Used 2018 Audi Q5 for Sale in Tacoma, WA

A job very well done. This was an unusual situation - where my steering rack was damaged 16 months before the self-diagnostics threw an alert. My Audi service advisor, Brandon Anderson, worked closely with the insurance adjuster to install a used rack from another vehicle. The insurance company handled their part very well. Brandon kept me informed (almost daily) and provided a loaner vehicle for a week, no charge. No worries, no cost; it doesn’t get any better than this! Brandon’s mild manner and very professional performance really impressed me - truly an exceptional experience!

The Q5 meets all of my needs. It's very comfortable with beautiful detailing inside and out. The workmanship and quality of Audi speaks for itself! Great choice!

I don't leave many reviews, but these guys deserve every bit of 5 stars. I waited couple months before leaving a review because I wanted to be "settled" into the car so to speak. The wife and I were searching for an Acura MDX for the wifey, we new what we wanted and had been on a half a dozen test drives. We were familiar with what the market in our area was demanding for MDX's that met our criteria. In our searching Supreme Motors popped up with a super clean MDX. They were asking a very fair price out of the gates and when I called they were very clear that they felt the price was competitive and there wasn't any room for negotiations. As a guy that works in sales I could totally respect that, and I already felt it was a fair price, so really it had taken the pressure off of wondering where I was going to land price wise when/if it came down to haggling. So we decided to make the drive to Kent from Tacoma. It was a little bit of a drive but the car looked that nice and the price was right. I showed up and the owners were not only there to greet me but had just pulled out the car from their line up and had it waiting for me. Test drove the car and loved it. I had a couple particulars that I won't get into on this review, but I will say they were happy to take care of. So we bought the MDX a couple months ago now, and we still couldn't be happier. Our mechanic said its the cleanest MDX of that year he has ever seen. I have bought a lot of cars in my day, new and used. And I can honestly say this is hands down the best experience I have ever had. I usually end up not happy with car dealers and was dreading buying this car. The whole experience was refreshing. Pat and Jeff are VERY passionate with what they do, they might even talk your ear off about who they are and their passion for the business. Don't let that turn you off, that same passion is what will fuel them to deliver the best experience possible.

The car meets all my needs from a function standpoint plus it is fun to drive. It has great acceleration and body roll its negligible. Gas mileage is as advertised, which is exemplary for a car with this kind of performance. I was hesitant in buying a four cylinder engine in a vehicle of this size and weight, but the performance is so much better than the six cylinder I had in the Lexus RX350 that I had right before this car. One major plus for the Audi is it always seems to be in the right gear for accelerating from a start or on the highway. There is no lag in waiting for the transmission to shift or for the turbo to kick in. Plus there are so many ways to set the way the car for shifting, steering feedback and suspension that it is nearly impossible not to find the right setting for any given situation. Functionally, there is plenty of room for four full-sized people and luggage, boxes, golf clubs or whatever else you want to throw in the back. The only minus that I have noted so far is the lack of interior storage for small items. The glovebox is plenty big, but the console has very limited storage capacity and the doors do not have a very functional bins for storing anything larger than a sunglass case. The bin in the console is always open and the design needs some more thought. My car has the upgraded stereo, which eats up space under the floor in the rear hatch area.

These guys are a pleasure to deal with from start to finish. I don't get the other low reviews here. They usually have very hard to find vehicles with top notch options, solid carfax history, well taken care of and are consistently marked at a great price. They know their vehicles and they know why a certain model might cost a bit more than others. If you don't educate yourself on what the market dictates for these types of rides I suggest you do some research. Every single person I've referred to them has had a great experience whether they purchased or not. I will be coming back to them because I know they 'll find me exactly what I'm looking for in a top spec euro.

This car met all of my needs and feels very luxurious to drive. I wish there was more storage room in the console and the drink holders are awkward with the console tray.

Fantastic Car! I think the best value for money in the luxury crossover SUV segment, its real competition is really the BMW X3 (which I did not test drive). Really purchased for its safety features, but plenty luxurious and the drive/engine is fantastic, esp. in sport mode. Granted, first audi (or german luxury vehicle purchase) but could not be more thrilled!

The car is very stylish, comfortable and technologically advanced. It also has a lot of get up and go-plenty of horsepower. I can't wait to see how it handles in the snow with the Quattro engine.

Our Audi Q5 is a great performing car with top of the line reliability and safety characteristics. It is a beautiful car inside and out. It is everything we look for in a luxury suv and more!

The multi-media interface took some time to learn. However, it is easy to use after the learning curve. The navigation system does not give as much detail as Google Maps on my phone when navigating to a given destination. Overall I am pleased with this car.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

The car runs great and even the base model comes with more features than other luxury cars. It has great safety reviews and great family vehicle.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

I really like how this vehicle drives so well, very smooth, responsive, and extremely comfortable drive. The exterior and exterior of the Q5 is beautiful. I do wish it had the touchscreen option however in this SUV with its infotainment system I don’t miss that option too much. The panoramic sunroof is a great feature. I definitely would recommend this vehicle to others.

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

The vehicle had a very good price, unfortunately the sales person ( Z Mehdi) did not fulfill his commitment, will think twice before going again

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

The Audi Q5prestige package had drivers assistance and heads up dispay and a\c and heated seats. Great car for the money and a lot of fun to drive

Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.

So far we are thrilled with this new Audi. We went from an A4 sedan to the Q5 SUV. Looking forward to the same quality and reliability that our previous Audi gave us.

I'm just going to talke about the only thing that was really BAD. My target time for delivery was 6am - 8am. My car showed up at 8PM. Hard to check it out in dark. I took the day off. And since it came so LATE that I had to call in sick the next day. (I get up at 3am for work) And the drivers door emblem was missing. Delivery drive said I had to prove it to him, that one was there when I nought th car, witch I did. He said there company would send me one. Yea RIGHT!!!

Excellent quality inside and out. A pleasure to drive. Great service from West County Audi. Performance exceeds my expectations to the max. Like to be seen driving this car.

After dealing with a couple of local dealerships that left me disgusted and insulted, I decided to give on-line buying a try. I found the car I wanted on Vroom and then began checking every review on them that I could find. Most of the complaints had to do with getting the titling paperwork in a timely manner. I could deal with that if that was the main concern. So- I let Vroom know I was interested in the car and gave them information on my car as a trade in. They responded in 30 minutes with a guaranteed offer that was exactly what I was hoping to get based on Kelly Blue book.We decided to finance the remainder of the loan through our own bank as we got a better interest rate. Everything went beautifully! I was given the extension number of the associate that was assisting us and we were kept apprised of everything along the way. I mentioned the concern about receiving the titling paperwork (our interest rate could go up if we didn???t get the paperwork to our bank within 45 days). They had me talk to a person in their titling section who assured me she would make sure it went out as soon as possible. Delivery- Seamless! The truck couldn???t come to our house- no way to turn around-so he met us at Walmart (I love telling people I got my car at Walmart). He pulled my new car off, went over where some minor scratches were (I wouldn???t have seen them had he not pointed them out) , documented the condition of my trade in, loaded it up on his truck and DONE! My titling paperwork arrived the next day. I couldn???t be happier with the whole experience and will use Vroom the next time we???re looking for a vehicle.

I love this vehicle! I have always owned BMWs..so I was hesitant about moving into another vehicle family. I am so glad I did! This car is great! It meets beyond my vehicular standards!

My husband and I were looking for a white Lexus RX350. We spotted one we loved but decided too late and it was gone. So the next time we spotted one we were quick to hold it. (we had also submitted a search for a white Lexus) My husband, my adult daughter, and I all looked at the ad and it said "White". Purchase was finalized on 12/162015 (we paid cash) The car was not delivered until 1/5/2016, due to the holidays and bad weather, and when it arrived it was SILVER not white. We are embarrassed to say that looking back on our paperwork it does mention silver on two pages. Our mistake. I drove it around town the day it was delivered, but the next day I decided I really wanted white. I had not driven 250 miles around town, but it was already 5 miles over the allowed mileage to return it within the 7 days. (should have checked odometer reading when it was delivered). I thought we were stuck with the silver, but Vroom is honoring the 7 day return policy and it will be a happy new year after all.

Bought the vehicle for my wife as a birthday gift. I have never been one for Audi though I’ve never owned one. Here’s the big but, I’m impressed with the quality, attention to detail, fit and finish, performance, ride quality and handling. It has it all and does it all very well. Now this is coming from someone that has worked in the service side of a Chrysler (aka Fiat Chrysler) for almost 20 years as a technician and shop foreman as well as a manager at a Gm dealership for 3 years. So I’m not easily impressed with vehicles. Even though we also sell Alfa Romeo (Stelvio) and is a good competitive model to the Q5 it’s still clear the Audi Q5 is the benchmark. My only complaint would be the lack of a touchscreen infotainment system. Come on Audi! Even a fiat pop has one. Overall the 18 Audi Q5 is a very well built vehicle. In a rapidly growing segment the Q5 is leader of the luxury pack. Compare them all and you’ll see package for package you can’t beat the Q5 in price. The Audi virtual cockpit is icing on the cake

My Vroom first contact was Shannon Humbles. He was very friendly sales and he answered all my questions straight forward that I had been convinced to purchase 2018 Jaguar XE on 10/1/2018. The car delivered on time. There was some cosmetic work need to be done. Safiya Armstrong at Vroom Customer Support was my contact person. She did excellent job in handling the matter in prompt, profession and friendly way. She followed up to the end in timely manner until the issue is solved.

Love our 2018 Audi Q5 Premium Plus 2.0T. It's a versatile vehicle for driving around and hauling stuff. The back seats fold very easily. We were reluctant to get the 2.0T fearing that the car was going to be underpowered but it's quick off the drive (even from the auto engine stop), agile, and sure on the road. No worries with speed or acceleration. As a bonus, we have been getting 28mpg on long stretches of hwy! The extra leg extension provides comfort and support on long drives. The perforated seats are great for cooling you off and the hot leather. The car has its usual safety technology features, but we're very impressed with the back up camera. The angle is so wide that I could see around a F350 truck or large vehicle to backup safely! The back lid can be programmed to any height which is great for shorter folks like me and of course I can open and close with the wave of my foot. The steering navigation display/MMI suite is awesome. It can take time to get use to the functionality but once you figure it out, it's hard not having it, like the hands free texting. The only issues have been the minor electrical glitches which Audi issued a recall. It took 5 hrs to fix so I was given a Q3 loaner. Overall, it's an awesome car.

Jeff the service advisor is the best! He is very patient, accommodating, understanding, and always exceeds any expectations I have when we bring our q5 car in for service/recalls

This car is like a dream. The ride is so smooth and the control I have while driving is amazing. It accelerates nicely and the turns are tight. It has so many bells and whistles technologically but they are easy to figure out.

Took my 2013 Audi A5 in as we were smelling gas. Audi Bellevue diagnosed it, put in a new part all covered under warranty. Took about 3 hours. Really exceptional service and besides that I got to drive a new Audi A6 while my car was being worked on. Brennan Bassett my service consultant was awesome. Highly recommend this dealership for service.

After much research and dealership visits, I found the Audi Q5 to be the best in it's when compared to Volvo XC60, BMW X3, and Jaguar. Jaguar was completely out of price range compared to what was already loaded in the Audi Q5 and had what I believed to be an outdated infotainment system, it was not very user friendly. Although I liked the Volvo and its technology, I felt the design of the car to be underwhelming as well as being a slight grade in finishes below the Audi. As for BMW, the ride was just as smooth as the Audi, however, the BMW did not have the quattro handling system (neither did the rest) like the Audi. The Audi came with the options I wanted at a $2-3,000 less MSRP than the BMW. Also, a BMW with the no run-flat option tire is not readily available on the dealer's lot and has to be searched for or factory built. In all respects, the Audi Q5 just came out on top and the dealers were more willing to make a deal than the other brands.

truly one of the best car buying experience. I worked with A K Agbabiaka, to purchase my Volkswagen and I couldn’t have asked for a better experience. No pressure whatsoever, and he was very helpful in making a decision on the best vehicle for me. He worked with me, did not take long at all. This is the second vehicle I purchased, buy far the best, easy and painless encounter. I will recommend this to all my buddy's. Thanks A K and University Volkswagen! 5 stars! A K Agbabiaka your a Great man. I would shake your hand over the internet if I could.

Very Smooth ride and handling with all the options I required and more. Panoramic View is outstanding. Looking forward to utilizing for skiing once the snow arrives.

The digital panel, is awesome! The “boat handle” is pretty and modern! The exterior with the new led lights looks pretty good in the night! I love this car!