The service was suppose to include checking all fluids, tire pressure, and etc but instead the service writer asked if I wanted those things done (and that it would take more than an hour). Last I checked, it only takes a few minutes to check windshield washer fluid and make sure the tires are inflated perfectly. The service was originally for a factory recommended ???ECM Programming.??? My question, if you???re trying to improve your customer service, why wouldn???t you just perform a courtesy fluid check (after all you had the car for an hour)? Strangely, the R/O says it was performed
checked fluid levels and other computer diagnostics
by SCDEVLIN from DealerRater.com
December 2, 2018
found other areas of concern while diagnosing so provided a loaner immediately and worked with me to keep disruption to a minimum. very thorough and flexible and offered communication via email, text and phone messages, impressive
Jordan Clarius = Pleasant experience, fast, great deal
by DelawareTDI from DealerRater.com
August 23, 2018
Jordan Clarius was excellent to work with and made the entire process a breeze. He was responsive to my needs, worked out the details of the deal quickly, and knew the product inside out. I have dealt with many care sales men and women, having even sold cars myself, and Jordan is one of the best. Knowledgeable, respectful, and professional. There was no nonsense...no game of haggling (great price to begin with)...no fake interest or attention--I was treated like a real person instead of the next pay check. I will definitely be back to Jordan and Garnet in the future.
This dealership is the easiest one I have ever worked with. We have bought our last 2 cars here and we will keep going back. I was texting with a dealer over the phone on a Friday, he gave me all of the info on the car I was looking for, got me the numbers I needed to be at, we set up a time for Saturday morning to look at the car. When we got there, he was waiting for us with a new clean car, went for a test drive with us explaining all of the features, very helpful. Once we went back in the show room, all of the numbers we talked about were the same, no supersizes at the end. Only took about 3hrs, and the car was spotless with a full tank of gas. He helped me set up my phone to sink with the car and followed up on Monday to make sure we were happy. Over all great experience. Highly recommend this dealership!
I had an excellent experience finding a new car. Brian helped me find the perfect car (Kia Forte S) and made the process easy and stress free. The dealership is absolutely beautiful and everyone was extremely helpful from the minute I walked in. Once I got my new car, Brian took the time to help me sync my phone, review key features and make sure I was happy with everything before I left. Jean-Claude and Brian made the process of trading in my lease extremely easy and made transferring my information to the new car seamless. I would recommend Brian and Burlington Kia to everyone looking for a new or used car. The new Kia models are fantastic and I am in love with my new Kia Forte!
Called to ask if a Tundra had a bench seat or bucket seats since they had no interior photos. Was told on the phone it didn't have a bench seat (bench seat is a no go for me). I drive all the way there and sure enough it had a bench seat. Looked great on the outside but the inside was a deal killer for me.
I went here to purchase a new vehicle for myself. First I was introduced to Eric who helped assist me with the starting purchase process. Eric showed me the 2018 Volkswagen Tiguan and assisted me on a test drive he was so informative and helpful. I instantly fell in love with it. Then he introduced me to George the Senior Sales consultant who I dealt with all throughout this process. He made sure this process went smoothly, answered all my questions and just was all around very helpful . Also Steven one of the business managers was so informative, helpfuI and made sure this deal was finalized in the end. I’m extremely satisfied and I thank these three gentlemen for making this the best experience ever. This was my first time buying a new vehicle and I don’t regret it. I’m in love with my new car. I 100%recommend this place.
I went to Burns Honda in search of a new car. Brian Hughes helped me with the whole car buying process. He is very knowledgeable and was very patient with me. Not once did I feel pressured on making a decision. Overall great service. Would highly recommend.
I???ve been a customer of Miller Ford for around 10 years and have always been very happy with them for both Sales and Service! Today, I traded my Edge in for a new one and worked with Randy. He was very personable and attentive to helping me find exactly what I wanted and he was a pleasure to work with! Mike helped finish the financing process answering all of my questions. Mr.John McDonald is always the highlight of my visit! I look forward to seeing him and enjoy talking with him. Merry Christmas and Happy New Year to all of you at Miller Ford! Thanks for making the process pleasant!
Very pleasant experience at Kia of Turnersville. Ed was very understanding and attentive to our needs. He helped us find the perfect vehicle and we are very pleased. We will definitely be returning in the future. Anyone looking for a new car ask for Ed!
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