Trustworthy, solid dealership. Outstanding service
November 5, 2018
OC Young is your man. In ten years I have not written a review but these guys totally rewrote the book on car dealerships. We drove down to San Diego from L.A. (100miles), to check out a 2010 Audi Q7 with 105k miles that they had and to possibly trade in our Prius as family had grown. Long story short, this is why you should buy your next car here:
Superb customer service - Fair pricing, and also on trade in. They gave me a brand new battery (cost $450, more on that later), the car was in very good condition - no lemons here p. They reconditioned the car very carefully - brakes, tires etc. And on top of that, they ordered in pizza for our kids because of the delay!!
There were no slick tricks. Battery was flat, they ordered a new one however couldn't install in house as special Audi tools required so they allowed me go to ANY Audi dealership and forward them the invoice. It was $450!! My heart was in my mouth as I paid it first, expecting the usual stories and the run around BUT they sent me the check as promised, normally out of sight is trouble with car guys but not here. OC was fantastic right from the phones and the general manager was a complete gentleman - even though we drove a hard, hard bargain with them. The finance guys tried to upsell the usual - GAP insurance etc but not in a very pushy way. Superb experience, we are totally satisfied.
Please please check these guys out. My Q7 still runs like a dream - drove it across country, no issues over 10k miles now.