In the early stages of car shopping for a family-friendly SUV, we stopped by City Auto in Murfreesboro, TN while out there running errands. We were not there anticipating to purchase a vehicle that day. However, things changed.
Steven Ray, the salesman, was the first to greet us. He was not pushy, annoying, or anything like your stereotypical salesman would be in your head. He asked questions and let us talk more than he talked. He was very personable and made our experience outstanding. He provided a thorough answer to ever y question we had. If he didn't know, he made a quick phone call to get the answer we needed. He insisted a test drive in a few different models, just to get an idea of what we were looking for - even though we made it clear we weren't looking to purchase that day. (... I guess that's how they get you)
He walked us through what to expect in the buying process. Gave us little hints to get better pricing and APR.
After the sale, he called us numerous times to ensure that we were happy. A few days after the sale, a few weeks later, then a month or two down the road.
Highly recommend City Auto and especially Steven Ray.
Everything was excellent but the total price to fix my car labor was 5 times the price of the parts. Grant it we had the money but just weeks before Christmas we spent almost 900 dollars there goes Christmas but thanks for fixing it in a timely manner.
I would recommend Hyundai Volkswagen of Murfreesboro. I was with my brother-in-law and was so impressed with the way Chris Oliver handled the process. He really was very helpful and made the process as seamless as possible! He is awesome! Everyone there is and I love the coffee machine by the way!
I came in to purchase a new vehicle. I chose Chris because he helped my daughter a few weeks prior in purchasing her vehicle and we really appreciated the professionalism in assisting with finding an affordable vehicle. I am glad to say that the same service was received and I am very pleased with my new car.
Was looking at preowned suvs . Troy helped me and my wife find the perfect one. Took the time to show us all of our options . Great staff and made us feel at home . We love our new truck thank you soo much
I told Chris the salesman I did not want a lot of back and forth that I had a certain amount to spend. After the final price came back a little higher he helped get it to where I wanted it. I will definitely come back when my wife needs a new car next year.
I have been looking for a car sometime. I was in Murfreesboro and decided to stop here. I had a very good experience here. The salesman Boyd Steele was very helpful and not pushy as most salesman. He took his time with me even though he knew I was not ready to buy that day. Most would try to hurry just to get the next sale. I liked Boyd Steele so much I have decided to let him find exactly what I am looking for. Very professional and I know I can trust him to find me the right car for my price range and financing. I want to thank Boyd Steele for being so helpful and continuing to be helpful.
Huge shoutout to Wes and Michael for making my car buying experience wonderful! I was apprehensive about my first time financing a car, but they both happily answered all of my many questions and put me at ease by giving me the best warranties and gap coverage available within my budget. Check them out!
Boyd provided excellent service when I went in to view some of the new VW vehicles. He was able to give me great information on all of the inquiries I had without pause. Boyd's assistance made the experience feel welcoming rather than the stressful visits I had at other dealerships. I would recommend him to anyone looking for a new car. Boyd is definitely an asset to your team and I look forward to working with him in the future.
Drove four hours to reach this dealership which was out of state for us. Pricing of the vehicle and trade in allowance very fair, worth the drive. Salesperson and sales managers very polite and accommodating with very easy buying process. Our only complaint is the not so optimal communication between the sales team, finance team and repair shop. All was well in the end but it could have been a perfect transaction, rather than a lot of back and forth. Overall, we would shop there again but beware of potential miscommunications between their staff.
I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln
Jordan was amazing. He found us walking the parking lot after another salesman left us. Let me tell you—great salesman! Wasn’t planning on buying a car until March but walked out that day in a great Explorer. I even did some research and found a better deal at the Columbia location but decided this guy worked so hard for my business that he deserved the sale. Hands down a patient, will do what he can for you guy! Had a great experience due to him! I even had a couple of items post purchase that he and team got in and fixed ASAP! Great experience and happy with the purchase!
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