with, Terence, was very pleasant to deal with, knowledgeable about the car and diligent about getting answers to my questions. The only thing I regret about the experience is going down there to look at the car before closing the deal. Terence offered to ship the car for me (I was several hours away) and to save me the hassle of having to come in. I should have taken him up on it, but I didn't want to buy without having physically put my hands on the car. Needless to say, when I arrived at the dealership and saw the car, I liked it even more than I did when viewing it online, and we wrapped up the deal straight away. The finance/desk manager (her name presently escapes me) was (as would be expected) also very pleasant and professional. All in all, an entirely pleasant experience. I looked at several other vehicles they had at the dealership (mainly for laughs; I had my mind made up on the Vantage already), and their selection was superb. I highly recommend O'Gara Beverly Hills.
Shopping for a Certified Pre-Owned GT Coupe I came in contact with almost all the dealers in California during the process. Beverly Hills Bentley was wonderful to work with and was much quicker to respond than any of the others. They wanted my business. I made contact initially with someone over the phone who then provided me all the information I needed. I asked a ton of questions and she answered all of them. She found a car that met my needs in their inventory. FYI, this dealership has more cars than any of the other dealers. I came in, loved the car and was driving home an hour later. Their finance department was great and shopped hard to find me the best rate. I was pleasantly surprised at the price we worked out for the car, they gave me a great deal. The entire experience was excellent. They sell a lot of Bentleys here and its no surprise, very easy to work with and very professional. I'll be back for sure
a reminder, when you tell me that it will not take but another 25 minutes for an update, that is fine, but when you come back to me 2-3 times, that is not fine, that should have been on another service day.
Even though I live on the west side of LA county and have the choice to utilize a local service provider, I travel to Pasadena for service because of the excellent service provided by Rusnak of Pasadena.
I brought my 458 Italia into the showroom to be serviced last month. Bill provided me excellent service and my car was returned to be in beautiful condition. Very happy with the new location in Van Nuys and the team over at Ferrari Los Angeles. Looking forward to having my car serviced here again. Cheers!
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me something, asked which model I was interested in and then asked me if I'd ever driven one. I replied I hadn't so instead of launching into a sales pitch, he offered me a test drive so I could be sure I even liked the car before we started talking about buying or leasing and pricing. Was very impressed with how I was treated and how easy it was to shop at Silver Star!
I can't speak highly enough about this establishment. Chris and Tyler were especially courteous and made our buying experience the best we've ever had from a car dealership. In case you're thinking, "Duh, when you buy something that expensive, they have to kiss your @$$," we bought a used Jeep for less than 30K. They're just good people, regardless of who you are or what you're buying.
If you are looking for a new Lexus and looking for the lowest price possible don't bother looking anywhere else. Go straight to Longo Lexus and look for George Kantanto! George is very personal and treats his customers like family. I bought an IS300 from him 2 weeks ago. I was so happy with George, two weeks later I bought another Lexus from him. This time an RX350 for the wife. Trust me, I did all the research, contacted a ton of Lexus dealers, nobody can beat George! You won't be disappointed.
I have purchased twp cars from Longo Lexus and decided to trade one in for a newer version. The team at Longo is so informative and helpful! They answered all my questions in great detail and even answered the questions I didn't know to ask. They made the process very easy for me with minimal stress. They really work witj you to get the best offer/detail possible and make sure all your wishes are met. I highly recommend Longo Lexus for anyone looking to buy or trade your car. The inventory is huge and the service is excellent!
The service at Longo Lexus was excellent! All three gentlemen, Francis, Hieu, and as well as Derek. Originally came in for service with Francis and Hieu called me to come in to see if getting a new car would be better than my current. My answer was yes!
Really had a good experience with my salesperson. Polite, efficient, not too pushy, and respectful of what my needs were. Dramatically different than other places I’ve gone around LA; in a good way.
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