My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!
Simply everything!! The staff is very friendly, everyone was polite, kept us informed of what was happening. Working with William Gable and his patience with us, and not getting frustrated and kicking us out the door as most car salesman do, I will never go to another dealership!! The head honcho who crunches the numbers Suhail and his associate Scott, who collectively all 3 of them worked over 10 hours to get my family and I into a vehicle..I've told my friends and family about all they did for us, and hopefully will bring them some new customers!!
Even the establishment and bathrooms are the cleanest of any place I've been to!!
After searching for a car for months with one horrible experience after another, I finally found a great car at Koons Annapolis. The sales experience was great, Vicky was pleasant, helpful, and when there was a minor issue after the sale, she went out of her way to see that it was taken care of. I had a poor experience several years ago with Koons Annapolis, but this buying experience more than made up for that. Very glad to have worked with Koons, and recommend them for sales and service.
Quality of repair can't be determined since little time has elapsed since repair was done. However, past experience with Toy K. has been excellent so I assume such will continue.......(Donut was good too).
Worked with Herman to buy a used SUV. He was very laid-back and easy to work with (especially for someone with so much experience in car sales). Felt satisfied with the price I payed for an older-model SUV and was more surprised that a 30-day/1000-mile full service warrantee was included for no charge by the dealership. More dealers should offer things like that standard, especially on older used vehicles for sale.
Sara and the team at Koons Easton were stupendous, and provided more than exceptional service in all aspects throughout the process of purchasing my new Toyota Tacoma!! I couldn't be happier!!! Thank You Koons Easton!!!!
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
Tyler was friendly and informative, a pleasure to deal with. The service, itself, was fast, thorough, and very, very satisfying. We've dealt with many OTHER Toyota dealerships in the past. This one's THE BEST we've ever experienced at customer service. This is why, in great part, we'll assuredly buy our NEXT car from THIS dealership, and then, of course, get it serviced there, as well.
Went in just looking and were offered a deal we couldn’t refuse. Joe was very personable and treated us like people rather than a quota filler.
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