What they don't tell you about car dealers
December 3, 2018
Toyota of Plano (???TOP???) passed all of my tests and made buying a used vehicle a pleasure. I will trade there again. There are two key factors I use in sizing up a dealer: Inventory and ???Attitude???. If you really want to determine what kind of dealership you are visiting, go to the used car department. On the new car side, all dealers have the same inventory. It may vary in color, etc. but they are all new cars with full warranties. It???s a level playing field. By going to the ???pre-owned??? side, you can easily determine the company???s philosophy and what makes you want to buy a car from them. There are ???A??? dealers (ones that only stock crème puffs and auction off the trade-in inventory that does not meet their standards for reliability) and this philosophy usually translates to better service after they have your money, ???B??? dealers (ones that buy the cars that ???A??? does not want attached to their name and auction off), and ???C??? dealers that buy the cars that ???B??? gets rid of. ???TOP??? is an ???A??? dealership, one that wants to develop repeat customers, not just a one time sale. Ever go to a dealership where when you left you wanted to take a shower? I???m talking about the ones where there are a half dozen scuzzy sales people standing outside like vultures waiting to pounce on you as soon as you exit your car. Then they want you to fill out paperwork including your name, address, and other personal information including all but your ???hat size???. All of this is done before you even discuss what you are looking for??? You know that you are going to be bombarded with calls after you leave. I don???t appreciate this kind of aggressive sales tactics. They try to force you to waste 45 minutes of your time before you even know if they have a car that fits your needs. I know these guys are just trying to make a living, but I???m there to buy a car, not make them a living. At ???TOP??? I did not encounter any of these approaches, a major plus in my book. ???Cho???, my sales person, greeted us when we went inside, asked us what we were looking for, and promptly helped us find the vehicle. NONE of the typical 45 minutes??? worth of dealership time wasting, offensive, insincere nonsense. We found a vehicle that worked for us. Jeremy Dodson, the Used Car Director, made it easy for us to make a deal. He did not turn this into an all-day affair that I have seen at many dealerships in an effort t to ???wear you down??? so you succumb to their price. Brian Salm, Finance Manager, made the transaction a breeze. During the entire process, we were treated with dignity and respect. I will buy from them again, and that is the highest compliment that I can give.