The service for my car was done in a very timely manner. My technician was very polite & very personable. He explained what was needed & gave me an approximate time my car would be ready. I really appreciated his honesty & demeanor in interacting with me.
In and out in less than an hour. Our car was already waiting even before we got to the dealership. Jorge gave us a quick 101 of the car before we left the lot. It was a great experience. Will definitely recommend this dealership.
Thank you Alfonso for the excellent service . It was nice of you to explain everything to me on what needs to be done and most importantly how much it would cost me for the repair. It is really imperative for customers like me to get an update and not to be surprised of the bill later on. Thank you so much! Thank you for listening to me as well since everything is new to me now that my dad passed away and I???m so used of him doing all these for me. Thank you for making things so easy.
I leased my car with this dealership last year and haven???t been disappointed since! Everytime I???m due for a service they send a reminder text and they are so quick to schedule an appointment that is convenient for me!! Everyone I???ve dealt with has been so incredibly helpful, but this last time I took my care, Kevin Silva really amazed me with the customer service him and his team provided. I walked in thinking ???hmm it???s a Saturday, this process will take at least 2-3 hours???. It only took 50 minutes and they notified me via text and phone call with all the updates. Friendliness goes a long way in customer service and Kevin delivered that and much more. Thank you Northridge Toyota and Thank you Kevin Silva!
Phillip was polite and helpful when we were creating our appointment. He throughly explained the services being provided and answered all of our questions. After we left we felt assured we understood the actions performed on our car.
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