Used Acura RDX for Sale in Merrillville, IN

Great deal and quality work on perfomance upgrades. Some upgrades you just need to have a Dodge guy or the dealership. Worth it. And they have great rentals.

On a late Friday afternoon last October, we were northbound on Interstate 65 in my 2015 Acura TLX SH-AWD. We had just crossed over US 30 and were keeping up with the traffic which was running at about 70 mph. All of a sudden, three or four pieces of scaffolding fell off a construction vehicle that was in a lane to my left and perhaps 30 yards ahead! All the pieces were laying flat but moving diagonally in front of me toward the (right) shoulder. I immediately swerved drastically to the right. (Thank goodness for the SH-AWD!) I thought I had managed to avoid all the scaffolding, but in fact, one clipped the rear driver's side wheel, puncturing the sidewall, and gouging out a piece of the rim. Obviously, the tire went immediately flat. But if it had to happen, it couldn't have happened at a better place! It turns out that we were less than 5 miles from Muller Acura of Merrillville! A quick tow (provided by Acura) and we were there. Even though it was late Friday afternoon, we were greeted warmly by Amy of Customer Service and Michael, Assistant Manager of Service. I cannot adequately convey the expertise and the caring treatment lavished upon out-of-towners in distress dumped on their doorstep just before the weekend. We were pretty shook up by our near miss that could have easily been far more disastrous! Their genuine concern for us and the attention they afforded us were well above and beyond the call of duty! They told us we needed a new rim and, because SH-AWD models have special, color-coordinated rims, they didn't have one in stock. But then they took it upon themselves to take a tire and rim off a new car, exactly like ours, that they had on their lot so we could be on our way. They even took it upon themselves to contact State Farm and get the claim process started. I haven't even mentioned the amenities in Muller Acura. Waiting areas are especially spacious, clean, comfortable, well-stocked, and technologically up-to-date. Even the service bays were clean. You cannot go wrong dealing with Muller Acura of Merrillville!!! We highly recommend them!

This car is just perfect for me!It is both beautiful inside and outside, and easy for me to throw my bike and workout gear in the trunk area. I hope to use this car for a long time!

My wife and I went to Muller Acura and we purchased a 2016 Acura TLX. It was a great buying experience! Mr. Muller himself got involved and gave us an awesome deal! Our salesman Larry Shotwell was awesome also, he made sure we were informed of the features of the vehicle and went over everything thoroughly. Mr. Steve the finance consultant was also a pleasure to work with . I would buy from this dealer again!

This car is super comfortable, reliable with a touch a luxury. Good for the city, long drives and bad weather. AWD was easy to drive.

Having lived in the area for many years, up until this past week, we have not had the pleasure of purchasing from this dealer. We stopped by on a Saturday and were immediately greeted by the GM, Tony, who then introduced us to our sales person, Vince. We had some specific requirements for a used vehicle, including price, features and mileage. We were provided a couple of potential used Mercedes and decided to drive a 2015 C300 4Matic. The car drove like new, with most of the options that we wanted in our next car. Usually, at this point, this is where the fun starts. You know the drill. Negotiating back and forth, discussing trade in values etc. This was no different at Napleton. However, the big difference is it was obvious they wanted to sell a car and, of course, we wanted to buy one. After finally agreeing to an acceptable price of the vehicle, along with a reasonable trade in value, we were ready to complete the transaction, and pickup the car later in the week. To our pleasant surprise, they allowed us to take a loaner home, we left the trade in, and made arrangements to pickup the car later in the week. All in all, a smooth, easy transaction. The way buying a luxury automobile should be. While I am leaving this as a 5 star review, if 1/2 stars would be available, I probably would have given Napleton 4 1/2 stars. Why? One thing and one thing only. During the negotiations, the salesman will discuss with the GM pricing etc. He then returns with an "itemized" cost breakdown of the purchase price. This of course includes the obligatory "dealer documentation fees", which I have come to accept. However, there is a very vague line item on this cost sheet called "accessories". When I think of accessories, I think of additional after market add-ons. In this case, the only thing being accessorized is the dealership's profit. The $900 "accessory" charge could not be really explained, except to say that is is for something related to dealer overhead. While this ultimately was excluded from our pricing, my concern is that someone who is less informed or someone who is a neophyte at purchasing a vehicle from a dealer, would think that this is a required, legitimate fee. Napleton Executive Management: The above "accessories" fee diminishes the customer experience, proves that even with a luxury brand, your clientele is still subject to old school dealership tricks. And, generally disrupts an otherwise perfect customer experience. With all of that said, let me be clear. Napleton is a class organization, with quality people, fair prices and willingness to do what it takes to put you in the car of your choice. I highly recommend them. They will be my first point of contact whenever I am in the market for a car again and I will make sure that my friends and relatives also know that they should visit Napleton in Schererville for their new and used car needs. Hats of to Vince, Tony and Tracy for a job well done!

Liked my 2016. Bought the 2018. Didn't want a 4 cylinder 2019 ! Like the performance and economy of turbo less V6. Owned 2 Honda CRVs. Nice cars except for the 4 cylinder engines.

Having serviced my Honda CRV with Janis Joseph (service advisor) for more than 14 years, this week we determined that it was time to (retire) my vehicle with 215,000 + miles. Janis led me to Jeffrey "JP" Parham, salesman, advising me that I was in "good hands." Indeed she was correct! I'd preselected the vehicle that I was interested in. JP" and I took it for a test drive! I was elated! "JP" showed me the operation of all of the "bells and whistles" of my new vehicle, leaving nothing to chance. I was then introduced to Sherri Pedersen Mgr., Jill Verbich-Customer Relations, made her way over to congratulate me, and Richard Smith, Finance Mgr. finalized things for me! The experience was easier than I'd anticipated and I would definitely recommend Napleton River Oaks for sales and for certain service.. I consider Paul in Service, my mechanic!

I owned this Acura for over 2 years, and loved it. The turbo was responsive and fun to drive and I never had any mechanical defects with the vehicle. I owned this vehicle from 50K miles through 90K. It was great in the snow and rain, and never let me down.

I bought a 2016 MDX from Rizza Acura in Orland Park, IL. I worked with Alyssa as my sales associate and she went above and beyond what was required of her! I live in Indiana and the BMV made a mistake that Alyssa helped me correct by driving to Indiana to meet me so I didn't have to drive all the way back up to the dealership in Orland (that I just left). I greatly appreciate the gentleman in the finance department as well...he was very eager to help me purchase this car as I was excited to buy it. Teri in the office was of great assistance as well in correcting the Indiana BMV mistake. Thanks again! Love my MDX

We are using Joe Rizza Acura service center for last 12 yrs. We can depend on them. We live in Munster, so, it is quite a drive for us. But we want to keep it that way. I have 2006 Acura MDX ; I always take my car to them. Had couple of issues with them in the past. But each time they took care of it right away. Sorry, I do not know all the people in the service by their name. They are all reliable and friendly and knowledgeable ( mechanics).

I met the Finance guy(Omar), 123 just like that, deal was done. He explained to me everything I needed to know, very knowledgeable guy. I was welcomed to his office, he was kind enough to explain everything to me, then he gave me different options on my extended warranty for my MDX. Thanks Omer, I would recommend this dealership to everyone, nice people. I did an Oil change while I was there, I was treated very well. Thank you Joe Rizza Orland Park for hiring people like Omar.

I dread the car purchasing experience. This was the first one I enjoyed. The sales rep was very courteous and well-informed about the vehicle. The sales manager was very upfront about what he could or could not do for my trade-in cost and nee car price. They really stretched to get the most out of the trade-in (well above what other dealers offered) and they were very competitive with the price on the RDX that I purchased. Financing was quick and painless (less than 20 min from start to finish). Overall great experience.

I did my research, test drove several models, and even talked to several mechanics. Knowing the type of car and price range I wanted the decision was easy! Acura, rex all the way!! Acura- respected brand, dependable, affordable RDX- stylish, luxurious, and sporty midsize SUV I could not be happier with my decision, and after added the extended warrenty, I am confident I will enjoy a long relationship with my 2016 rdx!

We were able to make an appointment and have the car serviced for oil change and tire rotation within two days. The service was prompt, courteous, cost was fair ($59 synthetic oil change, $19.95 tire rotation), and car was hand washed. We had our other car recently serviced here as well (100,000 maintenance w/ oil change, transmission fluid flush, and spark plug replacement). I would recommend Joe Rizza to anyone. We will continue to use them for our cars' service.

The leg room in the back seat is amazing! The trunk is a good size! It is AWD which is amazing for the winter! The electronics that come standard are impeccable!

Everyone I???ve dealt with @ this dealership over the last 13yrs.has been honest,trustworthy & friendly. I feel like when I bring my car in for service that they only do what needs to be done & not try to charge you for things that aren???t necessary as I???ve experienced @ other dealerships.

I have nothing but great things to say about my experience while looking to lease an Acura. From meeting the Internet Sales Manager (Alicia I think her name was) and then working with Ed who was informative, honest, and not pushy.. to the General Manager.. My experience was stress free, no haggle, and very very pleasant. Ed made sure he walked me through every step of the process from start to finish and he made sure I didn't have any questions and was satisfied.

I bought this car in December. Test drove 2019 Tucson and 2018 CRV, same value much better SUV. Handles extremely well, feels more spacious, not up to date on all the technology, but overall love it.

My service representative was very professional and friendly. He handled my problem quickly and the job liked great . I was in and out in 45 minutes. Never happened before you're usually there all day but not at Rizza even the car wash was exceptional. I would go back in a heartbeat.

The vehicle meets my needs. I purchased the rdx in 2018 as I did not want a 4 cyl turbo engine and like the resilience and reliability of the 6 speed transmission. Plenty of room inside. 6 cylinder engine is powerful and quiet. The all wheel drive is sufficient although I am not able to compare it to the S all wheel drive. The price point and the incentives on a 2018 made it a easy decision to make to not purchase a 2019

On 02-12-2017 I purchase my #5 Acura from Rizza Acura my sales lady Dennis Manikouras has been selling us cars since 2004 and every experience has been great and stress free we always treated with excellent customer service and she explains in detail every option in vehicle. I and my wife will return for future purchases and service is great too.

This car is my first (and most likely, only) 'luxury' car purchase. I'm very pleased with this vehicle. The comfort, look, and dependability of the Acura are very appealing to me.

I would like to send a big THANK YOU to Chris in the Service Department. We just bought a 2012 ACADIA bought the extended warranty but it did not cover the rear hub bearing because my vehicle is front wheel drive. Chris tried to get them to cover it but they wouldn't. I even called to reason them and they told me that Chris tried they are going to pay for the repair. Silver Auto will get all my repairs because they have staff that stands up the customer. Thanks, Linda

I was in the Chicago area on vacation and had an issue with my Volvo which could have made it impossible to drive back home 700 miles away on Easter Sunday. Volvo of Orland park fit me into their schedule on a busy Saturday and diagnosed the problem quickly.

My Acura RDX is very smooth riding, fuel efficient, easy handling, and fun to drive. I had no major problems with it and would highly recommend the RDX to family and friends!

I received the best deal on my "almost new", pre-owned vehicle at Ed Napleton Honda in Oak Lawn. Thanks especially to Tony Chippas, (the Used Car Manager) everything went extremely smooth. This is the third time I have purchased from them. I thoroughly researched the 2015 Toyota Avalon Hybrid Limited before I decided to make my purchase. I found the best car, at the best price at Ed Napleton Honda. This car had everything I wanted. Moonoof, Navigation, Heated / Cooled Seats, etc. It was even the color I wanted. They even offered more for my trade than anyone else. I couldn't believe their selection of used cars. They had cars I wouldn't expect a Honda dealer to have! Lexus, Audi, Mercedes-Benz, Porsche , Lincoln, Cadillac, Toyota. They really know what cars people want, and they offer them at well below market price ! I couldn't have asked for a better deal !

Roomy airy cabin, quiet, comfortable seats, quick and plenty of room for all my hobby and sports. Five thousand dollars less expensive then it's similarly equipped rivals. Throw in reliability and what else can you ask for!?

I am normally not one to write reviews on businesses (unless I have a terrible experience). This is probably the second or third positive review I have ever written. However, this dealership truly deserves it. My husband and I had been in the market for a new car since May 2015. We were so hesitant to begin the experience because we had a terrible experience at another dealership (not a Mazda dealership). However, my 04 Liberty wasn't cutting it and we needed something a bit more updated! I walked in to your dealership and was immediately greeted by Izzy. She answered all my questions and truly cared about my "wants" in a new car. Izzy was extremely thorough in going through the car with me prior to my test drive. After driving the car, I couldn't wait to begin the purchasing aspect. My husband and I came back to the dealership and immediately asked to work with Izzy. She had paperwork drawn up and we were in and out of the dealership faster than we expected and with our beautiful 2016 Grand Touring- CX-5. I absoutely love my new car and had I allowed my fear of buying a car keep me from meeting Izzy and walking into your dealership, I would still be driving my 04 Liberty! Thank you again to Izzy and all of the employees at the C.J Wilson Mazda, you have definitely earned a customer for life!

First SUV I’ve owned and live it. Comfortable interior and great ride. Size is perfect for what I need. Handles well in the snow. Have always had FWD and now the AWD makes a huge difference.

Efficient quality customer care every time! Check in and check out are fast, Service Specials and coupons welcome. NO HASSLE friendly service

The car is to die for and feels like I’m driving a luxurious car feet space in great and the dash board has everything that I needed.

I received a lot of information. I was not shoved off or sent off. My Service lady was very polite and took her time answering my questions.

I love the way the RDX drives and feels. I just bought one with 13K miles on it and it looks brand new. The interior feels nice and not cheap. The seats are perfect for long drives and the heated seats are a must have. It has very capable horsepower when you need it. I love the 6 cyl. engine and the handling is amazing. It can turn on a dime and the steering is effortless. My only complaint is the infotainment system. I feel like Acura could have put a better stereo system and a touch screen infotainment system in the car. I didn't get the Tech Package because I didn't like the navigation. It was not user friendly and wasn't a touch screen display. I feel like the price for the Tech Package wasn't worth it. Hopefully Acura will address this on their RDX models in the future. Overall, I feel like I paid a great price for a luxury SUV that performs better than the competition. The interior and exterior is good quality and looks beautiful. Most of my friends that have BMWs were very impressed with my RDX. I hope it last me many years.