My wife and I recently worked with BB on buying a used car. The process was great and BB was awesome. Everyone we worked with was helpful and friendly, especially BB. We would highly recommend this dealership to any of our friends.
Awesome people, awesome service. They found exactly what we were looking for at a price we could afford. We have bought our past 2 vehicles here also. Daughters also purchased vehicles here. We bought a 2014 Chevy Equinox. Love it!!! Luke was our salesman and he was so helpful in the whole process. We were totally satisfied!!!! Thank you Luke! Thank you Russ!
Overall very good experience at the Bernardi Framingham service station. Timely shuttle service for drop off and pick up and job well done for servicing my 2002 Toyota Camry which was purchased from here and serviced since then at this place.
Yesterday, November 27th, I had a good experience but in the past for service I had a bad one . It was lunch time and I took the shuttle to a restaurant next to the dealership, while I was waiting to finish the service. I finished my lunch; the restaurant closed; I called so many times the shuttle to pick me up and that shuttle never showed up. It was cold and I had to call Uber. It was a really bad experience that I don???t want anyone to go through it. I never will ask for a ride, I prefer to take Uber. Very bad!!!
I always ask for Rose (at Bernardi Toyota) in thenservice dept. I trust her to give provide advice about what my car needs and when it needs it. I never feel like I???ve been sold something I didn???t need. . And today, when I had a problem with a tire and my battery and needed to get on the road within a few hours, she managed the whole appointment from beginning to end and and I was on the road faster than I thought would be possible. Rose is terrific! She???s easy to work with, has a great demeanor for customer service, and is a great ambassador for Bernardi Toyota. She???s my go-to person.
We found Selyna Anza, our agent, to be efficient, polite, and knowledgeable about the vehicle we purchased. Her professionalism was refreshing and appreciated. We were very pleased with our experience.
Vivian is an extremely professional customer service rep. She answered all my questions, explained procedures clearly, & even showed me the tire treads to help me make the decision to get two new tires. she???s a top notch employee.
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Acton Toyota stands out as easily the most pleasant car buying experience my wife and I have had. Steve Kiviat was extremely pleasant to work with, answered all of our questions about the car, and was completely transparent throughout the entire experience. He was recommended to us, and he did not disappoint. I will definitely recommend Acton Toyota and Steve to any friends or family interested in a buying or leasing a Toyota.
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