No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
Staff is friendly and service is great. Facility doesn't represent what an Acura dealership should be. Not "upscale" at all. Looks like an economy car facility. However, was very satisfied when I purchased the car new and am happy with the service.
I personally recommend Abigail Felipe, she kind and very patient. She got use the car we want at reasonable price. She able to drop the price of the car under Kelly Blue Book and got a super deal. Go and see her, I've never recommend sales people, she one that you'll trust. Thank you so much Acura of Escondido.
Rob, MIke and Di did a great job in assisting us. The process was fairly simple. Not a lot of stressful haggling. I defined what was necessary for us to make the deal and they said they could work with that. I did recommend them to my son and daughter-in law and they bought a couple weeks later.
I had the car I wanted transferred in and from start to end they kept me informed. The waiting period was a bit of a bummer, but knowing that my car was arriving made it worth the wait. Ryan was super he completed the transaction and put us in good hands. We had a minor defect with the windows but Ryan made sure it was taken care of . Overall we were quite pleased. We're definitely getting a second car with them .
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