Everything went fine, with the exception that i specifically asked for my tire pressure to be checked so that the warning light would go off. I drove off with the same pressure i came in with, it was not checked.
I had a great experience with you guys. I was able to go in and test drive the car I had my eye on. Dean was the salesman I dealt with and he was very friendly, informative, and extremely patient as I sat on the phone with a couple of insurance companies. I felt very comfortable there and dealing with Dean. I didn't feel as if he was trying to rip me off and make a fool of me. Best part, I love the car I bought. It's been about a month now and still no problems.
I have purchased several vehicles through Broadmoor Motors over several years, and three family members. Each time the price was fair and a hassle free experience. If I was looking for something they didn't have in stock, they were willing to find the vehicle I was looking for. They also have their own service department, and do NICE detail work.
Very energetic and helpful. Very good at follow up. I probably got 10 calls a week checking to see if there was anything else they could do for me. They even called to see if some had called. I ended up not buying the car I looked at. It had more miles on it than I wanted.
I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4 hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we had to wait almost 3 hours for our turn. It would have been nice if they would have had an express lane for those who didn't need financing.
Ben DeKruyter the service I received was excellent. This is no surprise since I have worked with him for nearly a decade with all my Toyota's. His knowledge, communication skills, non pushing attitude. All these and more I appreciate when I bring my vehicles in for service. Thanks Ben for another great experience at Toyota of Grand Rapids.
I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase my fourth Toyota from him when the need arises. That is probably the highest compliment I can give a sales representative.
I had the pleasure of working with Alex. I appreciated his straight forward, not pushy sales style. We were easily able to communicate via email so I was set to go as soon as I got to the dealership for a test drive. He showed other options without hesitation.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We just bought our 3rd or 4th car from Mike VanHohenstein at Crown. Once again, it was a seamless and pleasant experience - not something I can say for every car buying experience I have ever had. Mike's a great guy who provides fair pricing and attention to detail. We recommend him and this dealership to anyone looking for new car.
I was looking to replace a 15 year old vehicle and came back to Crown, as we had a good experience a couple of months earlier replacing an older van. I found a great used car with low mileage at a price that I was able to fit into my budget. I enjoyed working with Sam again as she wanted to be sure I was comfortable with my purchase. Enjoying the new ride very much.
I had slowly been looking for a 4 door Jeep Wrangler. The first dealership didn't answer my emails or respond to a voicemail. On a Saturday, we went in & met Ben Lindemulder. Test drove what I thought I wanted but what they had in stock is not what I wanted. He started looking right away. After getting home, my husband had a few changes to our list, Ben took it in stride. I went the next Saturday and Ben & I worked through options for getting a car in. He had it on Monday and I picked it up. The only wrinkle in that process was the other dealership put them off until late afternoon, and it was a drive for them to go get the jeep. Because it was late, even though it was not their fault, they came up with a plan to take care of me for the late delivery. The staff stayed late to get it ready, and do the paperwork. No grumbling about doing that. After getting it home, I found a little issue, and they were not obligated to take care of the, but they had me bring it back in. I've never had a dealership that works so hard to keep you happy.
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