The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up.
We deal with Josh Carvalho, the service manager and Bryan Wells, the service adviser. They both go out of their way to work with us in getting our fleet of Volvos in for service in a timely fashion when issues crop up.
From start to finish, the whole car buying experience was seamless, especially coming from out-of-state to purchase a new VW. The entire team at Mastria VW was polite, attentive, knowledgeable and very easy to work with. Will definitely come back to them for the next car!
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Excellent service and friendly, knowledgeable staff. I will be going back for my next VW purchase.
I came in to trade my old car for a new Beetle Convertible, with 2019 being the last year for the Beetle- not an easy car to find...
I arrived at around 2PM on a Friday and was driving my new one home by 6PM the same day, this includes the entire process from apprising my trade, securing finance, dealing with my insurance carrier. Everyone went above and beyond to get me on the road with my new car for the weekend.
Go see the team for your next VW!!
The Sales Manager, Rich, was knowledgeable, professional and courteous.
Their whole approach was positive, and made for a good buying experience.
I would recommend trying Danvers Volvo, if you are in the market for a Volvo.
I bought a pre-owned one year old XC60 from Brian Mchayle. I stopped in to look at a vehicle that I saw online but Brian suggested the one that I purchased and I am so happy that he did. I was an extremely difficult and indecisive customer but Brian was patient with me the whole time. He never acted like a "salesman" at all but he was persistent (which was what I needed). I ended up picking the vehicle up at the very end of the day and Brian and his team never made me feel bad about them having to stay late for me. I've purchased a lot of luxury vehicles at a lot of dealerships over the years and I have to say that Brian and his team at Steingold are top notch all the way. The car was spotless when I picked it up as well. Very pleasurable experience and I highly recommend that you stop in an see Brian if you are in the market for a Volvo.
My sales agent Driton went above and beyond to get me into the vehicle that I wanted. He located the vehicle on a boat coming from Sweden and arranged for it to be delivered to the dealership. He made every step along the way pleasant and easy. I would highly recommend this dealership and my salesperson, Driton.
Quick and professional service by whole team at dealership for flat tire in pothole - Sunday afternoon. Towed for Monday fix. Covered by protection plan. Dealership co-ordinated everything. Seamless and hassle free.
Driton Alui, was our sales person and we purchased three cars with him in two months! He was excellent in expanlaning new details of the 2018 models of the cars we were interested in. He was simply the best sales person you could have ! Never pushy! Answered questions and concerns and if he was not sure,no issue , He found the answers for you !We felt good in his awareness of what we wanted and the ease in making the sale go well! No back and forth or I will have to ask manager etc. I appreciate a more simple plan and honest answers. Thankyou Driton for making this purchase enjoyable! Anne Shore
Bought a V60 after exhaustive research. This is a great car. The buying process was smooth and professional. Located the car on the web and contacted them. They immediately got back to me, we arranged a test drive,(which was as long as I wanted) and started discussions. They handled the paperwork and guided me in what I had to do. AJ was a great guy to work with. Strongly recommend the dealership and the car!
Everyone was very patient and extremely nice to deal with. I didn't feel rushed and everyone made sure I understood about the vehicle before I left. They all took care of me to the max. Very happy doing business with Steingold Volvo.
Walked into a 20k service on my S60 and walked out with a new xc40 that I didn???t even know Volvo made. Michael was patient, no pressure, and knowledgeable. He read me well...better than myself apparently that day! Thank you for an easy and comfortable experience!
Bought a used S60. Car was beautiful, spotless inside and out. Steingold Volvo made the process painless. Brian Mchayle was friendly, knowledgeable, and worked with us on making the deal. The paperwork was completed in record time in comparison to other dealers I have dealt with before. Every step was explained indetail by Brian. Everyone there made us feel like our business mattered to them. This is my first Volvo,so far I love it. Highly recommend this dealer. I would go back to them again.
I recently purchased an new Volvo XC90 from Volvo Village of Danvers, MA. My shopping and purchasing from this dealership was nothing short of smooth and easy. I was greeted immediately by a friendly sales associate named Tim. He showed me different models, explained features of each and offered me a test drive on the 1st day. On the next visit, I was offered a prolonged test drive, and kept the vehicle for an entire afternoon. When I decided to move forward with my purchase, I called around to check prices. This dealer did not have the exact specs that I wanted in my vehicle, so they were able to get exactly what I wanted from another dealer. The price I paid was most like the best I could get, based on my phone calls. Within a week, I had the exact vehicle I wanted. I did go through a pitch on the additional warranty insurance, but I did not buy it and did not feel pressured to do so. The vehicle was immaculate! The sales experience was much less painful than anything I've ever been through. I'm totally happy with my decision.
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