The last time I bought a car, I felt hustled. The last time my wife bought a car, we both felt hustled. This is the first time buying a car, that we both felt happy. Franco was helpful, attentive and thoughtful - he followed up during the purchase but wasn't over the top. It's our first Subaru, and we are impressed with the car quality, as well as the dealership (so far). I'm happy to recommend Franco, Subaru, and Clay Subaru.
Inquired about my used Tacoma online and was contacted promptly the next morning by Brittany in Internet Sales. I was working so a family member took the drive down from NH for me and was met by my sales rep Tony at the door. Tony was extremely helpful and knowledgeable even though the truck was a trade in for them. I would recommend asking for him if you're interested in a car at this dealership. Finance department was fine, they pushed for me to let them run my credit even though I had already secured financing. Just doing their job, but they were unable to get me a lower rate and added another hard inquiry to my report. All in all I would highly recommend this dealership as my experience was great.
The buying experience for my new 2019 Jetta was everything I expected with zero hassles. The salesperson Jens Albrecht listened to my needs and answered all requirements - I recommend this dealer without hesitation.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My sales person Tina Suxo was so nice and helpful she showed me a few cars but i really wanted a truck and she and her crew got me into a very nice an clean chevy pick up .. i recomend this place highly .. thank you Tina so much
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Today, my wife and I picked up our new car at Planet. This is our fifth Subaru and our third Forester, plus we have only ever had one car at a time. Over the years, I had done business with another area dealership, but was urged by Carolyn N. (a couple of years ago) to give you guys a try.
I am very happy that I tried you guys. From Klaire in sales to Dave in finance, every person we encountered was great. You guys are truly unique and I look forward to working with you guys over the years. Thank you.
…. Oh yes - and the Subaru is pretty fab also ;)
I have never bought a new car in the US but have been well aware of the challenges and mythology surrounding said endeavor — all of which were quickly confirmed the instant I was pushed through the front doors of two Subaru dealerships - So a couple of weeks ago we broke free from the gravitational pull of the “Atlantic nebula”, took a wide birth around and away from the blackhole better known as the “Quirk-effect” and plotted a course to Planet Subaru.
Planet Subaru - It is obvious to us that you value both your employees and customers. Everyone we met in the sales Debt, Dave in finance, the service desk and the customers by the coffee machine … where all simply smiling - chatty and relaxed, and from our perspective that is all that was required.
Dale - Beth and I are so pleased with having met and worked Derek and Milo - intelligent, funny, patient, knowledgable and a great sense of asking the right question and the right time ……… and that was just Milo ! Both Derek and Milo are indeed assets to your company.
My only complaint is the ridiculous long services intervals as 6000 miles is way too long to wait to drive up to Planet and absorb some more of your positive and relaxed energy. I will be up sooner than my scheduled service decrees - no doubt !
I am not sure what you raison d’être is but … “bloody well done" and keep at it !
Kindest regards and heartfelt thanks.
Lawrence, Beth and “Aretha Franklin" ( ….. Beth’s new Subaru)
My lease will run out in a few months and saw that prices were quite good at this dealership. Dealt by email only. Very helpful and advised to wait as I would indebted on the lease if I broke it. Very honest and helpful in my opinion.
I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru:
I have had a number of positive interactions with Andy over the last couple years and every time I come into the undealership he greets me by name and with a warm smile. He is such a pleasure to interact with and one of the many reasons I continue to service my vehicle at Planet. I have never met a more genuine team of service professionals in my life and Andy is a shining example of this. This morning’s visit to Planet was another example of Andy welcoming me to Planet regardless of whether he will be coordinating my vehicle’s service for the day. I really appreciate that and feel so valued for my business with Planet. He is a true gentleman!
Allie welcomed me into the undealership this morning for my scheduled 60,000 mile service. She was, as she always is, very welcoming and friendly. I always feel like I am leaving my car in very capable hands. Allie takes the time to clearly explain the details of the service and makes sure I am fully aware of every important detail. Later this morning she contacted me to advise that my driver’s side front tire should be replaced due to a puncture on the sidewall that I was unaware of. She suggested that an alignment be completed as well with the replacement of the tire and also provided a clear service recommendation for fuel injection service. I was so impressed by how knowledgeable Allie was and how accommodating she was with the use of the Passport loaner vehicle.
Since purchasing our 2015 Subaru Outback, I have been a fan of Planet Subaru. From Sales to Service, my wife and I have been treated like a valued part of the Planet Subaru family. It is because of the unprecedented level of service from people like Andy and Allie, that we will continue to service our vehicle at Planet and plan to purchase many more Planet Subaru vehicles in the future.
Best car buying experience I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500. Other dealerships simply would have abandoned the sale or passed the $3500 on to the customer, but Planet ate the difference. Very impressed with their integrity and customer service focus.
While I didn't buy a car from them (I live in PA, 365 miles away) I found their website extremely informative. I am researching Subarus and the amount of information Plant Subaru provides on its site is absolutely amazing. I learned a great deal that helped me decide which model I wanted (Forester). I wish I lived closer - I'd buy from them in a heartbeat! Based on their website alone I give them 5 stars! I can't imagine how good the actual visit must be.
Wow...it was such a treat working with Lauri Blaauboer. Her product knowledge is exceptional and her people skills are first rate. Actually, I can say the same thing about Scott Forrester in the business office as well. He was professional, yet friendly, patient and thorough. Bob Choate handled our trade-in and, not surprisingly, he was very fair and helped make the Outback more affordable for me and my wife.
Over the years I have referred many family members as well as a neighbor to Planet - all of whom have purchased a car from your "un-dealership". Rest assured I not only will continue to send customers your way whenever the opportunity arises but I will do so with great confidence knowing they will be treated fairly, honestly and with respect.
Keep up the great work.
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
Thank you to the Service Department at Village Subaru! The battery in my 2010 Outback started to fail. I called Village Subaru and asked if they could verify what the problem was. I dropped it off, and they replaced the battery for me that afternoon. They went above & beyond for me. I highly recommend the Service Department. Way to go, Service people!
This is my 2nd review of the Village Subaru Service department. These guys are still doing a great job. I had them put on new tires the other day and was told by the service tech that they usually do an alignment when they put on new tires. I also was concerned that the brakes may be waring down. I told them that I was more concerned about the brakes, but if I need the alignment its ok to do both.
I left and came back a half hour later and they were ready. Expecting the worst I looked at the bill. $88? I said I must be dreaming somebody pinch me. I said with a smile looks like the alignment and the brakes were ok? I was ready for a puzzled look and a, "whoops we forgot to check". But; without even taking a breath, he said nope the brakes are fine, you probably have another 10k on them and the tires were worn perfectly even no need for an alignment. I got up off the floor and said "you guys are amazing, I cant brag enough about you ".
To top it off I always get a call for the service mgr (its recorded, but we can cut em some slack on that, after all who else even cares?), and am reminded that my satisfaction is important to them,and to call if there are any questions.
Keep up the good work guys, there are some service places you can trust. Correction there is a service place you can trust.
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
Excellent buying experience, relaxed no high pressure sales
by CMW from DealerRater.com
December 4, 2018
Buying our new 2019 Forester at Patrick Subaru was Excellent, it was a comfortable relaxed atmosphere.Our salesman Nate Goodro was great to work with very knowledgeable and no high pressure sales. Made sure we were happy with our purchase.At delivery thoroughly explained all the features of the vehicle and answered any questions. Prep. of the vehicle was also done very well. Great buying experience.
Purchased New Forester. Purchased first forester here 2003, Impreza 2012. Always courteous and went beyond expectations, from Cooperstein in sales and Paul in service in 2003 to Yvonne in service and Kim and Scott in sales in 2018.
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