Got the car of my dreams!!
November 6, 2018
Drove an hour from home with somewhat low expectations that we would end up driving away from the dealership with the actual car that I had been looking at. I had been researching car purchases for weeks - it's been 11 years since I actually purchased a brand new car - and was really going there with the intention of buying a pre-owned. Before heading down there - I had communicated with Mark Rossi - in the Internet Sales Dept - and told him I was interested in 2 specific Durango's - one was new and one was pre-owned. We set up a time/day to come down but there was no pressure from him. Thank you, Mark! When we arrived at the *complex* (because it really is) - we were *FLOORED* - never expecting such a sight because - let's face it - it's in the "boonies"! Mendon is beautiful - really - but still - the boonies! We were so pleasantly surprised to see that this was a state of the art complex - each Dealership is specifically decorated with a theme(i.e. Ford is the "music hall of fame") and all are gorgeous and immaculate. They even have their own diner - the Miss Mendon!! WOW - was that a treat!! We had lunch on them (our Salesman gave us a $25.00 coupon for lunch while were waiting for our numbers to be worked out) and that was awesome - the food is great - service excellent and friendly! That Diner is also spectacular and lovingly cared for - it's so obvious. As we walked through the property we saw all these other amazing amenities on site - car wash/detailing, rental and much more. We worked with a young salesman - who could not have been more professional - Tim Stein. For a gentleman just recently graduated from college - he is mature beyond his years and definitely headed in the right direction, He didn't miss a beat and dealt with our anxiety about this car purchase with good humor (thanks, Tim - I know we were probably a pain in the *ss!!), He really did try to give us the best options available and make sure we understood that difference between the pre-owned and the new in terms of pricing/payments and what the reality of what our trade was going to bring us but even with that he accepted the fact that we wanted to try to negotiate it anyway (we were unfortunately upside down on the trade....). In the end - we got a brand new 2017 Dodge Durango - it's actually the car of my dreams!! For the financing part of it - we ended up having to walk next door to work with Imperial Ford's Finance Manager - Kim Jacques - I wrote a separate review for her on the Imperial Ford Dealer - she is, hands down, the best finance manager in the business! I could not be happier - but I do expect to be driving it for a *long* time - lol!! It may have been more money - but the experience in and of itself - was really the *best* car buying experience I have had in my lifetime - and my husband can say the same. We have purchased many cars over the years and dealt with unethical dealers (hence the upside down trade...) and were very leery going into this purchase. I can safely say that we won't ever go anywhere else again to buy a new car. My husband is also a Dodge owner (Ram Truck) and he intends to go to Imperial to purchase a new truck from them in a year or so and we fully expect that we will get the same excellent treatment and deal. It was well worth the one hour drive - and now I look forward to driving to the beautiful little town of Mendon! Thanks, Tim, Mark, Kim and Imperial!