Since we live about 3 hours away, we called and made arrangements to come in during the week. Andy was there to greet us when we arrived, the car was ready and he told us to take it out and drive around town. We loved the car and when we got back to the dealership, negotiated a satisfactory price.
We went to lunch and when we returned, the car was ready to go and the paperwork took less than 30 minutes to complete. There was absolutely no pressure and was one of the best auto purchasing experiences we have ever had.
After arriving home and after a week of ownership, we noticed a few minor issues. We contacted Andy, and he and Mark were great about fixing the problems without any hassle.
They have a large inventory of very clean cars and we would not hesitate in buying another car from them.
I have never had a better experience at ANY car dealership (new, used, or otherwise). Mark is classy, friendly and wants more than anything for you to find a car that will make YOU happy. What this means is that he is not going to try to pressure you to buy a car outside of your budget, he is not going to try to tag on any up-sells, he will try to give you a deal that is fair and he is going to treat you like his guest. This kind of business mentality is extremely rare in any business but especially the car business. Mark had a few examples of the car that I wanted, let me test drive both with my wife alone so we could discuss in private (trust!), negotiated fairly on the price, offered me a great deal on my trade-in and took care of all the paperwork, financing etc.; everything took less than two hours and we only had to deal with one person start to happy finish. Mark is a gentleman through and through; take any opportunity to visit them and you will understand. Looking forward to doing business again when my wife is ready for her next car. Until then keep up the great work and thanks for the BMW 128i, it is fantastic vehicle!
We liked the expert knowledge and professionalism of Charlie the salesman There was no pressure, only giving us all the time we needed to ask our questions and understand the exquisite BMW we purchased at at very fair under market price.
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