The service was suppose to include checking all fluids, tire pressure, and etc but instead the service writer asked if I wanted those things done (and that it would take more than an hour). Last I checked, it only takes a few minutes to check windshield washer fluid and make sure the tires are inflated perfectly. The service was originally for a factory recommended ???ECM Programming.??? My question, if you???re trying to improve your customer service, why wouldn???t you just perform a courtesy fluid check (after all you had the car for an hour)? Strangely, the R/O says it was performed
Gorgeous inside and out!
by Happy Camper from Minneapolis, Mn
December 24, 2018
Quiet, responsive, intuitive, luxurious! I have had other SUVs before, but this one is by far my favorite! The interior like room is phenomenal, and the third row seats work well for the largest of men.
Family owned business that is clean and well organized. Service is great and personnel are friendly. Been going there for years and know most by name. Prices are reasonable.
Great alternative to a small SUV
by TDI Owner from Waukesha, WI
December 3, 2018
Lots of adjustable cargo space, great fuel economy and 10K mile oil changes give you a great alternative to a small SUV. I got 54 MPG on a mostly highway trip and 45 MPG in all city driving, much better than the EPA MPG rating.
Was very happy what???s the deal that was worked out. They were all very easy to work with and was very Comfortable knowing I got an honest deal. Thank you very much
by W_H45 from Atlanta, GA
November 30, 2018
I recently purchased a 2015 golf Sportwagon TDI, when test driving and looking at the vehicle I never thought I would love it as much as I do. I switched from a 2011 370z. The Sportwagon is great, gas mileage is 44mpg. The back seats fold down and give more space than most vehicles that has come in very handy. The cost of maintenance is very small compared to other European brands. I will have this car for a very long time.
checked fluid levels and other computer diagnostics
by SCDEVLIN from DealerRater.com
December 2, 2018
found other areas of concern while diagnosing so provided a loaner immediately and worked with me to keep disruption to a minimum. very thorough and flexible and offered communication via email, text and phone messages, impressive
More vehicle than I even expected
by Treeman from Fayetteville Ga
December 14, 2018
I shopped for several weeks until I found a 7 person SUV that I thought would have great value. After driving it for three months I am still thrilled. SE with Tech gives me more tech than I have been able to process. The apple car play with Waze is a great tool. Comfortable, quiet, extremely roomy and compliments all the time on exterior and interior appearance. Not a self driving car but with driver assist and all the safety features it is the next best thing. Oh and good mileage as well consistent 24-28 overall. easy access to 3rd row seat that actually has room to place your legs and is even comfortable for two adults.
I have had my car for almost a year and have had absolutely zero issues with NPVW. Matt is a very helpful salesman and was able to get everything together without issue and Ken is great to deal with when the car needs to be serviced. Great employees and no pressure atmosphere.
Great vehicle for my daughter
by Cliff from Fort Lauderdale, FL
January 12, 2019
It’s a very good first car for my daughter. She really loves it. It’s a very safe car for her. Her mother and I are happy with the purchase.
I first inquired online about a CPO Jetta that was on the lot and was in contact with Shawn. He was quick to answer any questions I had about the car, and was patient with me while I considered other options. Shawn was off the day I was able to come see the car, so I worked with Michael. He was able to answer most of my questions and help me along the process with great patience. When he couldn't answer a specific warranty question, he was able to get an answer from another staff member for me. As a fairly new member of the team, I hope to see him around for a while. He was also in contact via email after the purchase to see if I had any questions. I will note that the tire pressures were low and set off a tpms light the morning after purchase. A minor inconvenience, but should have been caught on final prep.
The Tiguan is a great car with many uses.
by LDG from Denver, CO
January 7, 2019
The Tiguan is just the right size and maneuvers well. It is good looking and performs well too. It is great for hauling things around and handles very well. It is an all around excellent car.
From walking through the door to getting updates and checking out----great people and great service. I always refer people to them! They are excellent!
Absolutely love this car!!!!
by Kryssynut from Huntersville, NC
November 22, 2018
Bought this car on a whim. Absolutely love it! It’s sporty, comfortable, safe, and reliable. It has a great design and wonderful features that come standard. So happy it’s a stick shift, has a turbo that accommodates regular gas, has great get up and go, and has PLAID HEATED SEATS!!! It handles like a dream, gets awesome gas mileage, and has amazing technology.
My car was in for a manufacturer recall to upgrade software and to investigate a slow leak in one tire. When that tire had to be replaced, North Penn sent me home driving on the spare until they could acquire the proper tire. Later that day, they alerted the tire had arrived. I returned and they remounted the tire to the car. I was on my way in less than 30 minutes.
Great, speedy and reliable car
by sdawgg from Greensboro
December 15, 2018
I have never had to worry about mechanical issues with my Jetta. It has run perfectly since the moment I got it. Great gas mileage. Classy and stylish interior. Smooth and zippy. Love it.
Tim went out of his way to make our car buying purchase as easy as possible. He was extremely knowledgeable and highly personable. He helped us get exactly what we wanted without trying to push anything we weren't initially interested in; yet made educated recommendations to give us the most bang for the buck. My family and I have purchased from Tim at North Penn several times and have always been pleased dealing with Tim. Highly recommended! Jason was was very friendly and easy to talk to when going over the finances. Just like Tim he was extremely knowledgeable and never tried to push anything extra on us. He gave us the details and his recommendations then allowed us to make our own decisions. He also threw around the occasional joke to make us laugh and make finances fun. Loved our experience with both employees and the NorthPenn dealership as a whole!
I've only had it 5 day and not one day of trouble
by Mette from Tulsa
January 14, 2019
It's the right size at the right price. It's very comfortable with plenty of leg room for taller family members. But mostly it's very pretty.
Fun to drive. Comfortable. Superb power and fuel efficiency. Average 35 mpg combined. 5 spd manual. Prefers mid-grade fuel...clutch a bit tricky, but less so on 89 octane. Have considered trading for new truck but trade-in offers were terrible. Hard to walk away from such a great car. Tons more power than 89 GTI I owned in UK.
We are a growing family and needed something bigger and a second car. The Atlas offers all that we want. I would totally test drive it. The 2.0L may seem like a little engine for a suv but the 2.0L Turbo really moves.
Great car for Florida. Not just a solid built Hard Top Convertible but has a large Sun Roof as well for the "cooler" open air weather. Good economy although it requires 92 octane fuel for the peppy 2 liter turbo charged screamer under the hood. Executive model has everything. Leather heated power steering for driver and passenger, Rain sensing windshield, Auto sensing headlights, Dual climate control, LED lighting, Self dimming mirrors, Folding exterior mirrors, 9" Android touch stereo system with navigation, Pushbutton start and more...
We bought this and a golf alltrak at the same time, although the alltrak is bigger and more comfortable, our 3 year old prefers this car and almost always insists that we take it when we go all together. I also really enjoy the blend of practicality and fun. It's fast enough and handles well enough to be great fun, but it rides quietly on the highway, gets very good milage (better than EPA ratings on long drives) and you can fit a lot of stuff under the hatch. Overall, if you like driving and have a family, and don't want to spend a fortune on a car, this one seems like the bet bet to me.
I have an older large 4WD truck for my mountain adventures, and wanted a new smaller vehicle with all the bells & whistles for fun and more efficiency. A TV ad took me to the dealer, and I ended up with this great car that a friend also drives and raves about. I too am a raving fan, and have thoroughly enjoyed everything about it. Small but still sits 4-5 comfortably, with room in the back for take alongs. I went with the Wolfsburg edition for the extras and fun too. Well worth it and couldn't be happier. Worth a test drive at minimum...and now they are a little bit bigger. Enjoy!
If there was one thing i wasn’t sure about it was the black wheels instead of fancier chrome ones. It handles great and has enough pick up to pass cars. It came with turbo engine. Good gas mileage also. Mine came with blue tooth installed and sound is better than a lot of blue tooths in other friends cars.
Great looking little car. quite peppy and fun to drive. great gas mileage too. many comments from friend and others about how nice they think the car looks
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