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I have been trying to deal with Robberson for over a month in a half about my car. Long story short. Sent multiple emails toom a while to get a reaponse,... promised a call back yet nothing. Never heard from Jeff the GM coincidentally he has been put of the office this entire time, interesting. My biggest frustration.... they didn't notify me of an open recal.
Shortly before the time of purchase, your Nissan Altima's VIN was run through the NHSTA website for open recalls. This paperwork was provided to you ...at time of purchase. Robberson Ford did not see your vehicle for service during your ownership. You started having transmission concerns and had at least 2 other shops diagnosis your vehicle. It was at this time you asked us to replace your transmission at our cost. We have responded to each of your emails in a timely manner. You have owned your vehicle for over a year and have put over 33,000 miles on it. You are outside your extended warranty by 9,000 miles. It was our suggestion to take the vehicle to a Nissan dealer or certified Nissan transmission specialist as they could better assist you.
We were searching for a used car online and had specifics as to the model, year and price. Robberson Ford in Prineville happened to have what we were... looking for. We drove the 4 hours from Medford to Prineville to drive the car and it was everything that was promised. Mike Doolin was very helpful and knowledgeable and made the buying process so easy! He even came in on his day off to make sure we were treated with the highest regard. Thank you so much! We wish more car dealers were like this!
Thank you for taking the time to write this 5-star review, Steven! Please keep us in mind for your future auto needs as our team is always here to ass...ist you. Regards, Jeff Robberson | President | firstname.lastname@example.org
What did I like about my experience at Robberson Ford? Everything. This is the third truck I've bought at Robberson Ford, and I get all my maintenance... and repair work done there. Joe Conte has been my salesman on the last two trucks, and he's always treated me like a friend, gone out of his way to make sure I'm completely satisfied, and he's been there for me whenever I have a question. Alan and the rest of the staff in the Quick Lane department have always been courteous and professional, as has the staff in the service department. Robberson Ford is a shining example of how to run a good business.
What a great shopping/buying experience we recently had at Robberson Ford in Bend! Adam was very knowledgeable and enthusiastic, yet relaxed and non abrasive.... It was the best auto buying experience we have ever had! Adam went (way) above and beyond so we could seal the deal and get on the road for the holidays!
We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff was able to ...provide you with an awesome experience!We really appreciate this feedback and we will share it with the team.Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Robberson | President | email@example.com
No pressure. Ben listened to what I was after in a truck and presented several options both new and used. Came back the next day and he'd obviously done... his homework. Had a truck that he thought would be the best fit and was the one I drove off the lot. Our negotiation was relatively quick and painless. I ended up with the truck I wanted at the price I had in mind and received a fair value for my trade in. The best car buying experience I've ever had.
Kurt, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of ...service excellence. It's quite an accomplishment to hear that Ben provided you the best car buying experience ever! Thank you so much. If you have any further needs, do not hesitate to come back and see us again. Sincerely, Jeff Robberson | President | firstname.lastname@example.org
Adam, our salesperson was great to work with. He was very knowledgeable about the vehicles we were interested in. We will definitely return when we are... looking for another vehicle.
Thank you for taking the time to write this 5-star review, Thielson! We strive to provide efficient service to all our guests and I am glad to hear th...at Adam helped you find the perfect vehicle for you. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Jeff Robberson | President | email@example.com
We drove from the Portland area to purchase the car my husband was looking for. Ben Eyart was very helpful from the time we inquired about the vehicle... over the phone to the time we drove it to take it home. We were in and out in no time! We've just purchased a car for me from another dealer and the experience we've had was totally different. There was no haggling at all. If we'll ever be in search for another car, we will come and check Robberson first for sure
Alfredo and Maria, thank you for the wonderful review and for driving to Robberson Ford from quite a distance to do your business. Ben and the rest of... our team strive to provide the best car buying experience to each and every customer that enters our dealership. Thank you again for your kind words and business! We hope to see you again in the future! Regards, Jeff Robberson | President | firstname.lastname@example.org
Buying cars from a dealer has always been a task more than a fun experience. No longer! We thoroughly enjoyed the attention each person gave us from... the various departments we worked with and felt we were "important", not just another person looking to buy a car. There attention to detail, answering questions and going the extra steps to get us what we wanted was beyond compare.
Thank you for leaving us this awesome review of our dealership! We always strive to provide the best customer service possible to each and every one o...f our guests, and we're so happy to hear that you feel you experienced this value first hand during your visit. We truly hope that you continue to choose us for all of your future automotive needs, and we look forward to seeing you again soon. Until next time, take care! Sincerely, Jeff Robberson - President - email@example.com.
Randy Silvey was fantastic. He kept me informed as they worked to identify and fix the problem and he even had the truck washed before I picked it up.... As always Robberson Ford takes care of their customers.
Thank you for expressing your appreciation. Our mission is to serve, and we are thankful for the opportunity to impress you with our service. In rea...ding your comments, you obviously love and care for your truck, so thank you for trusting us to do the same. Regards, Jeff Robberson- President - at firstname.lastname@example.org
Fast, friendly and efficient service. Fair pricing and great help in finding the right vehicle.
Terri, thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer service and... will be happy to hear that you left Robberson Ford satisfied. We are very appreciative of your 5-star review and for trusting us with your car buying needs. We look forward to seeing you again! Sincerely, Jeff Robberson- President - at email@example.com