Volkswagen for Sale in Birmingham, AL

The process for buying has improved since I last bought a vehicle. I didn't feel pressured to purchase a vehical. Athough I felt that the car could have been discounted more, I decided to purchase.

If I tell you that I opted to drive 5 hours to work with this dealership, will that tell you how great they are? There are three Volkswagen dealerships within an hour of my home and all of them acted like they just didn't want my business; they played the stereotypical pricing games that give car dealerships a bad name. Not so with Royal Automotive! I found the exact car that I wanted online. I called Royal and explained that I wanted to have the best deal that they could give me and I wanted to make sure that there were no pricing surprises since I would have to drive so far to see them. Not only did they play no games, but they also beat the best price that I had been given by my local dealerships by over $2000. My salesman, Adam Hickman, Jr., was a delight to work with and made the process seamless! After my initial phone call, we handled the painless negotiations via SMS and email. The only hiccup in the whole process was that the car wasn't ready when I arrived, and that was only because I arrived early to pick it up. If I hadn't been so eager, I may have spent less than 20 minutes in the dealership. Matt Morgan handled the paperwork and financing, and it went so quickly. We could have gotten it done more quickly, but we talked about a lot of different things; he was just so friendly. Buying this Volkswagen Tiguan was the best car buying experience that I've ever had! Adam and Matt were delightful to work with and really made this process enjoyable. Can you imagine that? An "enjoyable" car purchase? I will absolutely work this Royal again.

Royal had the car we were looking for and it was in great condition and the price was good. David Thomas was very helpful in this process, along with Sammy Campisi.

If I tell you that I opted to drive 5 hours to work with this dealership, will that tell you how great they are? There are three Volkswagen dealerships within an hour of my home and all of them acted like they just didn't want my business; they played the stereotypical pricing games that give car dealerships a bad name. Not so with Royal Automotive! I found the exact car that I wanted online. I called Royal and explained that I wanted to have the best deal that they could give me and I wanted to make sure that there were no pricing surprises since I would have to drive so far to see them. Not only did they play no games, but they also beat the best price that I had been given by my local dealerships by over $2000. My salesman, Adam Hickman, Jr., was a delight to work with and made the process seamless! After my initial phone call, we handled the painless negotiations via SMS and email. The only hiccup in the whole process was that the car wasn't ready when I arrived, and that was only because I arrived early to pick it up. If I hadn't been so eager, I may have spent less than 20 minutes in the dealership. Matt Morgan handled the paperwork and financing, and it went so quickly. We could have gotten it done more quickly, but we talked about a lot of different things; he was just so friendly. Buying this Volkswagen Tiguan was the best car buying experience that I've ever had! Adam and Matt were delightful to work with and really made this process enjoyable. Can you imagine that? An "enjoyable" car purchase? I will absolutely work this Royal again.

Ed was incredibly helpful and made the process easy. This was our second time purchasing a used Volvo from Royal over the past year - both times were great!

I dealt with a David Thomas at Royal Automotive to buy a used Corvette. David was very fair, honest and did a great job. I would highly recommend!!

I was hesitant about buying from them but the experience was fantastic! I would highly recommend them to anyone looking for a quality used car. Eugene was the guy that helped me and I felt very comfortable buying a car from him. Everyone there was very polite and helpful. The receptionist were excellent also. I cannot say enough great things about them. I would like to meet the owner and express my feelings about his dealership.

The whole experience seemed rather impersonal to me. When I walked in the front desk was very nice. But I was sent to a computer to “shop”, then the vans were brought up front to test drive. No one around to ask questions about the vehicle. Then when I sat down to finally talk to a sales associate it was very dry, facts only, matter of fact and ended with “we can’t work with the amount you have.” I walked away feeling very disappointed with the whole process and experience.

Great service from beginning to end! The only way to buy a car, the way car buying should be! No hassles, pick your car, pay, take your car home

The entire team was very helpful and professional. I would refer this dealership to other. Although I was from Georgia the made me feel comfortable with the entire process.

I bought a car from this dealer sight unseen. They told me everything I needed to know, checked everything on the car for me, and had it delivered to my door. All in all, I couldn't have asked for more.

Great buying experience, no pressure, friendly, and fast no lot cougars ready to pounce. They even followed me home to drop off my old car and brought me back to the lot to get my new one. I will shop there as long as they are there.

Very friendly atmosphere. A very helpful staff who seem to strive to assist in every way possible to make your experience a pleasant one. Great experience.

I purchased my 2015 Lexus E360 from them and the customer service was absolutely, 100% top notch. Most dealerships end their customer service once you leave the lot. Well, Donohoo continues to contact you for the first 30 days. Kathryn contacted me via email weekly to check on my newly purchased vehicle. Well, I started hearing a noise from the tire area when I turned. I told her about it and she scheduled for me to come in. However, I started having another issue with my radio and decided to take it in to the Lexus dealership since I still have a warranty on it. There were some warranty items that had to be fixed, but the Lexus dealership also saw that the car was completely out of alignment. I emailed Kathryn to find out if they did an alignment while the car was in their possession, which she found out it didn't. So, she offered for me to bring it back to them to get it done. Unfortunately, by the time I got this news back to the Lexus serviceman, the alignment was already completed. When I told Kathryn, she did not hesitate in responding to me to let me know that they would still take care of it...and they did. This is top notch service! Everyone who hears this story is now swayed to go to Donohoo for their next new to them vehicle...including my sister in Washington, DC.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

From the salesman to the financing it was an easy no hassle experience. I wasn???t there all day for paperwork and all the back and forth. Just quick and simple. The cars are nice and affordable. I found my daughter the perfect car with the best price!!!

We had a great experience purchasing our Discovery Sport. The staff courteous, helpful and very knowledgeable about the cars.

The car buying process is just so long I actually hate buying cars & having to go into dealerships. Some sales people are snakes! But Lani was great made the process painless & made sure all of me and my moms questions were answered & taken care of!

We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have the oil cap replaced. Not really a big deal but I was surprised to find out I had to pay $30 for a new oil cap on a car that I owned for less than 3 weeks.

All employees were polite, informed and efficient. They kept me updated every step of the way and the final result was my car looks brand new. Very happy with Serra Kia!