Working with jeff Williams has been GREAT. He has been so helpful and on top of things with our new van even long after the purchase was finalized. I really appreciate everything the dealership has done for us
I'm 10 minutes from the M'boro dealership. After 3 terrible experiences with that service dept, I decided to try the Cool Springs location. OMG! It was very busy that morning, but my rep was professional, listened to my expectations, and delivered! They have a customer for life now. He even checked to ensure my expectations were met. I will drive the distance for great customer service.
I've never had a car buying experience as quick, easy, and efficient as my recent purchase experience with Toyota of Cool Springs. From sales to finance, Alan Richardson (Superman) to Ken James, I appreciated their honesty and respect for my time.
Truly exceptional experience. I have purchased many new cars in my lifetime and this was by far the best and easiest transaction ever. I drove two hours from my home to complete the purchase. Thanks to Jason for working with me and finding exactly what I wanted. Saved several thousand dollars too!! I highly recommend this dealership.
My service specialist, my salesman. Patrick Howard is wonderful, I first went to him and then shopped around. He salesmanship and personality made me come back to him and if I buy another Toyota it will be thru Patrick. Love my service person Lino, amazing and I will only go to him, he is the best
Serviced my Prius and corrected by under inflated tires. facilities were clean and comfortable. while I waited they made sure I was comfortable. They kept me posted on the progress which made the time go by quicker.
Drove four hours to reach this dealership which was out of state for us. Pricing of the vehicle and trade in allowance very fair, worth the drive. Salesperson and sales managers very polite and accommodating with very easy buying process. Our only complaint is the not so optimal communication between the sales team, finance team and repair shop. All was well in the end but it could have been a perfect transaction, rather than a lot of back and forth. Overall, we would shop there again but beware of potential miscommunications between their staff.
Scheduled an appoint a few days prior and when I arrived the service team was ready and promptly started the process. Micheal Popp, was the service writer and took care of everything. Michael, informed me a few other issues needing to be addressed and advised as to cost and urgency. I had a few questions after the service was completed and Michael, listened and quickly resolved my questions, including several follow-up phones calls to make sure everything was satisfactory. I will request Michael to be my service adviser on future visits
Service department was very professional in meeting my service needs. I was greeted upon arrival and my vehicle was taken back 15 minutes earlier than my scheduled appointment. My service advisor Logan was exceptional in explaining my service details and taking time to answer my questions. I'll definitely return for future services. Good job!
In the early stages of car shopping for a family-friendly SUV, we stopped by City Auto in Murfreesboro, TN while out there running errands. We were not there anticipating to purchase a vehicle that day. However, things changed.
Steven Ray, the salesman, was the first to greet us. He was not pushy, annoying, or anything like your stereotypical salesman would be in your head. He asked questions and let us talk more than he talked. He was very personable and made our experience outstanding. He provided a thorough answer to ever y question we had. If he didn't know, he made a quick phone call to get the answer we needed. He insisted a test drive in a few different models, just to get an idea of what we were looking for - even though we made it clear we weren't looking to purchase that day. (... I guess that's how they get you)
He walked us through what to expect in the buying process. Gave us little hints to get better pricing and APR.
After the sale, he called us numerous times to ensure that we were happy. A few days after the sale, a few weeks later, then a month or two down the road.
Highly recommend City Auto and especially Steven Ray.
Best dealership I have ever been to. GRANT was very very easy to work with went through all options to make sure I got the best deal.
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