Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was great at the dealership will recommend to everyone.
Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was ready for me to test drive. Kelley was pleasant and thorough. This is why I always go with Chapman VW!
Ryan Raymond is an awesome funny friendly service advisor and kept it completely real with me! I came in for a recall and he checked for other recalls and found another one and was able to complete them both in 2 hours for me! They also gave me recommendations for future repairs. Chapman has wonderful customer service and I???ll definitely will be returning to this location again! Thank Ryan ! You???re the best👍🏻
Javier provided superior customer service ~ THANK YOU!!
by Car Lover from DealerRater.com
September 26, 2018
Thank you, Javier, for your phenomenal, second-miling customer service. You are intensely committed and relentless in your spirit of service and customer delight. YOU are a leader in every respect. Your dedication is unparalleled. All of your customers, like me, are blessed to access your expertise. Thank you for all you do!!
I could not have asked for a better experience!! Kelley was wonderful! When Kelley and I first began speaking, I was in Florida. I was looking to secure a vehicle for my daughter that attended the UofA. Kelley was responsive, efficient, and exdordinarily kind! She???s far superceeded all the other sales people I had spoken with in both Florida and Arizona. She???s much more than the saleswoman we all expect, she???s the one we dream of! I highly recommend!!
Kelley was fantastic. They worked with me to eliminate/reduce the add-ins that I did not want. Being forced to purchase Kahu is my only complaint but that is not the dealership???s fault- they did not have the ability to remove it.
After checking out the Golf when my mom was buying her Jetta, I decided to trade my Subaru Cross Trek for a Golf SE. Of coarse we called Kelley at Chapman VW. She found the perfect car for me, I love it! Thanks to my mom and dad and a big thanks to Kelley!! Matthew Scully
We didn’t end up buying the car we wanted but that wasn’t because of our experience there. We interacted with Jerry and I can’t remember the other seller, but no pressure environment and they were both really helpful and accommodating. I’d definitely purchase from them when we do make the decision to purchase a Touareg.
I had a some Tiguans narrowed down through cars.com. Visited a few dealers and VW Scottsdale was noticeably better kept and all the employees were enthusiastic and low pressure. The deal got a little confusing when adding "out of state" registration and what they wanted in extra fees to cover that. No problem, as I was told any overage would be refunded. I personally registered the car in my home state expecting a refund of excess fees charged at the sale. Still confused over exactly what the actual premise was for collecting extra fees, a few emails were sent back and forth. I believe the (only) snafu was an honest mistake.. End of story is VW of North Scottsdale kept their word and General Manager Roger Wiley saw to it I received the fee overage, actually calling it a goodwill gesture. That it was and it kept the entire experience in the absolutely positive column. Kudos to Jerry Vespaziani, the salesman who was there when my kid first stopped in to see a car and later, when he patiently and professionally put the deal together and ran us through the process. He is very knowledgeable and willing to explain everything about anything Volkswagen. I also use their Mercedes dealer down the street and that's because they too are a step above the others. Well done gentlemen!
We have been buying VW vehicles from David Bonanno for 12 years and up until then dreaded car shopping but with David it is an enjoyable and stress-free experience! We just recently leased our 12th and 13th cars (on the same day!) from David. Cars and David are synonymous in our family as both our sons have also purchased cars from David. There aren't enough positive adjectives in the English language to describe David and the entire team at North Scottsdale VW!
Went in looking for a Passat - because I knew I wanted a Volkswagen (and the CC was out of my price range). Much to my surprise they had a 2017 CC that had been a dealer driver with only 4000 miles that I got into for the price of the Passat! Both David Bonanno and Jerry Vespaziniani went above and beyond to show me BOTH cars and really devoted time to help me realize my dream of making a CC my own. The Facility is nice and has a wonderful upstairs lounge for their guests to wait during the purchasing process or service/repairs. Everyone was super friendly without being aggressive or pushy and honestly helpful without making you feel obligated. It was a pleasant shopping AND buying experience and they even delivered my car to my home. Service after the sale included inviting me in to go over all of the bells & whistles (there are a lot!) and showing me all the things necessary to make an awesome driving experience. I LOVE this dealership - can't say enough about how great they are to deal with!
Excellent car buying experience with Dave Bonanno!
by PINKBUG1of750 from Scottsdale AZ
February 14, 2017
As a result of the TDI recall we started looking for a replacement Beetle and met Dave Bonanno at VW N Scottsdale. What a stroke of luck! He was knowledgeable, professional , and offered options for us to purchase the #Pink Beetle that was sitting in the showroom, prior to handing in our VW TDI. He walked us through all the purchase steps, and introduced us to everyone we might ever need to work with down the road. David's follow up after the sale has been outstanding. Within the first month, he made several follow up calls to us just to see how we liked our new Beetle - which happens to be our 9th VW Beetle! Dave Bonanno is straightforward, ethical, and a pleasure to work with!
Our family was forced into car shopping as our previous Volkswagon was totaled in a car accident. After calling around the Valley to get prices, I placed a call to North Scottsdale VW. Spoke with Nate and he promptly told me he would match the price I was given elsewhere. When I got to the dealership he put me in touch with David Bonanno to finish the transaction. I can not say enough wonderful things about Dave and the experience we had at this dealership. No game playing, straight talk and reliable information. They do what they say. Dave went over all the details clearly and made sure we were comfortable with every step. We purchased the first car, then a few days later decided our family needs the 100% safety of being in a VW, so we traded in our other cars and rounded out the family in Jetta's. Our family motto is Volkswagon's for the win and Dave Bonanno is OUR GUY. Thanks Dave, keep up the good work.
I have been a service customer of yours for MANY years. After my 2004 saw its final day I decided to look into a newer vehicle. I ended up purchasing a BEAUTIFUL 2016 VW Jetta from your location just yesterday and had the pleasure of working closely with Jeff Benson and David Bonanno (internet sales manager) as well as Nate the floor sales manager. It is truly apparent that you value your employees, and their training in customer service is a priority. They gave me the deal I was looking for without the typical sales process that everyone dreads in car buying. I left with my new vehicle in record time, very happy, and I am now a sales and service customer for life. Thank you VW North Scottsdale! Great job Jeff, Dave, and Nate!
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