This review has been a long time coming. I have bought 3 vehicles from Steve he has always been a great person to work with and has made the vehicle purchase a relaxed with no pressure purchase. My first vehicle was a nice truck and my credit wasn't the greatest. I kept it for a year and again traded it in for something more to fit my wants. I held on to this vehicle as well and made sure to make the payment on time as laid out by the financing Steve found for me. Less than 2 years later I just bought a dream truck from Steve and am still in aaaw of this purchase. I was sure to make my payments on all my previous purchases and have ended up with A1 credit scoring . I did many other things to help my credit but I feel it is also due to my purchases with Steve, I went from a 2006 Titan to a 2007 Silverado and am now in a 2015 Silverado loaded with every option. This truck is the nicest vehicle I have ever owned and I get compliments daily on it. I will tell anyone you are buying a used vehicle so don't complain if you find issues and needed repairs. I feel Steve and the crew try their best to get quality vehicles on their lot and strive to be a great place to purchase cars. I will say the newer they are the less issues you will find so be real. I thank you Steve for being there to help me grow in vehicles your patience and desire to be a service is great. What I love the most is the no pressure attitude , to anyone looking for a place to get a used car I highly recommend Steve. Just afterward don't get on here and complain on this and that problem, you are buying used be real. I by the warranty and if your vehicle qualify's I advise to do so as well. You get em with new cars so why not used ? I sum this up with thank you Steve and I will one day hope to bring my son for his first car to you.
by MtnPerson from Colorado
December 23, 2018
This is a super comfortable car. The driver’s seat adjusts every which way so you can be comfy. Plenty of leg room in the front and rear. Lots of cup holders too!
We???ve bought 3 cars from Doug Justus and have been quite happy with them. We really like that the salesmen don???t pressure and are willing to let us test drive as many cars as needed.
Nice solid car
by Pamela from St.Paul, Mn
January 13, 2019
It is a good car for shorter people who load things like kayaks on top of their cars.
It is also a very solid comfortable sporty little wagon. It could have a little more storage/stuff space by the driver but otherwise it has plenty of cabin space and roomy back seat.
I feel safe in it on winter roads. It has a noticable shift when accelerating but is fairly quick for a 4cyl.
Mike was extremely helpful and friendly. Best used car buying experience I have ever had. No pressure salesman and everyone was nice and helpful. They finance through TVA which has the best rates going right now. Highly recommended!
I love this car
by Judi5 from Newton, MA
December 21, 2018
My Outback is sturdy, dependable, comfortable and, as far as I'm concerned, really cool. It handles really well in the snow and is rugged enough so I feel comfortable driving just about anywhere, yet luxurious enough to enjoy long distance trips at the wheel. It is also very highly rated for safety, which makes me feel more comfortable driving my family around.
Professional and honest staff!!! They have really nice inventory
Love this car!
by Pam from Georgetown MA
January 26, 2019
I bought this car because I was looking for a 4wd that could tow at least 3000 lbs if needed. I’ve owned this car for approx three years and I use it to drive to work and up to visit my friends in Maine. It is extremely reliable with loads of interior room for all transport needs. I highly recommend this auto.
Dealer was very professional and polite. Their inventory is impressive. We bought our Subaru there and very happy with it. Thank you Skyline!!
I love my Pearl.
by Laura from Tampa
January 26, 2019
I drove my Pearl across the country from California to Tampa Florida, with no issues! Dependable/reliable and durable. Pearl was love at first site and thanks to the folks at Capitol Subaru, California I was able to finance my Subaru, with not stellar credit they helped. Now my car is fully paid for and I love my Outback. I got my son to buy his own 2016 Subaru!
Everyone was very friendly and informative. There was absolutely No pressure! It was an overall great experience! I would highly suggest going there. I doubt I will ever go anywhere else.
I Love my Dreamy Green Subaru!
by AgentK from Montague, MA
January 19, 2019
I've been a fan of Subarus for years and this model is the best I've had. I like how the large navigation screen, which I found annoying and not very practical in earlier models, was eliminated and replaced with a smaller screen that displays radio stations. And, this model has a digital clock that isn't in military time--such a relief! Overall, a few nice changes from years past. A beautiful color in pearly green too!
Love Vroom! Found an awesome car at a great price. Delivered right to my house! Will definitely buy from here the best time I need a car!!
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
Got exactly what I wanted for a fair price. I drove from Kingsport TN to the dealership and it was well worth the drive for the perfect truck for my family. Absolutely love my truck thanks for everything.
by TomD from Boston
December 30, 2018
Owned 3 outbacks. ‘99 was terrible with many problems. ‘05 XT was great for 10 years then many problems started that normally doesn’t occur.
‘12 runs well so far. Ride comfort worse of three. Good city car but rides stiffly & noisy on highway. Good family car for snowbelt. Great fuel economy. Extended warranty issues on transmission ☹️. Given past history will get rid of by year 10. No more Subaru in the future for me as there are better AWD options now for same price range .
Immediate email response from Internet sales rep., Seth Hart, to my initial query. Next day follow-up phone call to sales rep., Red Jones, to confirm the exact Subaru was in stock at the price advertised. A few hours later, drove from out-of-state and finalized a hassle free purchase! Red Jones was very professional and informative from the first phone call to my driving off the lot. Jennifer in finance was extremely knowledgable and efficient. The Subaru was new and clean and I drove off with the car a couple of hours later. Enjoyed the friendliness of all the employees at Grayson Subaru!!! Thanks for a wonderful buying experience!
Very nice car to drive.
by SamSheBut from Green Valley, AZ.
December 9, 2018
Car meets all our needs. Very good gas mileage. Very roomy in front and back seats. The area behind the back seat has plenty of room when we go grocery shopping.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
My fourth Subaru
by Jillo from Corry, PA
January 27, 2019
It met all my expectations! I absolutely love it! The ride is so comfortable for the driver and riders. The heated seats are perfect for this weather. I have nothing negative to say. I just wish I could have purchased a new one!
Roger Williams , an Jesse help me get the suv I wonted at the price I needed , thanks guys for all your hard work
by Karen Singleton from Lancaster, PA
January 20, 2019
I thought this vehicle was a great car for the value. It drives well, and has great "get up and go." It's a great family vehicle, and has plenty of cargo space for all of the gear hauling you do as a parent or active person!
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
best car iv'e owned in years
by Td the car nut from New Port Richey Florida
January 25, 2019
This Vehicle has done everything iv'e asked of it and has never let me down.To me the styling is excellant and interior is greatAll the conveinaces this Veh. has far exceeds my wants and needs
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Reliable and practical mountain vehicle
by subarusnowboarder from Denver, CO
December 18, 2018
While it's not the most eye-catching or fun car on the road, it certainly is very practical and a great bang for the buck. Great in the snow, good on gas and very roomy inside.
Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
by Kellyw from Nicholasville, KY
January 29, 2019
Comfortable ride,love the adjustable seat that fits me perfectly. Very quiet. Every amenity you could possibly need. Safety features sold me on this vehicle. Sound system is great.
Harper made buying a car fun instead of the stressful experiences I have had in the past. They never made me feel pressured and let me come in anytime for a quick test drive without taking an hour of my time to sell me on whatever vehicle I wanted to test drive that day during my short lunch break. I would recommend Harper to anyone looking to buy a car!
Great car for commuting and heading for adventure
by Marty from Seattle, WA
January 3, 2019
This is my adventure car. It is great in the rain and snow and for heading to the mountain trails. The ground clearance is great for the rough mountain roads. Love it.
Have been a customer for years. They are better with helping you get what you need or want then most places I've been. My parents just got helped into a vehicle. Brandon and Austin thanks for the good work.
All around competent performer
by OldDog from Salem,MA
January 22, 2019
Decent value for the money. Superb AWD. Good quality materials used in interior. Mileage in the 6cyl is so-so. But better performance makes it worth it. Quality issues with the high end head units, and a recall for gas gauge being off by 1/8th tank.
Best car buying experience I ever had !!! Nice people, really down to earth. Very nice dealership.
Nice vehicle, we like it.
by Russell from Lexington, KY
December 19, 2018
Our 2017 Subaru Outback limited 2.5 has been a very practical and reliable vehicle for us. Extremely safe with eyesight safety suite. However, the interior needs to be a bit more luxurious. The engine, road and wind noise were basically unacceptable. I remedied that by extensive soundproofing on teh doors, floor and cargo area.
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