[{"id":521798,"personPtyId":43365146,"firstName":"Gary","lastName":"Wilkins","titleText":"Sales Person","shortBioText":"Gary has been in the car business for 21 years. His favorite vehicle is the GMC Sierra because every homeowner needs a truck and the Sierra is the best of the best. He loves working out and the Green Bay Packers.","emailTxt":"gary.wilkins@suttlemotors.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/584571763ce8.jpg","drDealerId":40610,"dealerEmpStartDtUtc":"1199145600","industryStartDtUtc":"880934400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":521803,"personPtyId":43190626,"firstName":"Johnny","lastName":"Fazio","titleText":"Service Manager","emailTxt":"johnny.fazio@suttlemotors.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/4202d3d33062.jpg","drDealerId":40610,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":521839,"firstName":"Carrie","lastName":"Biddison","titleText":"Finance Manager","emailTxt":"carrie.biddison@suttlemotors.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/1e56c77ffcbf.jpg","drDealerId":40610,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":343359,"personPtyId":35047810,"firstName":"Jessie","lastName":"Suttle","titleText":"Sales Manager","emailTxt":"jessie@suttlemotors.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40610,"dealerEmpStartDtUtc":"1241136000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":521795,"personPtyId":43131825,"firstName":"Jon","lastName":"Meadows","titleText":"Sales Person","shortBioText":"Jon is originally from Lynchburg, VA. He enjoys golf, football, & basketball. He drives a ATS and loves the ride and feel of his Cadillac.","emailTxt":"jon.meadows@suttlemotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/6bec12fa19d2.jpg","drDealerId":40610,"dealerEmpStartDtUtc":"1441065600","industryStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463791,"personPtyId":35058870,"firstName":"Bill","lastName":"Lawhead","titleText":"General Sales Manager","shortBioText":"Bill's favorite GM product is the Enclave Avenir. He has two children and three Boston Terriers! Bill loves running and the Dallas Cowboys.","emailTxt":"bill.lawhead@suttlemotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/fa5070676b4c.jpg","drDealerId":40610,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1191196800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":521840,"firstName":"Lita","lastName":"Louaillier","titleText":"Finance Manager","emailTxt":"lita.lou@suttlemotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b26cebe155c2.jpg","drDealerId":40610,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":521794,"personPtyId":43132542,"firstName":"Melvin","lastName":"Dawson","titleText":"Sales Person","shortBioText":"Melvin is a Cadillac fanatic. He knows and loves the product. Melvin is a desert storm veteran & retired from the Army as a logistics analyst in 1991. He is a member of Hampton Roads 200+ Men.","emailTxt":"melvin.dawson@suttlemotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dfb03ee21a70.jpg","drDealerId":40610,"dealerEmpStartDtUtc":"1372636800","industryStartDtUtc":"801964800","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 3:00 PM

Suttle Motors Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:30 PM

Tuesday

7:00 AM - 5:30 PM

Wednesday

7:00 AM - 5:30 PM

Thursday

7:00 AM - 5:30 PM

Friday

7:00 AM - 5:30 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2015

Suttle Motors proudly serves as your Cadillac, Buick and GMC dealership in Hampton Roads. Our knowledgeable, friendly staff strives to put you in the right vehicle and will continue to take care of you throughout your ownership, through our service, parts and body shop.

...



Suttle Motors has been proudly serving Hampton Roads since 1902.

All our technicians are ASE (Automotive Service Excellence) and General Motors Certified and will perform excellent routine maintenance and auto repair on all makes and models. We have 5 World Class Certified technicians, all are team leaders, and are here to ensure that your vehicle is properly taken care of.

"Integrity, Quality & Family since 1902"

Service

Oil, Filter Change

$39.95 and up*

Battery Service

Complimentary

New Brake Pads/Shoes (Rear)

$99.95 and up*

New Brake Pads/Shoes (Front)

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
245 lifetime reviews. Includes reviews of Suttle Motors from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 28, 2018

    I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family. As I am... in Dallas Texas, having a long distance discussion can sometimes be difficult , that's assuming you are even taken seriously. The team at Suttle were professional and informative the entire time. Very helpful and straightforward. Thank you for your help during this buying process!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Gary Wilkins

    Sales Person

    NOT RATED

  • 5.0 out of 5
    November 27, 2018

    I would recommend this dealership and my salesman Felton AUGUSTIN for his professional courtesy,knowledge and manner.He explained what I needed to know... and was not sure about so that I could make the right decision about car buying.He also took care of all aspects of the car buying experience to make it less of a hassle for me as a single woman trying to buy the right car from the right dealership in which I am a satisifed customer who is grateful to FELTON...Thank You

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 23, 2018

    Had a great experience with Suttle . I seen the car that I wanted online . Called a sales representative and was pointed in the right direction. What I... like most about my experience , was how quick the process was. Suttle saved a lot of time out of my busy schedule

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2018

    I cannot say enough about the complete Suttle Team from Keith in Sales to Carrie in Finance to Jennifer and Venus in Service and last but not least, Mike... in Parts. The entire experience has been great. Everyone made absolutely sure my satisfaction was met and it was on every account. That includes the quality of the vehicle I purchased. So, I have owned my car now for over a month, I live in Suffolk but the 35-mile trek to Suttle Motors is well worth the trip considering the quality of service and the treatment by all I encounter. I have to say this is one of if not the best buying experience I have had and I have had many. I would highly recommend to anyone that the Cadillac line of vehicle are given a look and although I live only 2 miles from a local Cadillac Dealership in Suffolk Virginia, the trip to Suttle is far more worth it all considering. Besides, I hate writing reviews but this one was really easy to lay down. Highly recommend this dealership on all accounts!!!! Joe Frole

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Johnny Fazio

    Service Manager

    NOT RATED

    Carrie Biddison

    Finance Manager

    NOT RATED

    Jessie Suttle

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 21, 2018

    I cannot say enough about the complete Suttle Team from Keith in Sales to Carrie in Finance to Jennifer and Venus in Service and last but not least, Mike... in Parts. The entire experience has been great. Everyone made absolutely sure my satisfaction was met and it was on every account. That includes the quality of the vehicle I purchased. So, I have owned my car now for over a month, I live in Suffolk but the 35-mile trek to Suttle Motors is well worth the trip considering the quality of service and the treatment by all I encounter. I have to say this is one of if not the best buying experience I have had and I have had many. I would highly recommend to anyone that the Cadillac line of vehicle are given a look and although I live only 2 miles from a local Cadillac Dealership in Suffolk Virginia, the trip to Suttle is far more worth it all considering. Besides, I hate writing reviews but this one was really easy to lay down. Highly recommend this dealership on all accounts!!!! Joe Frole

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jessie Suttle

    Sales Manager

    NOT RATED

  • 4.0 out of 5
    October 15, 2018

    I saw a car that interesred me online so I contacted the dealership to see what we could do and test drive the vehicle. I was impressed with the facility... and the personnel.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Gary Wilkins

    Sales Person

    NOT RATED

  • 5.0 out of 5
    September 27, 2018

    Great customer service, no pressure to purchase, John Jones was great help! And fair prices both on vehicle for sale and gave top dollar for trade in....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 21, 2018

    I have purchased now my third Cadillac from Suttle's. I'm very satisfied with my first new car buying experience and it made my 60th birthday so wonderful.... My salesperson Jon Meadows was great and helpful even after my purchased. I've stopped by and had questions about my car and he's been able to help and encourages me to always contact him with any questions or concerns I may about my vehicle. This service makes you feel very special. The service Dept. there is great and my Gold team Rhonda always takes very good care of me whenever I bring my vehicles in to be serviced. I will return when it's time to buy another Cadillac and will always recommend them as my favorite care dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jon Meadows

    Sales Person

    NOT RATED

  • 1.0 out of 5
    August 24, 2018

    For 5 years we have been bringing a 2013 truck in for all scheduled maintenance. On Saturday we had our truck towed in because the engine was ticking.... Spouse was informed u need a new engine. How is this possible if you bring you truck in regularly. No prior warnings from the service departnent that we were having problems with the oil. Now we have a service line director of the service team saying u can't have a rental car because the motor is on back order and Suttle Motor will not be giving any assistance with the motor. Warning future customers check reviews and do your homework before using the service departnent.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We apologize for this experience with our service department. Please know that we are incredibly loyal to our customers and have been for over 100 yea...rs of business. It is unfortunate that you did not leave any information for us to reach out to you. We would like our management team to look further into this matter. If you would be so kind to email jessie@suttlemotors.com we would like to speak with you about your experience.

  • 1.0 out of 5
    August 14, 2018

    I???m so angry right now. Once again my wheel lock key is missing. Yes it???s my fault right. This is the only dealership I take my truck to because for... the most part they have treated me well. Long story short I go to take it to a tire shop and my wheel lock key is missing. So of course I call this dealership in hopes that maybe it was placed to the side. Nope there weren???t any wheel lock keys. Previously my key was damaged and I purchased another one; however this time I try to purchase one not that I wanted to but I was told I need to buy the entire kit...$65. Still no wheel lock key to take the other ones off...SERIOUSLY. Yes I am one unhappy customer. I think it???s time to find another dealership even after dealing with them for the pass 10 years. I just can???t anymore and I had just considered buying another vehicle. I???ll pass 😡

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We have forwarded this review to management. Unfortunately, because you did not leave your name we are unable to contact you. If you would like to ema...il jessie@suttlemotors.com with you contact information a member of our management team would love to reach out to better understand your issue.

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