Easy process, friendly, no hard sales pitch.
November 6, 2018
We stopped into Cain Toyota with the intent of just checking out the sales on 2017 RAV4 models, as a replacement for my husband's older (second car) 2001 Lincoln LS. It (like he) was starting to show it's age (and he, like I, keep 'em until they die -- and at our age it's a toss up as to what would expire first, the husband or the Lincoln). I should note I had no interest in having (or driving) an SUV for myself; I like my Camry (it's rightsized for me). The Sales Manager greeted us within in a minute or two of entering the Showroom, and shortly thereafter introduced us to one of the Salesman, Sam Warther. Sam proved to be very personable, and more importantly knowledgeable and informative, and made us feel at ease throughout the typical back and forth exploratory discussions. My husband liked Sam right away because they both need and wear hearing aids (and apparently could read each others lips to at least catch the gist of the ensuing conversations). Subsequently the husband decided that if he were to secure an SUV (his preference) the RAV4 was a little smaller than he'd like to have for our annual winter snowbird migrations to Florida. So we test drove a Highlander Limited, which the husband liked quite well (said after being revived with smelling salts from the sticker shock - which really wasn't out of hand considering all the creature comforts that it offered). Earlier on in our conversations with Sam I had noticed had a sharp looking silver Avalon with cream color interior sitting in the Showroom (you know how is with eye-catching 'bling' and all). Long story short, my husband ends up buying the Avalon, and I got to keep my Camry too (no trade in). Haven't quite decided whether Sam's that good a Salesman, or after 53 years of marriage my husband still loves me that much. On the whole, a most enjoyable experience. I note the Service Department has been great to work with as well. No work/maintenance offered or performed that wasn't needed.