Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
Gene H. contacted me by text while I was still researching Subaru dealerships. When I got lost in Tampa, he called and stayed on the phone with me until I got there.. This is before I had even met him. He was patient, answered all my questions,explained about the company, and never once pressured me. He was the best salesperson I've ever dealt with in my life. Next I went to see Julio A. He was amazing. He was very thorough with his explanations, and went out of his way to help me get the financing. Both Gene and Julio spent over an hour on hold to the credit bureau to make it possible for me finance the car. They both treated me like family. They introduced me to Rachel W. who will be calling me to follow up on any concerns or questions. I even met the people in the service department because they had to reprogram something so I could have a phone in the car.
Suzy sold a Sentra to my daughter 8 months ago, the customer service was amazing, so when my car died today I knew it's time to go and see Suzy and it's always great customer service , great Smile and I still LOVE SUZY !!!!
It was nice experience of buying Honda CR-V from Brandon Honda, Jeremy has good knowledge about available features. Although I miss Ex model and had to go with Lx, but would love to upgrade in near future. Looking forward to have similar post purchase service experience.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Sebastian Rivera, Erik Godston you two are very professional and made my experience rewarding. I over love my new vehicle and the price of purchase...no others dealers prices were comparable! Thanks again for everything!
I walked in and was greeted warmly. Jacob was my sales person & I had already decided before visiting that I wanted to lease a new RDX. Jacob Loverdi took me for a test drive and educated me on all of the features, he really knows his stuff. The process was super smooth due to the technology Crown uses where on a computer screen you can determine your exact lease payment by adjusting various factors without involving a bunch of back and forth between sales and management like car buying has been known for. The sales Manager, Sophie, also stopped in to greet me and make all questions were answered. The whole process is transparent. Jacob made sure my car was detailed/ready to go with a full tank of gas & I was out the door with my dream car. Crown seems to have a family environment where their staff has been there a long time or have worked up through promotions so they really understand the cars and processes. I will refer people for sure!
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
They corrected issues with my key fob in a fair and expeditiousl manner. Instead of charging me for a new fob they corrected the old fobs.
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