Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Ronnie Naman was very professional and wonderful to work with. Very satisfied with the buying experience. He quickly accepted my leased car and showed me the car I was looking for. I was out of the dealership very quickly.
Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person..
Finance Manager was good too. Very soft spoken & polite.
However, I have one question that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%).
Unfortunately, I could not get an answer/explanation for
1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly.
2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order?
I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person.
I certainly expect an explanation for it & i am open to update if I am missing anything.
If my observation is correct then it should be rectified ASAP & I should be compensated suitably.
I hope someone out there reads it & acts/responds.
My experience at Audi Chantilly was terrific. Perusing vehicles online and saw a used one I was interested in online. Enquired about its availablity and got immediate responses from two sales associates. Made an appointment to test drive. Evening before test drive, received email to say vehicle was still available. Upon arrival at dealership, vehicle was sitting outside in front of the showroom (anticipating my test drive!). The dealership is large, expansive and immaculately kept. My sales associate, Mamta, was exemplary. She assured all my needs were met while test driving, getting information about the vehicle, discussing price, final sale and paperwork/documents to be completed. Drove home that evening in an exceptionally clean & well-maintained used Audi A5 Cabriolet. Even gift-boxed spare key and extra key ring...Very classy touch!
After recently moving to Virginia, I was looking for a new/used car. CarNova Stafford came to my rescue in more ways than one! From the excellent customer service, from ALL employees, to the gorgeous 2016 Acura MDX I ended up with, and everything in between, they made my car shopping experience amazing! I couldn’t have asked for a better team to trust!! I personally want to thank Rashid and Harris for all their hard work, time and patience with me and my pickiness! The quality of these cars is amazing! I even took my car to the Acura dealership to have everything looked over since it’s still under warranty (not at all that I don’t trust CarNova’s inspection and all) and I was told that I couldn’t have purchased a better car! Validation from the dealership itself is always a plus. The inside of my car, the outside, the drive, everything felt and looked like I was driving a 2018 version. I know I’ve found my one-stop shop forever! Ladies and gentlemen, if you want the full experience, please, please do yourself a favor and go see CarNova Stafford! You won’t be disappointed! Thank you CarNova Team for everything and God bless!
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
I recently purchased my new 2018 Passat from Karen Radley VW. I chose Karen Radley after viewing their selection and prices. They had exactly what I wanted and at a price I could not find locally. I was very pleased with the service I received while purchasing my car and extremely pleased with the service I received after the purchase. I drove 3 hours to Karen Radley VW and I would do it again. Thank you again Earnest Williams and John Hulme for all your help.
I needed to thank Kris Jenkins, Chris Henson, Rudy Walker, and the entire staff at Karen Radley for their high standard of professionalism and customer service.
The whole experience of trading in my current lease and starting up a new one was virtually pain free, and no pressure, from test drive, through to driving off the lot.
Staff and service like this is why I am on my third lease renewal with this facility.
I am very satisfied with the business and with the car, and would certainly recommend VW and Karen Radley, I will be back.
Melvin, one of the best salesman ever to work with along with a lot of great staffs such as manager, financial guy, etc. it was a great experience working with them and looking forward to buy from them again in the future. He made sure that I am satisfied from A-Z! You can't ask for more than this. I am sure I will be back for any new upgrades in no time! By the way, I bought two vehicles from them the recent week. This is my third vehicles. Not only that purchase experience but after that purchase, their continued customer service has been great for me as long as I am an owner of acura vehicles from them. You won't be disappointed when coming to purchase from them in Woodbridge! you can't go wrong with this dealership. Karen Acura Radley- You got yourself another acura loyal customer! Thanks, Mr.Ng
Omar was very attentive to the service my car needed and made sure the job was done quickly. He was actually thoughtful as well. He went to get an umbrella and helped me to my car when it was raining although it wasn't necessary. I appreciate his assistance.
Took my 2017 VW Jetta in for some additional accessories add-on, and I was given the most excellent service and attention by the Service Department and its Service Advisors. The car came out quite like a showroom classic and I could not be more happier and appreciative to the Volkswagen staff for there professionalism and excellence in servicing my car. Karen Radley Acura and Volkswagen of Woodbridge are truly many steps above other dealerships in customer relations and they are a dealership I would recommend anyone to when it comes to buying or servicing their vehicle.
My experience at Pohanka Honda was absolutely fantastic! We stopped by to ask questions on how trade ins work and we were met by the sales rep. Alon, who provided us with exceptional customer service. With the manager Kingsley Kwakye they were on top of their game, they made us feel welcomed and truly cared for us making us comfortable in every possible way. They answered all our questions, Alon found the exact vehicle we were looking for and two or three days later we were driving it. Now I understand why Pohanka Honda is number one. The next car purchase for my sons will definitely be at the same place. Keep up the good work Pohanka! Patrick & Genevieve Tshiteya
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