Used Acura RDX for Sale in Chicopee, MA

Fantastic service. A dealer isn't just about the sales experience; it's also about how they keep you happy after the sale. I had an issue with my 335i that was never before seen by myself (an automotive broker) or the service department. After changing plugs and coils (by myself and a master mechanic with whom I regularly work), the idle went to 6500 rpm. The team at Gengras methodically hunted down the issue. They kept me updated daily and provided a loaner while my car was being worked on. They were beyond friendly and always answered any questions or concerns I had. They went above and beyond for me and my car going so far as to talk directly to the engineering team at BMW in Germany so they could remote diagnose the issue. When I got my car back all the issues were corrected and it now drives like a new car. I have had hundreds of service appointments over my 30 years of car ownership and this service department is professional, friendly, easy to work with, and goes above and beyond consistently for even the slightest concern. I cannot recommend them any more highly. A huge thank you to my warrior service advisor Joshua M and my technician and miracle worker Alan. You have a customer for life.

This car is just perfect for me!It is both beautiful inside and outside, and easy for me to throw my bike and workout gear in the trunk area. I hope to use this car for a long time!

When it was time to replace my 12 year old 2003 Buick (which I had purchased at Ken's), I checked their inventory to see what was available. Their prior service brought me back to look for a newer car. I bought my second car, a 2014 Toyota Camry from Ken's in and have bragged to all my friends about their quality of cars and service. They don't haggle you - just go in & look around.... they are so helpful with information. All transactions are done by them efficiently and accurately. I had my car only 1 day when the front hubcap was either lost while driving home or it was stolen while I was at a doctor's office. Mike ordered a new hubcap and replaced it on the car within 3 days - how could you ask for better service. Thanks Mike and Ken.

I test drove several SUVs before deciding on the Acura RDX. It has comfortable seats that accommodate my 6'2" husband and me who's 5'3". Great backup camera & driver assist features. I was pleasantly surprised by the affordability, plus I get great gas mileage even though it's a 6 cylinder. I have no regrets in choosing this vehicle. It will be my next vehicle choice as well.

I was looking for a Lincoln MKZ with all the toys and stumbled across one here. Molly helped me find exactly what I wanted and was awsum not pushy very polite and courteous. She did a great job going over all the features. Molly is one of the best sales reps I have met in a while a pleasure to do business with. I would recommend you stop in and see her she did great thanks Molly for all your help I Love the car !!!!!!!!!!!!!!!

Roomy airy cabin, quiet, comfortable seats, quick and plenty of room for all my hobby and sports. Five thousand dollars less expensive then it's similarly equipped rivals. Throw in reliability and what else can you ask for!?

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

I bought this car in December. Test drove 2019 Tucson and 2018 CRV, same value much better SUV. Handles extremely well, feels more spacious, not up to date on all the technology, but overall love it.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

After driving the RDX for 3 years, it’s got a fun and lively engine and plenty of space compared to similar vehicles in the market. Used this vehicle for daily commute and transporting family.

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

The leg room in the back seat is amazing! The trunk is a good size! It is AWD which is amazing for the winter! The electronics that come standard are impeccable!

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

First SUV I’ve owned and live it. Comfortable interior and great ride. Size is perfect for what I need. Handles well in the snow. Have always had FWD and now the AWD makes a huge difference.

Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.

feel very safe in it. was involved in a minor accident and minimal damage . very comfortable especially when sitting in traffic for long periods of time.

I'm just going to talke about the only thing that was really BAD. My target time for delivery was 6am - 8am. My car showed up at 8PM. Hard to check it out in dark. I took the day off. And since it came so LATE that I had to call in sick the next day. (I get up at 3am for work) And the drivers door emblem was missing. Delivery drive said I had to prove it to him, that one was there when I nought th car, witch I did. He said there company would send me one. Yea RIGHT!!!

This car is great for a small family. 3 adults fit comfortably in back. Love it! Runs amazing, takes off quickly. Smooth ride kids love it too

After dealing with a couple of local dealerships that left me disgusted and insulted, I decided to give on-line buying a try. I found the car I wanted on Vroom and then began checking every review on them that I could find. Most of the complaints had to do with getting the titling paperwork in a timely manner. I could deal with that if that was the main concern. So- I let Vroom know I was interested in the car and gave them information on my car as a trade in. They responded in 30 minutes with a guaranteed offer that was exactly what I was hoping to get based on Kelly Blue book.We decided to finance the remainder of the loan through our own bank as we got a better interest rate. Everything went beautifully! I was given the extension number of the associate that was assisting us and we were kept apprised of everything along the way. I mentioned the concern about receiving the titling paperwork (our interest rate could go up if we didn???t get the paperwork to our bank within 45 days). They had me talk to a person in their titling section who assured me she would make sure it went out as soon as possible. Delivery- Seamless! The truck couldn???t come to our house- no way to turn around-so he met us at Walmart (I love telling people I got my car at Walmart). He pulled my new car off, went over where some minor scratches were (I wouldn???t have seen them had he not pointed them out) , documented the condition of my trade in, loaded it up on his truck and DONE! My titling paperwork arrived the next day. I couldn???t be happier with the whole experience and will use Vroom the next time we???re looking for a vehicle.

I pretty much like the Honda stuff and this vehicle is no exception. The problems that I have with the RDX are relatively minor. The fit between the front bumper and front fenders are terrible as well as the fit between the hood and the top of the fenders, uneven gaps and problems lining up. If you have the front widows rolled partially down, they rattle when closing the doors. Very unhappy with the NAV system. It never responds to voice commands and is very quirky as well as the maps are very antiquated looking. A bit tight inside the cabin as well as very little storage space and the fuel door release control is so far down at the floor that anyone with a bad back will have a problem activating it. But on the positive side, it runs and shifts smoothly with only an occassional hiccup in the transmission when it appears to get confused. For whatever reason Honda just refuses to fully engage and commit to the Luxury car market with Acura. They are nice cars but I don't consider them much different that a less expensive Honda. For the money that they ask for these Acura's, better cars can be had.

I ran an ad on Craigs List for 2015 Lexus GS350 AWD and was contacted, via text, by Scott of Vroom. He asked if I would give him more information and he would give me a bid to buy the car. I had already looked into buying an Audi A6 and they low balled me on the trade in value. I then decided to downsize and sell the car rather than trade it in, so, I went to CarMax and they gave me a little more than the Audi dealer. The offer from Vroom as 10% higher than CarMax and the Internet process was very simple and efficient. I got my money within 24 hours (Direct Deposit to my checking account) after they received the title (via over night FedEx which they supplied via the Internet) and 7 days later a car carrier came for the car. I would highly recommend this company! I live in Pennsylvania and Vroom is in Texas.

The vehicle meets my needs. I purchased the rdx in 2018 as I did not want a 4 cyl turbo engine and like the resilience and reliability of the 6 speed transmission. Plenty of room inside. 6 cylinder engine is powerful and quiet. The all wheel drive is sufficient although I am not able to compare it to the S all wheel drive. The price point and the incentives on a 2018 made it a easy decision to make to not purchase a 2019

My Vroom first contact was Shannon Humbles. He was very friendly sales and he answered all my questions straight forward that I had been convinced to purchase 2018 Jaguar XE on 10/1/2018. The car delivered on time. There was some cosmetic work need to be done. Safiya Armstrong at Vroom Customer Support was my contact person. She did excellent job in handling the matter in prompt, profession and friendly way. She followed up to the end in timely manner until the issue is solved.

The car is to die for and feels like I’m driving a luxurious car feet space in great and the dash board has everything that I needed.

I was referred to Dave and he didn't disappoint . He made purchasing my new car so easy and got me exactly what I wanted at a more than fair price. On top of that everybody was so helpful from Dave and Matt the managers to Annie and Ahsam in finance. If your looking for a car go see Dave Chittick he will work for you and you will not be disappointed !

This car is my first (and most likely, only) 'luxury' car purchase. I'm very pleased with this vehicle. The comfort, look, and dependability of the Acura are very appealing to me.

My wife and I would like to thank Amanda Saucier for her patience and experience. She was very knowledgeable and did provide us give all the details needed to understand the car buying experience. She is easy-going and will do all she can to make your trip to Manchester Honda very positive. She is a great sale woman.

I love the way the RDX drives and feels. I just bought one with 13K miles on it and it looks brand new. The interior feels nice and not cheap. The seats are perfect for long drives and the heated seats are a must have. It has very capable horsepower when you need it. I love the 6 cyl. engine and the handling is amazing. It can turn on a dime and the steering is effortless. My only complaint is the infotainment system. I feel like Acura could have put a better stereo system and a touch screen infotainment system in the car. I didn't get the Tech Package because I didn't like the navigation. It was not user friendly and wasn't a touch screen display. I feel like the price for the Tech Package wasn't worth it. Hopefully Acura will address this on their RDX models in the future. Overall, I feel like I paid a great price for a luxury SUV that performs better than the competition. The interior and exterior is good quality and looks beautiful. Most of my friends that have BMWs were very impressed with my RDX. I hope it last me many years.

I absolutely love the service department! They make me feel at home while I’m waiting, and if I need to leave I’m provided a loaner. Prompt service 100% of the time!

I recently purchased a new 2017 Jeep Wrangler. My salesman was Devin Booth. He is a terrific salesman. He made the whole buying experience easy and stress free. He answered all my questions about the buying and finance process. He is a true asset to your dealership and he will definitely be my salesman again for my next car purchase.

Today I purchased (leased) my second MDX from Schaller Acura!!!! I bought my first MDX there 4 years ago. I loved that car, but then I met the 2019, and we were meant to be together. From the moment I walked through the door 4 years ago until the moment I walked out the door today, I have been treated with nothing but kindness, courtesy and respect. I have the utmost respect for every member of that team. Every single person has a smile on their face, is so pleasant to work with, and goes above and beyond to help their customers. In the last 4 years the service team has been out of this world amazing. I have worked with Dave, Joe and Brian the most, but they are all great. Katherine and the other helpful women who have answered the phone and booked my appointments are always so cheerful and kind. And the great guys who drive me a courtesy car every time I have my car serviced are so wonderful and accommodating. Craig even knows my crazy morning routine as a single parent and accommodates his day to work for mine! The service team is top notch and I would never have my car serviced elsewhere. They are trustworthy and honest, they???re not out to get your money. The sales team is also top notch! Big shout out to Jeff Norwood for today! Never an ounce of pressure, always providing you with all of the options. They treat you as a person, not a sale. They take the time to teach you every detail of how your car works and all of the features. A huge applause to Brian Savo in financing! What an amazing guy! So helpful. Explains every step. Deals with the DMV/RMV (has to be awful), and all with a smile on his face. But I???d be remiss if I didn???t give the biggest shout out to James Merrill, the sales manager, and the reason I stepped foot through Schaller???s doors 4 years ago. Truly amazing man! I can honestly say, I don???t see myself ever owning a car other than an Acura or ever purchasing or servicing a car anywhere but Schaller! I???m in for the long haul! Megan H.

Liked my 2016. Bought the 2018. Didn't want a 4 cylinder 2019 ! Like the performance and economy of turbo less V6. Owned 2 Honda CRVs. Nice cars except for the 4 cylinder engines.

Working with Teri Lupacchino was an awesome experience! On the day we were to meet Teri she had another appointment at 1:00 p.m. and she excused herself and got someone else to help the customer. She spent 2 1/2 hours with us answering our questions, test driving the car and just being there for us! Our car ( A 2018 Acura RDX) has a great ride and many great features. When we picked up the car Teri worked closely with us to set up the features, pair the phones, etc. I would highly suggest working with this dealership. This is a no pressure dealership! Unlike many others!! Thank you again, Teri!! Joe Greenberg made the process of closing the deal and the finance quite easy. Thank you Joe!

I was interested in looking at the 2019 Acura RDX. I walked into Schaller Acura at 4:30PM on a Saturday and stayed until almost 6:00PM even though they were supposed to close at 5:00PM. Jeff Norwood took the time show me the car and explain everything about it. I really liked what I saw and heard. I came back on Monday with my wife and she also loved the car. I was originally going to buy the car, but they explained the advantages of leasing. We reached a very fair agreement and price for the car and a very fair trade in for my car..I am now leasing a 2019 Acura RDX. Thank you Jeff, Jim and Brian for making my car buying decision an easy one.

This car is gorgeous with a smooth and peppy ride. It handles great with a sporty feel. It has all the bells and whistles that one could want and the newest safety features.

While this was our 6th Acura purchase, it was our 1st time with a different dealership. It was the first time we questioned if we were getting the best possible deal and boy are we glad we shopped around! Schaller is about 45 minutes from our town, but based on this deal, we will be back. The salesperson, Michael was professional, smart, well informed about the brand, well spoken on everything we discussed. There were no games or "checking with the manager" speeches, just listened to our needs, negotiated where it was needed and got the deal done and 2 days later we had our 2018 TLX!