Elder Ford

4.8 out of 5 (4.8) 804 reviews

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Reviews

4.8 out of 5 4.8
804 lifetime reviews.
  • January 22, 2015

    I blew a tire because of a pot hole. All the service techs were very nice. Since I had the tire plan I didn't have to pay for a new tire. The new t...ire was ready when they said it would be. The whole process was quick and painless!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Wendell, I am happy to hear that you had a positive service visit. We strive to make the customer experience as through and stress free as possible. ... Sincerely, Mike Stewart Director, Digital Sales and Marketing


  • 1.0 out of 5
    May 16, 2018

    Looking to purchase a 1 year old vehicle that was listed. Go through all the motions, to be told they can no longer sell, because there was an issue w...ith the title! This is a dealership, they buy and sell cars, right? How can there be an issue with filing out a title. Sounds very fishy to me. Beware! My guess is they didn't want to honor the online price.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for bringing this matter to our attention. We are investigating. Mike Stewart, Director, Digital Sales and Marketing


  • 1.0 out of 5
    May 7, 2018

    If I could give them a 0 star I would! Extremely unprofessional service! Dropped my vehicle off Tuesday May 1st, service provider named Erin told me s...he would have the tech look at it the next day and let me know what the issues are. Never did she call me Wednesday, I called her Thursday and she gave me some excuses about how they haven’t found all the issues. She said she would call me back in a few, never did. I called her back on Friday for an update to see if the issues would be covered by warranty, she said I’m not sure, the tech hasn’t gotten back to me. She finally calls me Monday around noon to tell me the repairs wouldn’t be covered by warranty but truck will get repaired today. 7:00pm no call yet. Call her and she says I’ll call you back in 5 min. No call back.. I call back at 745 and she says sorry we’ve been super busy and I forgot to call you back but the parts came in damaged and the truck won’t be done until tomorrow because the tech left. So nearly one week and the truck sits at the dealership untouched.. Took 4 days for the dealership to figure out if it’s covered under warranty.. now it’s taking days to have the truck repaired. I will never use this dealership for any service!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ray, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret t...hat we failed to provide you with the quality service you deserve. Please reach out to us at (888) 467-5023 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.


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