I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Winter. Swap of the Winter Wheels & Tires was seamless as always thanks to Brien Akers inventory management skills. The oil change was routine amd Bob advised me that I had a couple of minor issues that needed attention to which I had him take care of one on this visit and will most likely attack the second on the next visit. Drop off and pickup were smooth and this time I even grabbed a snack from their Customer area before browsing the showroom. Joe
Went in for oil change and tire rotation. The service included this but also checked out the car. Everything was done within the time promised, while I waited. Everyone was friendly and made sure that I was well taken care of.
Well we towed car there because the wife drained the battery, on acount she doesn't know how to start a car, she left the lights on in the first place. Scott out service guy really took care of me from start to finish, explaining everything in detail as we went along
What I like is the service person always tells me what is needed and price so even if I can do that day I can plan to add it to my next service appt and budget for it. It helps keeping to the recommended service schedule.
Always greatest buying experience!!! I always feel like I am a family. Mario and Narcis helped me every time! They are the reason I will always buy VW !!! If you need great price, great service and the best buying experince Autobarn Evanston is the way to go! Thank you so much Mario and Narcis!!!
Repeat customer at the Autobarn VW. The staff there will make every effort to earn your business while maintaining a low pressure environment. Very accommodating and certainly competitive regarding pricing and valuation of any vehicle you may wish to trade. The actual business transaction is seamless and efficient, although I wish this could be completed in one step (ie the sales consultant processes the paperwork) as other dealerships now do. Patrick McDonald is fanstastic. He listens, provides answers, and is genuinely interested in making the experience positive. Will definitely consider the Autobarn for my next vehicle purchase again.
I purchased a pre-owned BMW and their pricing was very good. The customer service was excellent and everyone was very helpful. My sales rep Karen Hernandez was nice and I never felt any pressure to purchase a vehicle. It was a great shopping experience and I would highly recommend them to anyone looking for a car.
My salesperson Karen was extremely helpful from start to finish, as were the managers Raphael and Rubin.
I live in TN, and flew to Chicago to pick up the car. Karen even picked me up from the airport. Even though I was a little tired from the flight, I didn't feel pressured into anything, and knew what the pricing details were going to be ahead of time, which is a relief, especially when investing in a plane ticket.
I just finished driving back home, and am excited to have been able to deal with FJVW, and look forward to driving my VW for many years.
I only give the facilities a 4 because they were limited in their refreshment offerings, and had no snacks. Other VW dealerships that I've visited have had a pretty wide assortment of drinks and snacks.
We were treated very well by our salesman Chris and David. We received a great value on the certified car we purchased and they worked with us after the sale to make sure we were satisfied with all of the details.
I had a great experience with Mukesh Mehta on leasing a new Camry. He was very honest and friendly and ended up giving me a great deal. I hope everyone has as good of luck with buying or leasing a car as I did!
i came in seeking to buy a Honda pilot i wasn't sure off all the options on these cars , i was greeted by the nicest Polish guy in the wold went over all options with me took the car home to my pregnant wife since she has to stay in bed really good guy Thank you Peter for all your help and i also learned some Polish "yak she maz" everybody
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