Reviews

4.5 out of 5 4.5
268 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 1, 2018

    Had problems with my power windows not going up and staying up automatically. Problem was taken care of in a timely fashion.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 1.0 out of 5
    August 7, 2018

    This dealership is the absolute worst. I have purchased many brand new cars, dealt with many service centers, but I have never had such poor customer service,... communication, and overall disorganization like I have at York Ford. My F-150 has now been back to this dealership twice and each time they have either incorrectly ordered parts or not order all of the needed parts. I have had to call them for status updates as no one has reached out. I was last told my service was a one day turn around and I am now on Day 4. THEIR BUSINESS PRACTICES ARE UNACCEPTABLE! Don't waste your time or money here. Buyer beware!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Edde, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. P...lease give us a call at (781) 231-1945 and we will do our best to make this better. We hope to hear from you soon.

  • September 5, 2017

    Never a bad experience great employees very helpful and informing

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Teresa, thank you for writing this fantastic review and giving our dealership such a high star rating! At York Ford Inc, we value our customers and we... look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    July 14, 2018

    Service was Excellent and the wait time was not to long

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Paul, we're pleased to hear everything was completed to your satisfaction! Safe travels!

  • 5.0 out of 5
    July 3, 2018

    Service was fast and courteous I was contacted prior to anything being done as requested no complaints with the service department

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 28, 2018

    Went to the quick change lane, welcomed, they serviced my car while I waited, kept me informed as to how long it would be, gave the car a wash, oil change,... recall service and I was out of there in less than 2 hours. Will be back!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 23, 2018

    Staff very friendly, nice waiting area - it was a little tough finding parking near quicklane entrance, but other than that no complaints

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Joseph, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our bu...siness! We hope to see you again in the future! Take care!

  • 1.0 out of 5
    June 1, 2018

    Extorted and Lied too!!! Final bill $15,986.From beginning to end a nightmare. Brad York,Ryan dodge,Donna lendell, all involved.Threats of mechanics lien... the whole time.Beware!!!! consumers

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Alex, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a s...tellar experience here at York Ford Inc. Please give us a call at (781) 231-1945 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 5.0 out of 5
    May 2, 2018

    I'm completely satisfied with York Ford. Christine (Service Technician) really cared about my issue. High recommendation.' Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ligia, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe ...travels!

  • 5.0 out of 5
    April 15, 2018

    We have been buying vehicles from York Ford since 1998. We absolutely love going there because it has always been a stress free process. Jim Fauci is extremely... knowledgeable in all the vehicles we were looking into. I have always been in a pickup truck and he helped me choose the right vehicle to transition into. He has text me a few times to make sure I was happy with my choice. He is all around a great guy. Cheryl in finance is so personable and friendly. She explained everything thoroughly. Mr. York personally asked me how I liked my new vehicle. He wanted to know if I was happy with the whole buying experience. I could not be happier. The whole staff is very courteous and friendly. They make you feel right at home. I had to go to the service dept. (my son’s car) and Melvin was extremely helpful, knowledgeable and friendly. If you are looking for a stress free, no pressure buying experience, then York Ford is the place to go. If you need service for your vehicle, York is the place to be. Whether you need a new vehicle or service to the one you have, you’ll be in great hands at York Ford! Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for taking the time to leave this wonderful review, Charlene! At York Ford Inc, we value our customers and we look forward to seeing yo...u on your next visit. Take care!

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York Ford

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