Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I absolutely love the customer service and attention to details I received at Willis Auto. We just used them to purchase a 2018 Kia Forte. I chose this vehicle because of the high miles per gallon, and everything the sales person said was true. I got 44 mpg my first week driving my new car. They also touched up a small ding I found after getting home on the roof of the car in minutes. I would highly recommend them to anyone looking to buy a used car at a reasonable price!
We used them for a car collision repair. Not only was their job of a great quality but they helped us coordinate everything with the insurance company including arranging for car rental pickup and drop off at their office. They called us with weekly updates as necessary. It was the most painless major car repair process I have ever been through. Thank you to Willis Auto for their excellent customer service and willingness to help.
I can't stay enough about Willis MINI and all the staff from Sales to Service. Jeremy takes such good care of me and my MINI whenever I stop in for service. Whether I need a shuttle ride or a loaner, I know I"m in good hands. I trust them--as a widow, it helps knowing I can rely on them.
Mark Cowart and his team of pros made my Ford F150 car buying process the BEST vehicle purchase experience I have ever done. They went out of their way bringing my truck from one of their lots to the West side, listened to all my concerns, and then put together a deal I am very happy with. WELL DONE Car City !!!!!
The dealership and the employee's I interacted with get 5 stars. It is a very nice dealership and they couldn't have treated me better. Everything went smoothly, they answered all my questions and didn't waste my time. One of the best new car experiences I have had 35+ years of buying new cars.
However, the car gets a one star. It has failed miserably in meeting expectations. It is the first car I can honestly say I made a huge mistake in purchasing and I arrived at that conclusion within a very short time. I live nearly 500 miles from the dealership and my trip home rates as one of, if not the, worst drives of my life.
The sales staff were friendly, the vehicle matched the description, the staff gave us a copy of the vehicle history, and allowed us multiple test drives. I was well satisfied with their service. The vehicle was very clean.
From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and get us into the perfect vehicle. We test drove a Highlander and fell in love. Brad explained different features with us so we knew what we were getting for our money.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.