A couple of days ago I posted a negative review regarding my recent experience leasing an A4. (Which is a really great car by the way) The Sales Manager, John, called me. He was very professional, apologized for a misunderstanding and resolved the issues I outlined in my previous review. I'd be glad to take down that review but there does not seem to be a way of doing that.
Great experience and knowledge of the various packages. Willing to work with me as close as possible to my budget. It didn't end up working out, but i'll definitely use these guys for when i can fully-afford an Audi.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Nice and friendly salesman, service was very polite, helpful so far love the place, love my new Jeep Cherokee, nice place to wait for service, MY SALES PERSON NAME IS TAZ, KEEP IN TOUCH WITH ME VERY NICE
Within six months the same exact serive cost jumped from $1600 to $2300, a 43% increase. This will deter me from buying another Audi. Bill was very nice to give me a $300 discount, otherwise it would have been 62% increase! Audi needs to seriously review their service costs policy in order to retain loyalty customers and attract new ones.
Aubrey was the best of many salesmen I dealt with.
by Michael Palaia from Willow Grove, pa
April 24, 2017
Aubrey was an incredibly professional and honest salesman. I needed a new (used) vehicle suddenly and Aubrey stayed late to take me on several test drives and encouraged me to look over the vehicles thoroughly. He combed through other dealership inventories to accommodate all the boxes on my extensive checklist and followed up to ensure I had a good experience. I recommend this Audi, but highly recommend this salesman.
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