Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back.
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
The whole staff was pleasant and kind. They made my purchase easy and they were very helpful. Even after my trade in, I forgot some things in my truck and they help me retrieve my things. I'm very happy with my experience.
I worked with Al Hussain, and he was great. He was warm and friendly as well as knowledgeable about the 4 Runner and Tacoma. I Spent some time at the dealership in making my decision and Al took the time to explain the details of the vehicles and he wanted me to be happy with the purchase. I had great experience at Heiser Toyota and is truly my dealer of choice.
Everything went pretty smoothly and Alex was great. However, before the sale we saw our low pressure light was on, they said it was due to it being cold and they would fill it up and it would be great. The light came back on after we drove to Appleton and back. (Days after purchasing it) My husband called and left a message and days later has not heard back.
i did my homework prior to our recent purchase of a low mileage used Mercedes. One of my primary information sources was Cars.Com. and the other was Car Max. We visited the Kenosha Car Max and found everyone we had contact with to be professional and informative. We ultimately bought a car from a Mercedes dealer but did sell our trade to Car Max Waukesha. The experience was handled quickly and pleasantly. I would definitely recommend Car Max and their staff.
I was in earlier today and purchased a 2016 Cadillac CTS from Kellyn. Between Kellyn's polite attitude and eagerness to get us exactly what we want, our experience at Joe Van Horn was a pleasure. We will gladly be back to purchase from her in the future!
Sale person are nice and friendly, they really helpful when it come to look for the car you want. I end up buying a suv from them. Very happy with my purchase. I highly recommend this dealer. I’ll buy again.
I spent several months looking for a diesel pickup. Ive compared prices from dealers all over the state. I can confidently say that my dollar went further at Summit than it would have gone at any other dealer. The prices on their inventory are very very fair.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.